We performed a comparison between ConnectWise ScreenConnect and F5 BIG-IP Access Policy Manager (APM) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is really easy to deploy."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"It's very low maintenance."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The performance of the solution is valuable."
"The solution is stable and reliable."
"We have seen a return on investment from F5 BIG-IP Access Policy Manager. It provided access at a time when we didn't have it."
"The load balancing features are valuable."
"The tool is reliable and easy to configure."
"F5 BIG-IP APM is relatively easy to use."
"The portal access was very good."
"Our customers have never complained about the stability"
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"They could provide a toolbox for the plan I'm on."
"There needs to be a way to run the agent without installing, like GoToAssist."
"The solution is a little bit complicated when you want to implement it."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"Mobile interface."
"The solution should add the ability to video chat with the user on the other end."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
"The initial setup was complex."
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
"Cloud services are something that F5 Access Policy Manager could do better"
"The solution is quite costly."
"The technical support’s response time must be improved."
"F5 BIG-IP Access Policy Manager has room for improvement in integration with other products."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while F5 BIG-IP Access Policy Manager (APM) is ranked 12th in Remote Access with 13 reviews. ConnectWise ScreenConnect is rated 8.4, while F5 BIG-IP Access Policy Manager (APM) is rated 8.2. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), Microsoft Remote Desktop Services and Ivanti Connect Secure. See our ConnectWise ScreenConnect vs. F5 BIG-IP Access Policy Manager (APM) report.
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