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Cisco UCM OverviewUNIXBusinessApplication

Cisco UCM is #2 ranked solution in top Mobile Communication Gateways. PeerSpot users give Cisco UCM an average rating of 7.0 out of 10. Cisco UCM is most commonly compared to NEC UNIVERGE Sphericall: Cisco UCM vs NEC UNIVERGE Sphericall.
What is Cisco UCM?
Cisco Unified Communications Manager (CUCM) is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence.

Cisco UCM was previously known as UCM.

Cisco UCM Customers
City of McAllen, Hamilton Rentals, Hong Kong Academy (HKA), Odeabank, Randstad Deutschland GmbH, Sony Marketing (Japan) Inc.
Cisco UCM Video

Cisco UCM Pricing Advice

What users are saying about Cisco UCM pricing:
"UCM is quite expensive."

Cisco UCM Reviews

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Principal Architect Head of Customer Solutions at BT
Real User
Useful and comprehensive server product but needs a lot of effort to set up

What is most valuable?

The remote profile setup and features could be improved.

For how long have I used the solution?

I've been using this solution for ten years.

What do I think about the stability of the solution?

UCM is very stable.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

My experience with Cisco's technical support hasn't been very good - they don't give decent replies and then close the ticket.

How would you rate customer service and support?


How was the initial setup?

The initial setup was very complex as it took a lot of effort to configure and around two weeks to get the basics working. I'd rate the ease of the setup as two or three out of five.

What's my experience with pricing, setup cost, and licensing?

UCM is quite expensive.

What other advice do I have?

UCM is a very useful and comprehensive server product. Anybody thinking of implementing it should invest in training to get the best results. I would give it a rating of seven out of ten.

Which deployment model are you using for this solution?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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