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Cisco Secure Access pros and cons

Vendor: Cisco
4.2 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Cisco Secure Access offers significant ROI through reduced incident response time and improved operational efficiency.
It provides robust security features, such as DNS security, Integrated Secure Web Control, and zero trust architecture, for enhanced protection against threats like phishing and ransomware.
Scalability and stability are highly regarded, with users praising its reliable connection capabilities and minimal downtime.
The authentication features and secure web gateway contribute to a comprehensive security posture, ensuring data protection and access control.
Cisco Secure Access has positively impacted organizations by allowing flexible, secure, and continuous access to applications and services, enhancing remote work efficiency.

CONS

Licensing is confusing with different options and unclear end-user support.
The cost is high, making it unaffordable for mid-size or smaller businesses.
The migration process from Umbrella to Cisco Secure Access was difficult.
Customer support is slow, requiring frequent escalation to engineering.
Technical issues, such as software bugs and URL filtering problems, exist.
 

Cisco Secure Access Pros review quotes

AnikIslam - PeerSpot reviewer
Senior Executive at Lakdhanavi Limited
May 2, 2024
The most valuable feature is the authentication feature.
RC
Network security engineer at Precision Infomatic (M) Private limited
Sep 9, 2024
I would rate the scalability a ten out of ten.
KH
Pre-Sales Solution Partner at a computer software company with 11-50 employees
Jan 27, 2025
The main feature of interest to me and the customers is DNS security and Integrated Secure Web Control (ISWC).
Learn what your peers think about Cisco Secure Access. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
892,646 professionals have used our research since 2012.
VG
General Manager at Datasoft Comnet
Mar 5, 2025
I rate the stability of Cisco Secure Access as ten out of ten.
Aruna Udawatte - PeerSpot reviewer
Director -Digital Transformation at Convergence
Mar 11, 2025
The most valuable feature of Cisco Secure Access is the level of security it provides.
IF
Senior Architect at Sempra
Jun 9, 2025
The firewall section for IDP is the most used for remote sites. It fits better with all the data we're collecting from the protection site and the information that we provide to another customer.
Steven Steiner - PeerSpot reviewer
Director, Network Services at a healthcare company with 10,001+ employees
Jun 9, 2025
It works well. It hasn't broken. While I don't know enough about all the features yet, it hasn't caused us any problems.
Johnny Slater - PeerSpot reviewer
IT Site Administrator at Acushnet Holdings Corp
Jun 9, 2025
It's pretty streamlined. Everything you need to find is in the GUI interface, and if you have any trouble, it's easy to navigate and get around.
Vasil Blagov - PeerSpot reviewer
Manager, Network at Duracell International, Inc.
Jun 9, 2025
The features of Cisco Secure Access that I most prefer are easy management or manageability, and overall security.
reviewer2721249 - PeerSpot reviewer
Enterprise Architect at a manufacturing company with 10,001+ employees
Jun 11, 2025
I find the posture checking feature of Cisco Secure Access the most valuable.
 

Cisco Secure Access Cons review quotes

AnikIslam - PeerSpot reviewer
Senior Executive at Lakdhanavi Limited
May 2, 2024
I received support from the team for Cisco Secure Access related to web services. There were occasional delays of up to two working days.
RC
Network security engineer at Precision Infomatic (M) Private limited
Sep 9, 2024
It is expensive.
KH
Pre-Sales Solution Partner at a computer software company with 11-50 employees
Jan 27, 2025
There is a need for improved global coverage since the service relies on the cloud provider's data centers.
Learn what your peers think about Cisco Secure Access. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
892,646 professionals have used our research since 2012.
VG
General Manager at Datasoft Comnet
Mar 5, 2025
Having been associated with Cisco for more than fifteen to twenty years, I find it increasingly difficult to get tech support these days. Although Cisco is reliable, the process to raise a support ticket has become more complex, requiring specific user accounts and access to specialized platforms.
Aruna Udawatte - PeerSpot reviewer
Director -Digital Transformation at Convergence
Mar 11, 2025
The main issue with pricing is that it is higher compared to other competitors, making it challenging to work with customers unless they specifically request Cisco.
IF
Senior Architect at Sempra
Jun 9, 2025
In my opinion, Cisco Secure Access could be improved by potentially incorporating features that other brands have been using. I
Steven Steiner - PeerSpot reviewer
Director, Network Services at a healthcare company with 10,001+ employees
Jun 9, 2025
This is my first time in healthcare after being in commercial space for a long time. It's always a challenge because we can't just turn stuff off as we could in the commercial space, since it may interfere with patient care. It takes longer to understand what's going on, so anything that could help give us a faster understanding of what's happening, why it's there, and if it's a risk to us would be helpful.
Johnny Slater - PeerSpot reviewer
IT Site Administrator at Acushnet Holdings Corp
Jun 9, 2025
The licensing is confusing.
Vasil Blagov - PeerSpot reviewer
Manager, Network at Duracell International, Inc.
Jun 9, 2025
Cisco Secure Access can be improved with more integration; the more integrations, the better. There are always third-party products that you might have, such as Carbon Black.
reviewer2721249 - PeerSpot reviewer
Enterprise Architect at a manufacturing company with 10,001+ employees
Jun 11, 2025
From a licensing perspective, Cisco can improve.