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Cisco UCM vs ShoreTel Mobility [EOL] comparison

Cisco and Mitel are both solutions in the Mobile Communication Gateways category. Cisco is ranked #1, while Mitel is ranked #3. Cisco holds a 34.6% mindshare in MCG, compared to Mitel’s 12.8% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 85% of Mitel users who would recommend it.
Cisco UCM
Read 2 Cisco UCM reviews
  • 129 Views
  • 129 Comparison Views
100% willing to recommend
ShoreTel Mobility [EOL]
Read 7 ShoreTel Mobility [EOL] reviews
  • 81 Views
  • 81 Comparison Views
85% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco UCM
Ranking in Mobile Communication Gateways
1st
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ShoreTel Mobility [EOL]
Ranking in Mobile Communication Gateways
3rd
Average Rating
9.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Mobile Communication Gateways category, the mindshare of Cisco UCM is 34.6%, down from 37.5% compared to the previous year. The mindshare of ShoreTel Mobility [EOL] is 12.8%, up from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Communication Gateways
 

Featured Reviews

reviewer899619 - PeerSpot reviewer
Useful and comprehensive server product but needs a lot of effort to set up
The remote profile setup and features could be improved I've been using this solution for ten years. UCM is very stable. The scalability is good. My experience with Cisco's technical support hasn't been very good - they don't give decent replies and then close the ticket. Neutral The initial…
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it_user157479 - PeerSpot reviewer
It has helped outside sales reps stay connected with simple transfers from customer service.
When users are out of the office they can maintain full ShoreTel functionality. It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number. 5+ years
Read full review
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

NEC UNIVERGE Sphericall vs Cisco UCM Logo
NEC UNIVERGE Sphericall vs Cisco UCM
Compared 100% of the time
More Cisco UCM Competitors
No data available
 

Also Known As

UCM
No data available
 

Overview

Cisco Unified Communications Manager (UCM) is a powerful and scalable IP telephony solution that provides enterprise-level communication services. It offers a wide range of features, including call routing, conferencing, voicemail, and presence. With its intuitive user interface and robust security features, UCM enables organizations to enhance collaboration and streamline communication processes. It supports various endpoints, such as IP phones, softphones, and video conferencing devices, making it a versatile solution for businesses of all sizes.

Cisco

ShoreTel Mobility puts desk phone features on all popular smartphones and tablets so your employees can stay in touch professionally no matter where they go. You can even find ShoreTel Mobility on the Apple Watch.

Mitel
 

Sample Customers

IBM, Microsoft, Apple, Amazon, Google, Facebook, Cisco Systems, Intel, Oracle, HP Inc., Dell Technologies, Verizon Communications, AT&T, Comcast, Time Warner, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telefonica, Deutsche Telekom, Nokia, Ericsson, Samsung Electronics, LG Electronics, Sony, Panasonic, Siemens, General Electric, Ford Motor Company, Toyota Motor Corporation
ZK Research
See our list of best Mobile Communication Gateways vendors.

We monitor all Mobile Communication Gateways reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.