Cisco UCS Director vs ServiceNow IT Operations Management comparison

Cisco UCS Director vs. ServiceNow IT Operations Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco UCS Director

Ranking in Cloud Management

22nd

Average Rating

7.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in Cloud Management

11th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (3rd)

Mindshare comparison

As of March 2026, in the Cloud Management category, the mindshare of Cisco UCS Director is 2.0%, up from 1.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.5%
Cisco UCS Director	2.0%
Other	96.5%

Cloud Management

Featured Reviews

ErnieRumfield

Senior Telecommunications Engineer at a government with 1,001-5,000 employees

Managing extensive VoIP services becomes efficient and seamless

We use Cisco UCS Director primarily for managing our VoIP service to maintain seamless service delivery. We operate in an enterprise government environment Cisco UCS Director is straightforward to use, which we greatly appreciate. It helps save time by making it quicker to roll out new call…

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Better visibility and better control are the main benefits people receive from Cisco UCS Director; the automation and the orchestration part, these three to four points are the key factors to decide on Cisco UCS Director."

"Without UCS Director it wouldn't be possible for us to go from receiving shipments at a data center to having systems live in production in a matter of days, or sometimes hours, instead of waiting weeks."

"I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director."

"The most valuable feature of this solution is the fabric sharing."

"An easy and strong configuration, along with its low cost, are some of the features of the solution."

"This is a user-friendly solution that is very good and easy to use."

"The main feature of this solution is the integration with all the Cisco solutions and other vendors."

"The reason we went with Cisco is that it comes at a very negligible cost as part of the BOQ. Compared to the competition's products, which are incredibly expensive, UCS Director is low-cost."

More Cisco UCS Director pros

"The way this solution has helped us is that it improved our communication."

"The software asset management features — especially around discovery — are the tools I find to be the most valuable."

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

"It's easy to set up."

"It has been very useful for tracking, it has evolved a lot over time, and there is a single pane of glass where you can track and see everything."

"The scalability of ServiceNow is good."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"It is easy to use and simple to learn."

More ServiceNow IT Operations Management pros

Cons

"There aren’t any areas of improvement that immediately come to mind."

"The product could allow more programmatic opportunities through better development of the API."

"I would like to see more flexibility when it comes to managing other stacks, like VMware virtualization."

"We cannot depend on this solution to manage all of the data center's infrastructure."

"There could be an improvement with the integration with the newest solutions from other vendors' technologies."

"The product's pricing needs to improve."

"Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems."

More Cisco UCS Director cons

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

"The solution's subscription model could be improved."

"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us."

"There is room for improvement in service mapping within ServiceNow ITOM."

"The pricing is high."

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"I would rate the product's pricing an eight out of ten."

"The budget doesn’t work for the state and local governments."

"Cisco UCS Director is expensive...I rate the solution's pricing a three out of ten."

"I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product, software, and support."

"The cost of this solution is significant."

"On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing around five to six out of ten."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The cost of ServiceNow is much higher."

"The solution is costly compared to the products offered by its competitors."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The solution offers yearly licenses and a subscription model for add-on features."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"There are additional costs, you have to pay more for everything."

More ServiceNow IT Operations Management pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Manufacturing Company

18%

Comms Service Provider

11%

Marketing Services Firm

11%

Computer Software Company

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

What is your experience regarding pricing and costs for Cisco UCS Director?

While the pricing might be seen as expensive, it provides value for money due to reliable service and excellent technical support.

What needs improvement with Cisco UCS Director?

It should be more of a cloud-based architecture for Cisco UCS Director, and it should be affordable to small customers as well because the pricing is a major challenge when we talk about Cisco UCS ...

What is your primary use case for Cisco UCS Director?

Mainly in my region and country, large data center customers are using Cisco UCS Director, not the SMB or mid-market customers. More of the on-premise customers are utilizing Cisco UCS Director. Th...

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

What is your primary use case for ServiceNow IT Operations Management?

We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...

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Product Reports

Cisco UCS Director

Download Cisco UCS Director product report

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Also Known As

No data available

ServiceNow ITOM

Overview

Cisco UCS Director enables automated delivery of physical and virtual data center resources, empowering data centers to move at the speed of business.

Cisco

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Entel, Data#3, Cegal, NESIC, LightEdge

servicenow, TransAlta, NATS, Symantec

Cisco UCS Director vs. ServiceNow IT Operations Management