


Find out in this report how the two Unified Endpoint Management (UEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
After implementing Citrix Endpoint Management, there is a return on investment for my customers because we provide three services: first is the license, where we got margin; second, deployment service, which typically has two types—one where Citrix will do the deployment and the other where a partner should do it, and we deploy this solution for about 80% of the customers in India; third is after deployment support.
Centralized management has improved operational efficiency, allowing the IT team to manage more devices with less manual effort while maintaining compliance and security.
Clients report that they now effectively manage employees, block and restrict data sharing, and monitor unauthorized activities on devices, which increases their overall visibility and security.
My device compliance rate consistently stayed above 95%, giving me much better visibility into which devices met corporate security requirements and allowing me to address non-compliant endpoints before they become security risks.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Technical support for Citrix Endpoint Management is not satisfactory.
This product requires some mature understanding, so sometimes they can handle small problems, but for major or architecture-related issues, their L3 or our L3 engineer helps them understand the problem.
The support from Citrix has been satisfactory.
Customer support is unparalleled, very supportive, proactive, and dedicated 24/7.
Support team being responsive and helpful in resolving issues in a timely manner and providing guidance when needed.
The customer support for IBM Security MaaS360 with Watson has generally been good, with the support team being knowledgeable and responsive, especially for critical issues.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
My colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.
IBM Security MaaS360 with Watson is very scalable since it can handle any large number of devices effectively and with reliability and speed.
The cloud-based architecture makes it easy to add new users, devices, and security policies while maintaining performance and centralized visibility.
As additional on-premise cloud workloads and endpoints and applications are added, the platform can continue to centralize and collect security events without fundamentally changing security operations.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
The solution's stability is below expectations.
The solution is stable, though there are occasional restarts, which are not critical.
The service has delivered consistent performance for device management, policy enforcement, application deployment, and compliance monitoring.
I would rate the stability of IBM Security MaaS360 with Watson as excellent because we have not had either performance problems or website outages, nor any issues in operations.
IBM Security MaaS360 with Watson is stable.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly.
With AI being present, they may increase some AI-related features in the future.
The units are not updating the operating system as specified in the policy.
IBM Security MaaS360 with Watson offers a strong set of device management and security features, and its centralized management, compliance control, and remote administration capabilities have helped streamline endpoint management; furthermore, dashboard customization and user experience improvements could make this already valuable platform even more effective.
The platform could benefit from more flexible automation for routine administrative tasks and richer built-in analytics that provide historical trends without relying on external reporting tools.
The customer support is not that helpful and not very proactive, so they should increase their proactiveness and provide support 24/7.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The switch to subscription-based licensing has made it much more expensive.
For this client, the solution has been quite cheap.
The setup cost pricing for Citrix Endpoint Management varies; I can say $3,000 per user license for setup.
for my case and for our organization, the price is cost-effective and very affordable.
The initial setup cost was reasonable compared to the value provided by the platform, particularly considering the security, compliance, and device management capabilities included.
The pricing is acceptable and cost-effective, with no major issues on the price.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.
The change to a subscription-based model has removed the financial benefit we previously had.
IBM Security MaaS360 with Watson has positively impacted my organization by enabling us to manage all our devices in one place, settle all the issues remotely through troubleshooting, and it allows the AI feature for reporting.
IBM Security MaaS360 with Watson has positively impacted our organization by improving our security posture through effectively managing and securing mobile devices, apps, and content.
The tracking of devices is a critical feature. In any location, we can track devices if they are lost and wipe the data out or wipe them completely.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 19.4% |
| IBM Security MaaS360 with Watson | 0.6% |
| Citrix Endpoint Management | 2.1% |
| Other | 77.9% |


| Company Size | Count |
|---|---|
| Small Business | 192 |
| Midsize Enterprise | 62 |
| Large Enterprise | 186 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
Citrix Endpoint Management offers streamlined deployment, secure application delivery, and centralized management for iOS and Android platforms. It supports BYOD initiatives, with data housed in a data center, enhancing security and compliance.
Citrix Endpoint Management serves as a unified tool for managing diverse devices such as mobile phones, laptops, and IoT gadgets. It facilitates mobile device management, containerizes corporate applications, and supports BYOD for secure data access, further enabling remote management, troubleshooting, and application deployment. Users benefit from a flexible transition from on-premise to cloud models, optimizing user experience through proactive monitoring.
What are the key features of Citrix Endpoint Management?In healthcare, Citrix Endpoint Management streamlines device management for secure data handling, ensuring compliance with regulations. Retailers use it to enhance customer experience with efficient management and monitoring, while educational institutions deploy it to manage and secure remote learning environments.
IBM Security MaaS360 with Watson, a proven enterprise mobility management platform, provides seamless integration of security and productivity features powered by AI technology.
IBM Security MaaS360 with Watson helps organizations maintain secure access and management of mobile devices, applications, and content. Its AI capabilities improve threat intelligence, enabling IT departments to efficiently manage endpoints while ensuring robust data protection. Highly appreciated for its flexible deployment and ease of integration, this platform stands out for its AI-driven insights which aid in proactive security measures.
What are the key features of IBM Security MaaS360 with Watson?
What benefits and ROI can be expected from IBM Security MaaS360 with Watson?
IBM Security MaaS360 with Watson implementations span various industries including healthcare, finance, and education. In healthcare, it ensures secure management of devices that access sensitive patient data while complying with regulations. In finance, it helps manage mobile endpoints accessing sensitive financial information, enhancing data security. Education institutions use it to manage and monitor devices used in learning environments, ensuring a safe and controlled digital landscape.
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