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ConnectWise Automate vs Symantec Client Management Suite comparison

The compared ConnectWise and Broadcom solutions aren't in the same category. ConnectWise is ranked #9 in RMM , and holds a 6.6% mindshare in the category. Broadcom is ranked #2 in CDM , with an average rating of 9.0, and holds a 24.2% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 66% of Broadcom users who would recommend it.
ConnectWise Automate
Read 15 ConnectWise Automate reviews
  • 1,054 Views
  • 750 Comparison Views
85% willing to recommend
Symantec Client Management ...
Read 3 Symantec Client Management Suite reviews
  • 143 Views
  • 122 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between ConnectWise Automate and Symantec Client Management Suite based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

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To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: April 2025).
Buyer's Guide
Remote Monitoring and Management (RMM)
April 2025
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Helped 850,491 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
Symantec Client Management ...
Average Rating
8.0
Reviews Sentiment
7.9
Number of Reviews
3
Ranking in other categories
Client Desktop Management (2nd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.6%, down 9.9% compared to last year.
Symantec Client Management Suite, on the other hand, focuses on Client Desktop Management, holds 24.2% mindshare, up 20.6% since last year.
Remote Monitoring and Management (RMM)
Client Desktop Management
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
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Sathish-Holla - PeerSpot reviewer
Knowledgeable support, easy client management, and straightforward agent installation
Symantec Client Management Suite is used for Microsoft Windows patches and inventory management. The solution can be deployed on-premise and on the cloud Yes it helped to update systems remotely  The most valuable feature of Symantec Client Management Suite is the ease of client management and…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good automated scripts feature."
"It's definitely improved the help-desk servicing, et cetera."
"It allows us to manage all client requests, jobs and invoicing."
"The most value we get from this solution is that everything is on a patch cycle."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The implementation is nice and easy."
"The initial setup is easy and the deployment is quick."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
More ConnectWise Automate pros
"The most important thing for us is that it is very easy to use, as well as the availability of it in our support centers."
"The most valuable feature of Symantec Client Management Suite is the ease of client management and agent installation."
"We can track the incidents, we can track the changes, we can track the assets from cradle to grave and give some kind of accounting as they get older."
 

Cons

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The menu doesn't always load properly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
More ConnectWise Automate cons
"Some parts are working okay, some of the other components aren't. Workflow isn't working properly. Different people accepting changes and being able to close it has some issues. Putting hot fixes and installing it usually breaks the system."
"Symantec Client Management Suite can improve by adding more network devices."
"The technical support is in need of improvement."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"The price of the solution is competitive."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
10%
Healthcare Company
4%
Real Estate/Law Firm
4%
Computer Software Company
14%
Government
11%
Educational Organization
9%
University
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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Compared 13% of the time
ConnectWise RMM vs ConnectWise Automate Logo
ConnectWise RMM vs ConnectWise Automate
Compared 11% of the time
Tanium vs ConnectWise Automate Logo
Tanium vs ConnectWise Automate
Compared 10% of the time
Kaseya VSA vs ConnectWise Automate Logo
Kaseya VSA vs ConnectWise Automate
Compared 10% of the time
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ManageEngine Endpoint Central vs Symantec Client Management Suite Logo
ManageEngine Endpoint Central vs Symantec Client Management Suite
Compared 37% of the time
Microsoft Intune vs Symantec Client Management Suite Logo
Microsoft Intune vs Symantec Client Management Suite
Compared 33% of the time
Microsoft Configuration Manager vs Symantec Client Management Suite Logo
Microsoft Configuration Manager vs Symantec Client Management Suite
Compared 30% of the time
More Symantec Client Management Suite Competitors
 

Product Reports

Buyer's Guide
ConnectWise Automate
May 2025
ConnectWise Automate reportDownload ConnectWise Automate product report
Buyer's Guide
Client Desktop Management
April 2025
Symantec Client Management Suite reportDownload Symantec Client Management Suite product report
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Symantec Altiris Client Management Suite
 

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Symantec Client Management Suite automates time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments. Client Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of Client Management Suite.

Symantec Client Management Suite helps reduce the cost of deploying and managing desktops and laptops from a centralized location in your environment. The solution offers OS deployment, configuration, PC “personality” migration, and software deployment across hardware platforms and OS types to reduce end-user downtime and increase IT efficiency through automated, repeatable deployment processes.

Symantec Client Management Suite centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications. Patch automation can further streamline the process to ensure patches are applied as quickly as possible. Real- time compliance and detailed reports help ensure smart, fast decisions can be made to keep endpoints protected and maximize productivity.

Broadcom
 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Alghanim Industries, Asia Pacific Telecom Co. Ltd, Barnabas Health, Berry Plastics Corporation, BNY Mellon, Borealis, British American Tobacco Italia S.p.A, Cabela's Inc., Carrington Holding Company, College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT), Comparex, Cybercom Plenware Oy, DHL Hub Leipzig GmbH, Dickinson Dees LLP, Farmington Area Public Schools, Fazer Group, First Affiliated Hospital of Xiamen University, ForceTEC Co. Ltd., Frucor Beverages Ltd, Hadassah University Hospital, Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Indian River School District, Johnson County Community College, JW Marriott Hotel Seoul, Kier Group plc, Kwizda Holdings GmbH, Lake Health, Lansky Ganzger & Partner, Mobilezone, Molina Healthcare Inc., Nanyang Technological University, NASDAQ OMX Group Inc., Pepperdine University Graduate School of Education and Psychology, Pima Community College, Regional council of Franche-Comt_, Shanghai Pudong International Container Terminals Co. Ltd., Siemens Professional Education, Symantec Corporation (Endpoint Security 12.1), TIVIT, Travelport, University of Oxford
Buyer's Guide
Remote Monitoring and Management (RMM)
April 2025
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