We performed a comparison between Cisco UCS Director and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is flexible and compact. It has a lot of features."
"Scalability-wise, I rate the solution a ten out of ten."
"This is a user-friendly solution that is very good and easy to use."
"I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director."
"The reason we went with Cisco is that it comes at a very negligible cost as part of the BOQ. Compared to the competition's products, which are incredibly expensive, UCS Director is low-cost."
"UCS director enables us to be more productive and more agile, and also more self-sufficient because we don't have to depend on anybody else."
"The most valuable feature of this solution is the fabric sharing."
"The solution is helpful for centralized management."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"ServiceNow IT Operations Management is a stable product."
"Provides everything in one solution."
"The way this solution has helped us is that it improved our communication."
"The asset management tools are very valuable."
"I like the tool's discovery feature."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"There could be an improvement with the integration with the newest solutions from other vendors' technologies."
"It is not easy to add or expand the product."
"The areas where this product can be improved are the integrations and the UI. These features are not as friendly compared to VMware products."
"I would like to see more integration with other solutions."
"Currently, Cisco UCS Director is unable to integrate with another product or with a server from another brand."
"There are a lot of bugs in the solution. This is an area in the solution that can be improved."
"We cannot depend on this solution to manage all of the data center's infrastructure."
"Simplifying the user interface would go a long way to making it more usable."
"I advise others not to customize a lot while using the solution."
"The setup and deployment could be simplified, and the pricing could improve."
"The product needs to add a workflow insight tool."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The initial setup phase was hard and could be made easier."
"If you are new to using the solution, you will find the setup complex."
"There is room for improvement in the stability of ServiceNow."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
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Cisco UCS Director is ranked 23rd in Cloud Management with 13 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Cisco UCS Director is rated 7.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco UCS Director writes "A compact and flexible solution with a lot of features ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco UCS Director is most compared with Cisco Intersight, VMware Aria Automation, vCenter Orchestrator, VMware Aria Operations and Cisco CloudCenter, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco UCS Director vs. ServiceNow IT Operations Management report.
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