My main use case for Cisco UCM is primarily for enterprise customers and managed services customers across all sectors, from public sector to corporate to food and manufacturing, banks, and essentially everywhere. Cisco UCM, or Cisco Unified Communications Manager, acts as the core building block of a communications platform for a company, enabling all voice communications such as calling in, calling out, Unified Comms features, IM, presence, voicemail, and now CX, which is a combined platform with bot, chat, and everything. The industry is using all of that. Companies basically use Cisco UCM as a primary point of collaboration, setting up the system whether it is on-premises or within the cloud with Cisco's various offerings, and then they integrate the internal and external systems with it. This communications tool assists businesses in conducting their day-to-day operations.
My main use case for Cisco UCM is primarily for enterprise customers and managed services customers across all sectors, from public sector to corporate to food and manufacturing, banks, and essentially everywhere. Cisco UCM, or Cisco Unified Communications Manager, acts as the core building block of a communications platform for a company, enabling all voice communications such as calling in, calling out, Unified Comms features, IM, presence, voicemail, and now CX, which is a combined platform with bot, chat, and everything. The industry is using all of that. Companies basically use Cisco UCM as a primary point of collaboration, setting up the system whether it is on-premises or within the cloud with Cisco's various offerings, and then they integrate the internal and external systems with it. This communications tool assists businesses in conducting their day-to-day operations.
We use UCM managers to monitor our hardware, then transfer it to UCSM. We work in a big environment with over 200 staff.