One of the main pieces of advice I would give to others looking into using Cisco UCM is that they cannot go wrong when they go with Cisco. Cisco is an international brand and one of the leaders in the Unified Comms industry, with enterprise-grade solutions. When selecting a vendor, one of the things that they really need to focus on is the legacy that they have, the enterprise-grade solution, the features, and the security. Cisco, among the key others like Microsoft and a few others, is on top. They just need to find out what exactly is the business outcome they want to achieve and how these solutions really solve it. The majority of these key vendors' feature capabilities are almost the same. It is just about the ecosystem that they want to put their solution in, the northbound and the southbound interfaces that the solution would work with, and what other legacy systems they have. That is where they will select a solution that really works for them. I rate Cisco UCM at eight out of ten. I chose eight out of ten for Cisco UCM based on the feedback I gave. I would say it is a higher eight, between eight and nine. For some of the new feature sets, I would really want to see Cisco improve in the UI feature, a cloud-native experience, and an AI-native experience, basically GenAI and Agentic AI integrated into the overall solution. The governance of Cisco UCM is there and it is pretty good. Cisco is one of the companies that have really taken AI to the next level in terms of the overall roadmap and building the guardrails around exactly what data resides where and how to access it. They have done their part; it is just the user interface side of things. How we expose the AI technology to day-to-day workflows is a little bit that needs work, but in terms of overall security, Cisco has done a top-notch job. Regarding Cisco UCM's AI capabilities, in terms of the models that they use in the background and the predictive analysis and all of that, Cisco is really using the technology to their advantage. Some of the things that you would really see from an enterprise-grade solution are impressive, particularly how they massage the data and use it for business-related outcomes. I am very impressed.
UCM is a very useful and comprehensive server product. Anybody thinking of implementing it should invest in training to get the best results. I would give it a rating of seven out of ten.
Senior Professional Services Consultant at a computer software company with 10,001+ employees
Real User
Aug 11, 2020
I would recommend Cisco UCM to other companies. Because Cisco UCM is a legacy, on a scale from one to ten, I would give this solution a rating of seven.
One of the main pieces of advice I would give to others looking into using Cisco UCM is that they cannot go wrong when they go with Cisco. Cisco is an international brand and one of the leaders in the Unified Comms industry, with enterprise-grade solutions. When selecting a vendor, one of the things that they really need to focus on is the legacy that they have, the enterprise-grade solution, the features, and the security. Cisco, among the key others like Microsoft and a few others, is on top. They just need to find out what exactly is the business outcome they want to achieve and how these solutions really solve it. The majority of these key vendors' feature capabilities are almost the same. It is just about the ecosystem that they want to put their solution in, the northbound and the southbound interfaces that the solution would work with, and what other legacy systems they have. That is where they will select a solution that really works for them. I rate Cisco UCM at eight out of ten. I chose eight out of ten for Cisco UCM based on the feedback I gave. I would say it is a higher eight, between eight and nine. For some of the new feature sets, I would really want to see Cisco improve in the UI feature, a cloud-native experience, and an AI-native experience, basically GenAI and Agentic AI integrated into the overall solution. The governance of Cisco UCM is there and it is pretty good. Cisco is one of the companies that have really taken AI to the next level in terms of the overall roadmap and building the guardrails around exactly what data resides where and how to access it. They have done their part; it is just the user interface side of things. How we expose the AI technology to day-to-day workflows is a little bit that needs work, but in terms of overall security, Cisco has done a top-notch job. Regarding Cisco UCM's AI capabilities, in terms of the models that they use in the background and the predictive analysis and all of that, Cisco is really using the technology to their advantage. Some of the things that you would really see from an enterprise-grade solution are impressive, particularly how they massage the data and use it for business-related outcomes. I am very impressed.
UCM is a very useful and comprehensive server product. Anybody thinking of implementing it should invest in training to get the best results. I would give it a rating of seven out of ten.
I would recommend Cisco UCM to other companies. Because Cisco UCM is a legacy, on a scale from one to ten, I would give this solution a rating of seven.