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Microsoft Intune vs Symantec Client Management Suite comparison

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Buyer's Guide
Enterprise Mobility Management (EMM)
June 2022
Find out what your peers are saying about Microsoft, JAMF, VMware and others in Enterprise Mobility Management (EMM). Updated: June 2022.
610,518 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices.""The conditional access policies that we set up are very useful.""Technical support, in general, has been quite helpful.""It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect.""One of the main features of the solution is it allows the management of many devices in different ways.""It has a useful device management feature.""The solution is easy to use and it has good performance.""The initial setup is not overly complex or difficult."

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"The most important thing for us is that it is very easy to use, as well as the availability of it in our support centers."

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Cons
"Technical support is not that great.""Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good.""There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem.""In an upcoming release, I would like to see some kind of analytics report.""They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time.""More integration with monitoring tools is needed.""Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is.""The reports that are generated aren't so great. They don't give a lot of meaning so far, but that could be down to user knowledge than the actual reporting side of things. I'm not a big user of it, but I was a bigger user of MaaS360, and we used to be able to run weekly and monthly reports. In the case of any deviations. we'd get a warning immediately. That's not so easy to do or to get in place for Intune. This could be just a user issue, but when I compare both, that's the only thing that's lacking for me."

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"The technical support is in need of improvement."

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Pricing and Cost Advice
  • "For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • "The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
  • "The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
  • "Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
  • "We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
  • "Pricing can be improved."
  • "The price could be better."
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    Questions from the Community
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer… more »
    Top Answer:Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool that we wanted. Ultimately we decided to choose IBM MaaS360 to secure and manage… more »
    Top Answer:The most important thing for us is that it is very easy to use, as well as the availability of it in our support centers.
    Top Answer:The technical support is in need of improvement.
    Top Answer:We are using this product for managing desktops, laptops, and some tablets. For our server, we do not have a solution at this time.
    Ranking
    Views
    56,502
    Comparisons
    41,663
    Reviews
    71
    Average Words per Review
    565
    Rating
    7.9
    Views
    1,016
    Comparisons
    843
    Reviews
    1
    Average Words per Review
    367
    Rating
    9.0
    Comparisons
    Also Known As
    Intune, MS Intune
    Symantec Altiris Client Management Suite
    Learn More
    Overview

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Azure Active Directory (Azure AD) for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    Symantec Client Management Suite automates time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments. Client Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of Client Management Suite.

    Symantec Client Management Suite helps reduce the cost of deploying and managing desktops and laptops from a centralized location in your environment. The solution offers OS deployment, configuration, PC “personality” migration, and software deployment across hardware platforms and OS types to reduce end-user downtime and increase IT efficiency through automated, repeatable deployment processes.

    Symantec Client Management Suite centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications. Patch automation can further streamline the process to ensure patches are applied as quickly as possible. Real- time compliance and detailed reports help ensure smart, fast decisions can be made to keep endpoints protected and maximize productivity.

    Offer
    Learn more about Microsoft Intune
    Learn more about Symantec Client Management Suite
    Sample Customers
    Mitchells and Buzzers, Callaway
    Alghanim Industries, Asia Pacific Telecom Co. Ltd, Barnabas Health, Berry Plastics Corporation, BNY Mellon, Borealis, British American Tobacco Italia S.p.A, Cabela's Inc., Carrington Holding Company, College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT), Comparex, Cybercom Plenware Oy, DHL Hub Leipzig GmbH, Dickinson Dees LLP, Farmington Area Public Schools, Fazer Group, First Affiliated Hospital of Xiamen University, ForceTEC Co. Ltd., Frucor Beverages Ltd, Hadassah University Hospital, Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Indian River School District, Johnson County Community College, JW Marriott Hotel Seoul, Kier Group plc, Kwizda Holdings GmbH, Lake Health, Lansky Ganzger & Partner, Mobilezone, Molina Healthcare Inc., Nanyang Technological University, NASDAQ OMX Group Inc., Pepperdine University Graduate School of Education and Psychology, Pima Community College, Regional council of Franche-Comt_, Shanghai Pudong International Container Terminals Co. Ltd., Siemens Professional Education, Symantec Corporation (Endpoint Security 12.1), TIVIT, Travelport, University of Oxford
    Top Industries
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm17%
    Comms Service Provider8%
    Pharma/Biotech Company6%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider16%
    Government8%
    Financial Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider13%
    Manufacturing Company9%
    Government6%
    Company Size
    REVIEWERS
    Small Business28%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise18%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise64%
    Buyer's Guide
    Enterprise Mobility Management (EMM)
    June 2022
    Find out what your peers are saying about Microsoft, JAMF, VMware and others in Enterprise Mobility Management (EMM). Updated: June 2022.
    610,518 professionals have used our research since 2012.

    Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 72 reviews while Symantec Client Management Suite is ranked 3rd in Client Desktop Management with 1 review. Microsoft Intune is rated 7.8, while Symantec Client Management Suite is rated 9.0. The top reviewer of Microsoft Intune writes "Unified endpoint management that has the flexibility of stand-alone components". On the other hand, the top reviewer of Symantec Client Management Suite writes "A strong solution that is stable and easy to use". Microsoft Intune is most compared with VMware Workspace ONE, Jamf Pro, ManageEngine Desktop Central, Google Cloud Identity and IBM MaaS360, whereas Symantec Client Management Suite is most compared with ManageEngine Desktop Central, Microsoft Endpoint Configuration Manager and ManageEngine Patch Manager Plus.

    We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.