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Cisco UCS Director vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco UCS Director
Ranking in Cloud Management
20th
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (9th), AIOps (3rd)
 

Mindshare comparison

As of October 2025, in the Cloud Management category, the mindshare of Cisco UCS Director is 1.4%, up from 1.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management1.8%
Cisco UCS Director1.4%
Other96.8%
Cloud Management
 

Featured Reviews

Sunny Nair - PeerSpot reviewer
Good multi-cloud management capability, but third-party and legacy integration needs improvement
Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems. I feel that more development or a more integrated road map should be set up so that it becomes a common platform for any infrastructure. In the next release of this solution, I would like to see changes in the navigation controls of UCS Director. That would be helpful. Modifying the icons that are available for use, as well as virtualization aspects.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cisco UCS Director is straightforward to use, which we greatly appreciate."
"The reason we went with Cisco is that it comes at a very negligible cost as part of the BOQ. Compared to the competition's products, which are incredibly expensive, UCS Director is low-cost."
"The product is flexible and compact. It has a lot of features."
"The solution is helpful for centralized management."
"I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director."
"UCS director enables us to be more productive and more agile, and also more self-sufficient because we don't have to depend on anybody else."
"The main feature of this solution is the integration with all the Cisco solutions and other vendors."
"Scalability-wise, I rate the solution a ten out of ten."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The asset management tools are very valuable."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"I like the solution due to the fact that it's scalable."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The way this solution has helped us is that it improved our communication."
"Customer service is excellent."
"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
 

Cons

"The product could allow more programmatic opportunities through better development of the API."
"I would like to see more integration with other solutions."
"The areas where this product can be improved are the integrations and the UI. These features are not as friendly compared to VMware products."
"Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems."
"We cannot depend on this solution to manage all of the data center's infrastructure."
"There aren’t any areas of improvement that immediately come to mind."
"The product's pricing needs to improve."
"The tool should be a lot more intuitive and make it easy for us to understand and migrate."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"There is room for improvement in the stability of ServiceNow."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"Lacks the ability to do its own monitoring."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
 

Pricing and Cost Advice

"Cisco UCS Director is expensive...I rate the solution's pricing a three out of ten."
"I would rate the product's pricing an eight out of ten."
"I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product, software, and support."
"On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing around five to six out of ten."
"The budget doesn’t work for the state and local governments."
"The cost of this solution is significant."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It is expensive. It is around 10 Euros per server per month."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The solution offers yearly licenses and a subscription model for add-on features."
"The price of ServiceNow IT Operations Management is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
14%
Financial Services Firm
12%
Comms Service Provider
8%
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
 

Questions from the Community

What do you like most about Cisco UCS Director?
Scalability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for Cisco UCS Director?
While the pricing might be seen as expensive, it provides value for money due to reliable service and excellent technical support.
What needs improvement with Cisco UCS Director?
It should be more of a cloud-based architecture for Cisco UCS Director, and it should be affordable to small customers as well because the pricing is a major challenge when we talk about Cisco UCS ...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Entel, Data#3, Cegal, NESIC, LightEdge
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Cisco UCS Director vs. ServiceNow IT Operations Management and other solutions. Updated: September 2025.
869,952 professionals have used our research since 2012.