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DocuSign vs ShareFile vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Entities report significant ROI and efficiency benefits from DocuSign, with document signing time reduced by up to 50%.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
Sentiment score
5.9
SharePoint reduces costs by improving efficiency and document management, offering better control and collaboration with initial training recommended.
In terms of working hours, the time saved per contract is significant.
 

Customer Service

Sentiment score
3.6
DocuSign's support is mixed; some praise technical help, others note issues, but many have smooth experiences without needing support.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
Sentiment score
5.3
SharePoint support quality varies; some rely on external teams for better service due to complications and infrastructure differences.
There is a lack of detailed and timely responses, and support is not always transparent with the solutions.
The quality of Microsoft's technical support is very high.
It's also difficult sometimes to get the right information because we speak at first to a generalist and they have to go to a specialist.
 

Scalability Issues

Sentiment score
6.3
DocuSign is scalable, supporting international operations and various languages, easily accommodating growing user bases and workflows.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
Sentiment score
6.7
SharePoint is highly scalable and adaptable, supporting various user scales; proper setup and planning mitigate storage challenges.
It is highly scalable.
Making it easy to scale from a load-balancing and infrastructure perspective.
SharePoint is massively scalable and I would rate it as 8.5 out of ten.
SharePoint allows multiple teams to work at the same time, making it adaptable for large data volumes.
 

Stability Issues

Sentiment score
8.0
DocuSign is praised for its stability, reliability, and ease of use, ensuring dependable performance across various scenarios.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
Sentiment score
7.5
SharePoint is generally stable and reliable, though users may encounter performance issues and support challenges with larger data volumes.
The stability of SharePoint is high; it is quite stable and resilient.
Everything runs smoothly, and I have no problems with its stability.
SharePoint is a stable product.
 

Room For Improvement

DocuSign needs better support, clearer guidance, improved integrations, enhanced security, AI assistance, reliability, and mobile app compatibility.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
SharePoint users seek improved usability, document management, customization, and training, facing challenges with setup, updates, and licensing.
Microsoft forces users to upgrade their license to access proper auditing information, which is essential and should be included in any license.
The rights management aspect can be particularly challenging, which may affect the overall user-friendliness of the product.
Expansion of scalability is needed, specifically the threshold limits for site items should be increased beyond the current 5,000 items.
 

Setup Cost

DocuSign's enterprise pricing varies by transaction volume and currency, with some users calling for more flexible and affordable options.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
SharePoint pricing varies by business needs, with cloud options for small businesses and complex licensing for larger enterprises.
Unlike Drupal, all necessary applications are included in the Microsoft license, making it cost-effective.
Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.
Enterprise licensing is generally cost-effective compared to individual purchases.
 

Valuable Features

DocuSign offers seamless, secure document management with workflow integration, saving time and supporting global, remote operations efficiently.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
SharePoint boosts productivity with collaboration, document management, Office integration, and automation, benefiting large enterprises through adaptability and powerful features.
The DocuSign CLM platform can be directly integrated with the DocuSign e-signature platform, which enables documents or contracts to be e-signed by vendors.
Additionally, SharePoint acts as a version control system, allowing easy recovery of past document versions.
Its rights management capabilities and ability to restrict access to certain people are also very useful.
The most valuable feature of SharePoint is the ability to collaborate on documents without having multiple versions.
 

Featured Reviews

AshishKumar13 - PeerSpot reviewer
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
Madhur D'silva - PeerSpot reviewer
Collaborative work benefits while user-friendliness challenges persist
The most valuable feature of SharePoint is its user interface, which is very easy to use. I do not have to be very technical to use it. Its rights management capabilities and ability to restrict access to certain people are also very useful. Furthermore, I can access SharePoint from any device, whether it is a phone or laptop, which is very convenient.
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Comparison Review

it_user8925 - PeerSpot reviewer
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Government
9%
Computer Software Company
9%
Educational Organization
7%
Computer Software Company
14%
Legal Firm
10%
Construction Company
7%
Government
6%
Government
13%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
The pricing is almost reasonable. It depends on what features we are using. The e-signature and CLM pricing is almost...
What needs improvement with DocuSign eSignature?
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation r...
Ask a question
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What is your experience regarding pricing and costs for SharePoint?
As SharePoint is part of the Microsoft 365 suite, the pricing is acceptable.
What needs improvement with SharePoint?
Not with SharePoint specifically, but overall with the software or tools from Microsoft, I think there are areas that...
 

Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
Citrix RightSignature, Citrix ShareFile
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
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