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Cisco Secure Access vs Symantec Secure Web Gateway comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iboss
Sponsored
Ranking in Secure Web Gateways (SWG)
6th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
22
Ranking in other categories
Internet Security (3rd), Web Content Filtering (1st), Cloud Access Security Brokers (CASB) (6th), ZTNA as a Service (7th), Secure Access Service Edge (SASE) (7th)
Cisco Secure Access
Ranking in Secure Web Gateways (SWG)
5th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
69
Ranking in other categories
Firewalls (10th), Cloud Access Security Brokers (CASB) (3rd), ZTNA (6th), Secure Access Service Edge (SASE) (4th), Domain Name System (DNS) Security (2nd)
Symantec Secure Web Gateway
Ranking in Secure Web Gateways (SWG)
28th
Average Rating
6.6
Reviews Sentiment
5.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Secure Web Gateways (SWG) category, the mindshare of iboss is 3.5%, up from 2.0% compared to the previous year. The mindshare of Cisco Secure Access is 3.2%, up from 2.7% compared to the previous year. The mindshare of Symantec Secure Web Gateway is 1.4%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Web Gateways (SWG) Mindshare Distribution
ProductMindshare (%)
Cisco Secure Access3.2%
iboss3.5%
Symantec Secure Web Gateway1.4%
Other91.9%
Secure Web Gateways (SWG)
 

Featured Reviews

Ashok Ananthula - PeerSpot reviewer
Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees
Cloud gateway has strengthened remote web security and now needs better Mac and ISP support
The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.
reviewer2788500 - PeerSpot reviewer
Network Operations Engineer at a media company with 1,001-5,000 employees
Secure access has unified zero trust and web protection while AI assistance automates tasks
From a feature perspective, I have not experienced any issues, drawbacks, or shortcomings. However, the cost of Cisco's products and licensing is high. My clients usually prefer cheaper options if possible. Mid-size or smaller businesses typically cannot afford Cisco Secure Access. Additionally, there is a steep learning curve, as it is very intensive. Someone with significant knowledge can work on it, but a new professional would have to spend considerable time to get accustomed to it. It is hard to find engineers who can work on it. Overall, we get what we pay for, as it is a pretty good feature and service. The pricing of Cisco's products and licensing is higher than competitors. If they could be more reasonable, that would help. The support offered for two years also has higher costs. Overall, the client's IT budget gets affected. It was challenging to learn because, as mentioned, it has a significant learning curve and requires considerable training to become proficient.
KK
Principal Consultant at CSaaS
Monitors traffic effectively but struggles with integration challenges
I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel. It should be more straightforward. I notice that customers work with partners, not directly with Symantec, relying on local company integrators for support. Symantec becomes the level two or level three support, which requires navigating through a supply chain that is quite extensive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."
"From a corporate perspective, I understand that it's important to keep the company data safe."
"iboss is pretty scalable. They provide good support. The case managers you work with to coordinate what you need are pretty good."
"I would definitely recommend iboss for web filtering purposes to other organizations or individuals."
"The solution has massively improved our security posture, giving us full visibility into what our staff does online."
"Content filtering is the most useful feature of iboss."
"We chose iboss for both zero trust and proxy (SWG) because their SWG was superior."
"The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions."
"Cisco Secure Access allows us to get a little deeper into some of the things, and having everything on one platform definitely helps, so I do not have to log into fifteen different things to access our switches."
"Using the VPN SaaS in Cisco has influenced us greatly because it gives you a seamless transition from your legacy systems to this new system that is available, so the transition has been seamless."
"I experience several benefits from Cisco Secure Access identity-based security measures, including all benefits since the administration is on the cloud, the facility for entry, and all other capabilities and features."
"The feature of Cisco Secure Access I appreciate the most is the DNS functionality."
"My experience is that Cisco has been in an area where there have been many different solutions for security, and now they are converging, but they are moving into more of a 360 view, and I have more or less everything in the same platform, so Cisco is moving in the right direction."
"Cisco Secure Access has had a positive impact on protecting our organization from threats such as phishing and ransomware."
"It is very flexible, a very competitive solution, very helpful, and very secure; it includes everything a business needs, and the pricing is also available."
"I find Cisco Secure Access pretty interesting."
"The most valuable features are the website blocking capability and SSL interception."
"We've tried other endpoint security solutions but this tool seems to be the best when specifically comparing the endpoint security features."
"Scalability is not really any major issue, it is quite scalable and if we need to do more deployments, we just add them."
"It offers an easy initial setup."
"I find the product to be very straightforward."
"It has a faster implementation process compared to other products."
"It is a stable solution."
"The most valuable feature is the endpoint security."
 

