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Cisco UCS Director vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco UCS Director
Ranking in Cloud Management
22nd
Average Rating
7.4
Reviews Sentiment
7.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of Cisco UCS Director is 1.3%, down from 1.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Sunny Nair - PeerSpot reviewer
Good multi-cloud management capability, but third-party and legacy integration needs improvement
Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems. I feel that more development or a more integrated road map should be set up so that it becomes a common platform for any infrastructure. In the next release of this solution, I would like to see changes in the navigation controls of UCS Director. That would be helpful. Modifying the icons that are available for use, as well as virtualization aspects.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A product that really aids in systems management without complexity."
"Cisco UCS Director is straightforward to use, which we greatly appreciate."
"UCS director enables us to be more productive and more agile, and also more self-sufficient because we don't have to depend on anybody else."
"An easy and strong configuration, along with its low cost, are some of the features of the solution."
"Feature-wise, the solution helps one to add multiple environments in one place...It is a scalable product."
"Scalability-wise, I rate the solution a ten out of ten."
"The solution is helpful for centralized management."
"The product is flexible and compact. It has a lot of features."
"ServiceNow IT Operations Management is a stable product."
"The asset management tools are very valuable."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"You can improve integrations of the operation with the solution."
"The solution is easy to use and has great orchestration and automation capabilities."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is flexible. You can tune it, more or less, as you want."
 

Cons

"The product's pricing needs to improve."
"There could be an improvement with the integration with the newest solutions from other vendors' technologies."
"The tool should be a lot more intuitive and make it easy for us to understand and migrate."
"Simplifying the user interface would go a long way to making it more usable."
"There are a lot of bugs in the solution. This is an area in the solution that can be improved."
"The product could allow more programmatic opportunities through better development of the API."
"There aren’t any areas of improvement that immediately come to mind."
"Currently, Cisco UCS Director is unable to integrate with another product or with a server from another brand."
"The solution's subscription model could be improved."
"The setup and deployment could be simplified, and the pricing could improve."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"There is room for improvement in service mapping within ServiceNow ITOM."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"I would like more manual issues to have automated report-facing options."
"Lacks the ability to do its own monitoring."
 

Pricing and Cost Advice

"I would rate the product's pricing an eight out of ten."
"The budget doesn’t work for the state and local governments."
"On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing around five to six out of ten."
"I rate Cisco UCS Director's price a three out of ten. Cisco UCS Director is not an affordable product. With Cisco UCS Director, there is a need to pay an overall price, which consists of the product, software, and support."
"Cisco UCS Director is expensive...I rate the solution's pricing a three out of ten."
"The cost of this solution is significant."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"It has different subscription models."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The solution is costly compared to the products offered by its competitors."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"There are additional costs, you have to pay more for everything."
"It is expensive. It is around 10 Euros per server per month."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Financial Services Firm
20%
Manufacturing Company
8%
Government
6%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco UCS Director?
Scalability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for Cisco UCS Director?
While the pricing might be seen as expensive, it provides value for money due to reliable service and excellent technical support.
What needs improvement with Cisco UCS Director?
There aren’t any areas of improvement that immediately come to mind.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Entel, Data#3, Cegal, NESIC, LightEdge
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Cisco UCS Director vs. ServiceNow IT Operations Management and other solutions. Updated: July 2025.
861,490 professionals have used our research since 2012.