Cisco Unified Communications Manager (UCM) is a powerful and scalable IP telephony solution that provides enterprise-level communication services. It offers a wide range of features, including call routing, conferencing, voicemail, and presence. With its intuitive user interface and robust security features, UCM enables organizations to enhance collaboration and streamline communication processes. It supports various endpoints, such as IP phones, softphones, and video conferencing devices, making it a versatile solution for businesses of all sizes.
| Product | Mindshare (%) |
|---|---|
| Cisco UCM | 30.4% |
| NEC UNIVERGE Sphericall | 19.6% |
| Chargeflow | 9.2% |
| Other | 40.8% |
Cisco UCM was previously known as UCM.
IBM, Microsoft, Apple, Amazon, Google, Facebook, Cisco Systems, Intel, Oracle, HP Inc., Dell Technologies, Verizon Communications, AT&T, Comcast, Time Warner, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telefonica, Deutsche Telekom, Nokia, Ericsson, Samsung Electronics, LG Electronics, Sony, Panasonic, Siemens, General Electric, Ford Motor Company, Toyota Motor Corporation
| Author info | Rating | Review Summary |
|---|---|---|
| Consultant at a comms service provider with 10,001+ employees | 3.5 | I've used this stable and scalable product for ten years. Its complex, costly setup and poor support are downsides. While useful, remote profile features need improvement. I rate it 7/10. |
| Senior Professional Services Consultant at a computer software company with 10,001+ employees | 3.5 | I value Cisco UCM for hardware monitoring, especially its error categorization and prioritization. While I recommend it, I wish it offered more intuition, foresight, and automation, as dashboard scalability is an issue. |