Cons

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."
"One thing I would like to see differently with their Zero Trust platform is that some of the AI aspects related to high-risk activities have more false positives."
"The endpoint-type solution is an area that needs some improvement."
"I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it."
"The reporting feature needs improvement."
"iboss can be improved because the integration could be better; you need to import all the sites that you access today, and there are a few problems whenever you import thousands of websites, making the integration process messy for the users."
"The dashboards for local use could be better."
"Iboss is growing so fast that it is often hard for them to keep up with the challenges."
"Cisco Secure Access can be improved with more integration; the more integrations, the better. There are always third-party products that you might have, such as Carbon Black."
"My experience with customer support for Cisco Secure Access has been okay, but it is not very fast."
"My experience with the Experience Insight feature, called DEM, is not good. I find the integration between Cisco Secure Access and ThousandEyes does not work well and does not deliver what it is supposed to."
"To improve Cisco Secure Access, I would suggest simplifying the need for different components that Cisco has tried to implement; for example, to have Cisco Secure Access, it is necessary to have AnyConnect, ISE, and Duo, meaning there are various products that need to integrate to achieve the same result, unlike the all-in-one compact products from other vendors."
"One critique I have about the onboarding process is that for a lot of Cisco apps, you do have to sign back into everything."
"I would assess the stability and reliability of Cisco Secure Access as having the worst thing about it being the VAs and their requirement of a full reinstall anytime something unusual happens to them if they go stale or any such thing."
"Cisco Secure Access can be improved by developing a portal to control all tools together, which is the feature I want most as we are on this journey and learning about it."
"There is indeed room for improvement regarding first-level support; they need to ensure that knowledgeable people are available."
"One of the problems with using Symantec is that it's widely known and the people who are making malware have designed to circumvent it."
"There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties."
"The problem with Complete Website Security is with the dot com transition and dealing with Symantec is becoming a problem right now."
"AI-driven security could be helpful, yet how effective it will be remains unclear."
"It's not user-friendly, and we end up making too many phone calls to get things fixed."
"The reports could be better."
"The cost has risen and it is more expensive than it used to be."
"The Credential ID part where you need to register it: Sometimes, it does not register a device, for some reason."
 

Pricing and Cost Advice

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."
"We have not priced the solution recently, but they were competitive with other vendors in the past."
"It is probably in line with other solutions, but I do not deal with the financial side."
"It is expensive compared to one of its competitors."
"The overall pricing for iboss is very competitive and transparent."
"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."
"For what you get, it's a fair price in comparison to other products."
"The pricing, setup costs, and licensing for Cisco Secure Access have been very competitive compared to other platforms. I believe that if Cisco continues to improve costs or offers something similar to a Cisco credit, it would attract more customers."
"It is confusing. When you look at the prices, you have different licensing and years of licensing that you have to purchase. Additionally, it's unclear what service you get from those licenses regarding end-user support. We have a representative who has to walk me through it every time."
"Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost."
"Symantec Secure Web Gateway is less expensive than one of its competitors."
"There is an additional charge for advanced security features."
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902,988 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Computer Software Company
8%
Construction Company
7%
Manufacturing Company
11%
Financial Services Firm
9%
Comms Service Provider
8%
Computer Software Company
7%
Construction Company
18%
Financial Services Firm
11%
Comms Service Provider
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise11
Large Enterprise34
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

What needs improvement with iboss?
The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent ...
What is your primary use case for iboss?
We used iBoss mainly for Internet Access by having an Agent on Windows laptops Primarily because when we try to use i...
What is your experience regarding pricing and costs for iboss?
I am not involved in pricing, but as per the information I have, during that time, the Blue Coat proxies we were usin...
What is your experience regarding pricing and costs for Cisco Secure Access?
Pricing for Cisco Secure Access has been very reasonable in the context of the entire world of SASE solutions. Setup ...
What is your primary use case for Cisco Secure Access?
Our main use case for Cisco Secure Access is providing security for hybrid and mobile workforces. One of the big chal...
What advice do you have for others considering Cisco Secure Access?
One of the things about policy verification is with Cisco Secure Access and modern security products in general, poli...
What is your experience regarding pricing and costs for Symantec Secure Web Gateway?
I believe that pricing is on par with peers. Symantec and other vendors offer discounts when cutting a deal with a cu...
What needs improvement with Symantec Secure Web Gateway?
AI-driven security could be helpful, yet how effective it will be remains unclear. I plan to evaluate whatever new fe...
What is your primary use case for Symantec Secure Web Gateway?
I find the product to be very straightforward. I just install it and forget it as it continuously monitors traffic. I...
 

Also Known As

iBoss Cloud Platform
No data available
Symantec Complete Website Security
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
1. IBM 2. Microsoft 3. Amazon 4. Google 5. Apple 6. Cisco Systems 7. Oracle 8. Intel 9. HP Inc. 10. Dell Technologies 11. Verizon Communications 12. AT&T 13. Comcast 14. T-Mobile 15. Sprint 16. Vodafone 17. Orange 18. BT Group 19. Deutsche Telekom 20. Telefonica 21. Nokia 22. Ericsson 23. Samsung Electronics 24. Sony 25. Panasonic 26. LG Electronics 27. Siemens 28. General Electric 29. Ford Motor Company 30. General Motors 31. Toyota Motor Corporation 32. Volkswagen Group
Information Not Available
Find out what your peers are saying about Cisco Secure Access vs. Symantec Secure Web Gateway and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.