ClearSkies SaaS NG SIEM vs Rapid7 InsightIDR comparison

Rapid7 InsightIDR and ClearSkies SaaS NG SIEM compete in the SIEM market. Rapid7 InsightIDR appears to have the upper hand in terms of ease of deployment and customer service, but ClearSkies SaaS NG SIEM's comprehensive features justify its cost.

Features: Rapid7 InsightIDR is praised for its advanced threat intelligence, seamless integration with other security tools, and user-friendly interface. ClearSkies SaaS NG SIEM is noted for its robust analytics, extensive compliance reporting capabilities, and in-depth threat monitoring. Although both products are feature-rich, ClearSkies SaaS NG SIEM is seen as more thorough in its offerings.

Room for Improvement: Users of Rapid7 InsightIDR cite the need for more customizable reporting, finer-grained alert tuning, and better scalability options. ClearSkies SaaS NG SIEM users frequently request better documentation, more responsive technical support, and a simpler user interface. This suggests that while ClearSkies offers extensive features, it may require more user support whereas Rapid7 InsightIDR needs better customization and scalability options to meet user needs fully.

Ease of Deployment and Customer Service: Rapid7 InsightIDR is typically commended for its quick and straightforward deployment process, with high marks for responsive customer support. In contrast, ClearSkies SaaS NG SIEM may have a steeper learning curve and slower support response times. Therefore, Rapid7 InsightIDR facilitates a smoother user experience overall.

Pricing and ROI: Rapid7 InsightIDR users find the pricing reasonable and the ROI favorable, valuing its cost-effectiveness for the capabilities provided. Conversely, ClearSkies SaaS NG SIEM, while considered more expensive, is seen as offering a significant return due to its in-depth features. Therefore, users view ClearSkies SaaS NG SIEM’s higher cost as justified by its extensive functionality even though Rapid7 InsightIDR is often seen as more budget-friendly.