KACE Systems Management Appliance and ConnectWise RMM are competing IT management solutions. KACE SMA is appreciated for its pricing and support, while ConnectWise RMM is favored for its advanced features, particularly in automation, giving it a slight edge in terms of investment worth.
Features: KACE SMA offers robust asset management, patch management, and comprehensive reporting. ConnectWise RMM provides advanced automation, remote monitoring, and integrations with other IT tools, delivering a seamless management experience.
Room for Improvement: KACE SMA could improve in areas like enhancing user interface intuitiveness, expanding integration capabilities, and refining automation features. ConnectWise RMM might benefit from simplifying its setup process, improving user training resources, and reducing initial cost for quicker ROI.
Ease of Deployment and Customer Service: KACE SMA is known for its straightforward deployment process and reliable customer support. ConnectWise RMM also offers user-friendly deployment with excellent customer service that proactively addresses issues.
Pricing and ROI: KACE SMA is recognized for competitive pricing and cost management features enhancing ROI. ConnectWise RMM, though initially more expensive, often justifies its cost through enhanced automation and productivity improvements.
It saves probably more than 50% of the time that would have been required, likely around 75%.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
The pricing for ConnectWise RMM is reasonable.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
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