ConnectWise ScreenConnect vs GoToWebinar comparison

ConnectWise and GoTo are both solutions in the Virtual Meetings category. ConnectWise is ranked #11 with an average rating of 9.5, while GoTo is ranked #18. ConnectWise holds a 1.5% mindshare in VM, compared to GoTo’s 2.1% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,186 Views
202 Comparison Views

93% willing to recommend

GoToWebinar

Read 8 GoToWebinar reviews

299 Views
299 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

GoToWebinar

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

GoToWebinar and ConnectWise ScreenConnect compete in virtual communication and remote access. GoToWebinar is superior in webinar hosting with extensive tools, while ConnectWise ScreenConnect stands out in remote support with comprehensive features.

Features: GoToWebinar offers automatic recording, feedback collection, and poll features for interactive webinars. It allows easy registration and customization, enhancing webinar management. Integration capabilities increase its utility for user portals. ConnectWise ScreenConnect provides robust remote support with remote reboot, file transfer, and multi-session handling. Its platform includes granular security options and persistent access, supporting a seamless support environment. Video tuning and session organization enhance global connectivity and customer service.

Room for Improvement: GoToWebinar could enhance its interface to reduce complexity for non-technical users. Better integration with CRMs can further streamline lead management. Enhanced analytical reporting tools could provide deeper insights for presenters. ConnectWise ScreenConnect may improve its user interface simplicity for broader accessibility. Its setup process can be optimized for quicker deployments. Expanding custom branding options and better mobile compatibility could elevate user experience.

Ease of Deployment and Customer Service: GoToWebinar is easy to deploy with browser-based access and user-friendly interface ideal for rapid hosting. Customer service offers comprehensive support for setup. ConnectWise ScreenConnect, although requiring more complex configurations, excels in environments requiring tech-heavy solutions. Its deployment supports extensive customization, backed by robust customer service for technical landscapes.

Pricing and ROI: GoToWebinar provides competitive pricing tiers with options for upfront savings, ensuring quicker ROI due to cost-efficient webinar functionalities. ConnectWise ScreenConnect, though more costly initially, offers sustained return through advanced support capabilities. Its long-term value justifies the investment, appealing to businesses prioritizing extensive remote support features.

To learn more, read our detailed ConnectWise ScreenConnect vs. GoToWebinar Report (Updated: September 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. GoToWebinar

September 2025

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Helped 867,497 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (16th)

GoToWebinar

Ranking in Virtual Meetings

18th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.5% compared to the previous year. The mindshare of GoToWebinar is 2.1%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
ConnectWise ScreenConnect	1.5%
GoToWebinar	2.1%
Other	96.4%

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ConnectWise ScreenConnect tool is very good for remote access."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"Remote support is efficient and easy for our end users to receive support."

"Unattended access is the most important feature."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

More ConnectWise ScreenConnect pros

"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."

"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

"We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."

"The interface is browser-based and simple, which is an advantage over other solutions."

Cons

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"They could provide a toolbox for the plan I'm on."

"The recent redesign has made it slower and basically worthless."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"There needs to be a way to run the agent without installing, like GoToAssist."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"I really didn't care for the onboarding process and it is something that should be improved."

More ConnectWise ScreenConnect cons

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"The sharing of cameras is limited to meeting organizers."

Pricing and Cost Advice

"I download the product for free with ConnectWise RMM's license."

"We pay an annual licensing fee."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

"This is a free solution."

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

13%

Performing Arts

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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Compared 47% of the time

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Product Reports

Buyer's Guide

ConnectWise ScreenConnect

September 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

GoToWebinar

September 2025

Download GoToWebinar product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Web conferencing SaaS for larger webinars

GoTo

Sample Customers

Jon Rosen Systems

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Buyer's Guide

ConnectWise ScreenConnect vs. GoToWebinar

September 2025

Free Report: ConnectWise ScreenConnect vs. GoToWebinar

Find out what your peers are saying about ConnectWise ScreenConnect vs. GoToWebinar and other solutions. Updated: September 2025.

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