I’m a Unified Communications, Collaboration, and Contact Centre technology professional with over 20 years of experience across solution architecture, product ownership, consulting, and pre-sales.
I’ve worked with global organisations including Cisco, Vodafone, and Verizon, designing and delivering complex enterprise communication solutions across Cisco UC, Microsoft Teams, RingCentral, Webex, cloud telephony, CCaaS, SBCs, and cloud platforms.
My experience spans solution design, product strategy, customer engagement, technology transformation, migrations, integrations, and working with enterprise customers and partners to turn complex technical requirements into practical business solutions.
I’m particularly interested in UCaaS, CCaaS, AI-driven customer experience, cloud communications, and the continued evolution of enterprise collaboration.
