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Cisco Duo vs LastPass comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Cisco Duo enhances security, boosts staff morale, saves costs, and improves operations, despite perceived productivity impacts.
Sentiment score
5.5
Users experienced positive ROI with LastPass by increasing productivity, reducing support calls, and improving security through streamlined password management.
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications.
I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system.
From my point of view, the biggest return on investment when using Cisco Duo is the security and the ease of setting it up.
 

Customer Service

Sentiment score
7.5
Cisco Duo's support is highly rated for expertise and solutions, but some users note delays and improvement needs.
Sentiment score
5.0
LastPass customer service is mixed, with positive comments on quick help, but issues with contact difficulty and email support.
They got back to us quickly, were nice, and gave us what we needed.
Other support sections have failed miserably because of the lack of response time.
I would rate the technical service and customer support of Cisco Duo a ten out of ten.
 

Scalability Issues

Sentiment score
8.1
Cisco Duo is scalable, easily integrates across sites, and supports thousands of users without disruptions, adapting to various applications.
Sentiment score
6.2
LastPass efficiently manages passwords for businesses, integrates seamlessly with devices, and offers strong multi-user management despite minor performance dips.
I believe Cisco Duo is very scalable because it is cloud-based.
We started out with just the basics, getting a token, and then we changed to push, and now, we have added the offline mode.
It scales easily because it is just tied into our identity provider, and it grows along with that.
 

Stability Issues

Sentiment score
8.4
Cisco Duo is highly stable and reliable, with minimal downtime and quick issue resolution, maintaining productivity efficiently.
Sentiment score
6.6
Users praise LastPass for its reliability, security features, cross-platform performance, and efficient autofill, despite occasional minor glitches.
When there is a bigger problem, we get notifications from Cisco Duo saying, 'Hey, we have a problem,' and that has helped us.
It is very reliable, easy to use, and I don't have too many issues with it.
There has been no downtime, crashes, or performance issues with Cisco Duo.
 

Room For Improvement

Cisco Duo needs telephony credit, integration, deployment, and user interface improvements, plus better licensing, documentation, and older app compatibility.
Users criticized LastPass for slow performance, sync issues, security concerns, poor customer service, and an outdated design.
Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive.
There needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application.
There has to be a way to make the whole process of push notifications easier, so that when I have my phone with me, I do not have to do anything.
 

Setup Cost

Cisco Duo's pricing is competitive, flexible, straightforward, and suited for large enterprises, with premium support and moderate setup costs.
<p>LastPass offers affordable plans for Teams and Enterprises, praised for security, user management, performance, and customer support.</p>
The approximate cost is around eighty dollars per user.
Licensing is straightforward and convenient for higher education because student populations are included.
I am pleased that the prices remained stable after Cisco acquired the solution.
 

Valuable Features

Cisco Duo is praised for its versatile multi-factor authentication, integration, user-friendly interface, and adaptability to hybrid environments.
Users praise LastPass for its strong security, password management, autofill, cross-device sync, and business features like shared folders and admin controls.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
A valuable feature of the solution is its hybrid structure, which involves proxy agents running on-premises while other services are on the cloud.
 

Categories and Ranking

Cisco Duo
Ranking in Single Sign-On (SSO)
2nd
Average Rating
8.8
Reviews Sentiment
7.9
Number of Reviews
74
Ranking in other categories
Authentication Systems (2nd), ZTNA as a Service (6th), Cisco Security Portfolio (3rd), Multi-Factor Authentication (MFA) (2nd)
LastPass
Ranking in Single Sign-On (SSO)
22nd
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Enterprise Password Managers (17th), AIOps (29th)
 

Mindshare comparison

As of June 2025, in the Single Sign-On (SSO) category, the mindshare of Cisco Duo is 6.1%, down from 7.6% compared to the previous year. The mindshare of LastPass is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
 

Featured Reviews

Patrick Stevenson - PeerSpot reviewer
Centralized authentication simplifies logins and saves time
There aren't any new features or functionalities in Cisco Duo that my company has started using recently; we use it primarily for the authentication portion. There are other features we can use, yet we haven't turned those options on yet, so that's more a matter of time than anything. We have many different vendors and types of devices that we require MFA for login. That said, Duo helps bring all of those accounts into one system, in conjunction with ISE, you have one username, one password, and you access all the devices instead of having every device have its own credentials. It lowers the number of passwords you need to have. Cisco Duo is on the right track for improvement. A lot of their devices already integrate with it now. They keep adding features for more devices that interact natively with it, instead of having to have a third-party server to reach out to Duo. I would rate Cisco Duo overall about an eight out of ten; it's a strong product.
MK
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Manufacturing Company
9%
Financial Services Firm
7%
Government
6%
Computer Software Company
14%
Financial Services Firm
11%
University
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What do you like most about Duo Security?
They are users who, as mentioned before, utilize RDPAP and MDPAP. It includes functionalities related to finance, specifically in single sign-on.
What is your experience regarding pricing and costs for Duo Security?
My experience with the pricing, setup cost, and licensing of Cisco Duo is honestly above my pay grade. I don't know any of that.
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Comparisons

 

Also Known As

Duo Security
LastPass Business, LastPass Enterprise, Lastpasss
 

Overview

 

Sample Customers

Information Not Available
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about Cisco Duo vs. LastPass and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.