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Cisco Duo vs Idira Identity comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 2, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Cisco Duo enhances security, reduces costs, and improves efficiency with multifactor authentication and simplified management, boosting ROI and satisfaction.
Sentiment score
4.6
Users praise Idira Identity for time savings, cost-effectiveness, security, and positive ROI, enhancing long-term organizational effectiveness.
We were able to implement zero trust extremely quickly because of the platform and its ongoing developments, including Cisco Duo Network Gateway, which enabled that transition to zero trust extremely quickly.
Global Associate Director, Services at a leisure / travel company with 1,001-5,000 employees
Not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.
Director at a tech vendor with 10,001+ employees
The biggest return on investment was the ease of use for the end users to have that secondary authentication when logging into the critical systems.
Manager, Data Center at a real estate/law firm with 11-50 employees
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
Private Wealth Advisor at Arima Fund Limited
 

Customer Service

Sentiment score
6.9
Cisco Duo's customer service is highly rated for professionalism and efficiency, though complex issue response speed needs improvement.
Sentiment score
6.3
Idira Identity's support receives mixed reviews, praised for responsiveness but criticized for inconsistency in knowledge and resolution speed.
They got back to us quickly, were nice, and gave us what we needed.
Infrastructure Engineer at a government with 501-1,000 employees
I would rate their support 10 out of 10.
Senior Network Engineer Specialist at Zenith Comp Co.,Ltd.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
Information Technology Contractor at Insight global
They resolved the problem immediately after I reported it, on the same day, within one hour.
Access Management Analyst at Telefónica
They respond immediately when requests are raised, and they are always available for priority one tickets.
Lead Identity Engineer at a tech vendor with 501-1,000 employees
I received prompt responses and support, which I would rate as very good.
Cybersecurity Delivery Analyst at Accenture
 

Scalability Issues

Sentiment score
7.3
Cisco Duo offers scalable authentication with easy management, seamless cloud integration, flexible licensing, and efficient growth support for organizations.
Sentiment score
7.1
Idira Identity is highly scalable and adaptable, suitable for various company sizes, but architectural scalability can be complex.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
Information Technology Contractor at Insight global
You would not need many more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.
Manager, Customer Success at SRC.SI sistemske integracije d.o.o.
Cisco Duo is scalable for organizational growth.
Technical Consultant at a tech vendor with 10,001+ employees
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
Cybersecurity Delivery Analyst at Accenture
You can scale it out pretty easily, and you can implement it very small.
Cloud Specialist at Perini Beheer
CyberArk Identity is definitely a scalable solution; it all depends on the money that you have, as with anything else.
Senior Cyber Security Specialist Architect at a outsourcing company with 11-50 employees
 

Stability Issues

Sentiment score
8.2
Cisco Duo is stable and reliable, with minor bugs resolved quickly, earning high user satisfaction for consistent performance.
Sentiment score
7.9
Idira Identity is reliable with high performance ratings, occasional regional issues, and strong user confidence in its stability.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
Senior Engineer at Frontline Fighter Ltd
The stability has been excellent.
Manager, Customer Success at SRC.SI sistemske integracije d.o.o.
I did not notice any downtime or crashes with Cisco Duo.
CTO at Red IT Solutions
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
Private Wealth Advisor at Arima Fund Limited
When you have it in the cloud, you have CyberArk every time you need it.
Access Management Analyst at Telefónica
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
Senior Cyber Security Specialist Architect at a outsourcing company with 11-50 employees
 

Room For Improvement

Cisco Duo needs better integration, competitive pricing, improved usability, enhanced device compatibility, and easier deployment to satisfy users.
Idira Identity faces challenges with integration, usability, documentation clarity, and CyberArk struggles with reporting complexity and scalability issues.
If you don't have internet access, you can't access your computer, only local access is available.
Security and Network Team Lead
It lacks some dynamic identity management features compared to other products such as SailPoint.
Senior Iam Associate at Cognizant
Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.
Network Engineer at a university with 10,001+ employees
It would be helpful if they released a generalized document for processes such as migration.
Cybersecurity Delivery Analyst at Accenture
Integration or deployment is extremely difficult for CyberArk Identity.
Head of IT at Skutin Solutions
There's a need to enhance network performance.
Senior Technology Manager at a outsourcing company with 501-1,000 employees
 

Setup Cost

Cisco Duo offers flexible, affordable pricing, with some users noting cost-effectiveness, but complexity arises when integrating with other solutions.
Idira Identity offers flexible, slightly expensive pricing with justified service quality and discounts, appealing to medium to large enterprises.
The pricing is acceptable to them.
Vice President at Next Info Tech Solutions Inc
Their website lists $3 per month per user for the Essential license.
Senior Network Engineer Specialist at Zenith Comp Co.,Ltd.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
Sr. Network Security Engineer at Topnet Internet Services Provider. Riyadh, Saudi A
Regarding pricing, it can be quite a lot for small companies.
Access Management Analyst at Telefónica
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
Head of IT at Skutin Solutions
For comparison, Okta was around five dollars per user.
Lead Identity Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

Cisco Duo enhances security with easy MFA, extensive integrations, and user-friendly design, reducing login time and IT workload.
Idira Identity provides advanced security features and integration, enhancing operational efficiency and compliance for user access management.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Network Engineer at a educational organization with 501-1,000 employees
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
Vice President at Next Info Tech Solutions Inc
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
Director, Technology at Deer Creek High School
It impacts zero trust security strategies. It prevents lateral movements in the organization.
Head of IT at Skutin Solutions
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
Cloud Specialist at Perini Beheer
It is the most powerful access management system.
Access Management Analyst at Telefónica
 

Categories and Ranking

Cisco Duo
Ranking in Authentication Systems
2nd
Ranking in Access Management
5th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
159
Ranking in other categories
Single Sign-On (SSO) (4th), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (3rd)
Idira Identity
Ranking in Authentication Systems
8th
Ranking in Access Management
6th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
29
Ranking in other categories
Identity Management (IM) (9th), Authorization Software (2nd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (6th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (7th)
 

Mindshare comparison

As of September 2026, in the Authentication Systems category, the mindshare of Cisco Duo is 3.7%, down from 8.3% compared to the previous year. The mindshare of Idira Identity is 1.7%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Cisco Duo3.7%
Idira Identity1.7%
Other94.6%
Authentication Systems
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
9%
Manufacturing Company
8%
Comms Service Provider
8%
Financial Services Firm
13%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business63
Midsize Enterprise26
Large Enterprise80
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What is your experience regarding pricing and costs for Duo Security?
It is a little bit expensive, but with security, we cannot compromise on it.
What needs improvement with Duo Security?
To improve Cisco Duo, we have some third-party hardware, and for integrations with that, we need more user-friendly integrations since third-party integration can present a lot of compatibility iss...
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
The area that is missing much is about the reporting part. I would rate Idira Identity in general about eight. It has a good set of features compared to other identity security platforms. It's well...
What is your primary use case for CyberArk Identity?
I'm working with on-premises solutions. Back in the time there were no other options. I use multi-factor authentication with Idira Identity. I sell it, I deploy it, so it's something that is really...
 

Also Known As

Duo Security
Idaptive
 

Overview

 

Sample Customers

Information Not Available
MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Find out what your peers are saying about Cisco Duo vs. Idira Identity and other solutions. Updated: August 2026.
911,602 professionals have used our research since 2012.