New Relic and Cisco DNA Center are competitors in the IT performance monitoring and networking management space. New Relic has the upper hand with its application performance monitoring features, while Cisco DNA Center excels in providing robust networking insights and security management.
Features: New Relic offers real-time metrics and traces for identifying application bottlenecks, easy installation, and broad compatibility, making it ideal for seamless integration into various operations. Cisco DNA Center provides centralized management of network health and security, robust insights into networking capabilities, and simplified policy implementation, enhancing automation.
Room for Improvement: New Relic needs to work on data privacy controls and alerting features, and provide more detailed metrics. Cisco DNA Center requires better integration with third-party solutions, improved compatibility with older hardware, and a simplified user experience through easier configuration processes and better error reporting.
Ease of Deployment and Customer Service: New Relic offers flexible deployment options on public and hybrid clouds, facilitating integration into diverse environments. Cisco DNA Center focuses on on-premises and private cloud deployments, providing greater control for larger enterprises. New Relic is praised for its extensive online resources, whilst Cisco benefits from a dedicated technical support team.
Pricing and ROI: New Relic is competitively priced, especially for its advanced monitoring capabilities, though it may seem pricey to some. Its ROI is high due to swift problem identification and resolution. Cisco DNA Center is viewed as expensive, mainly for large enterprises. Its centralized management and extensive features justify the cost for complex network environments, providing significant ROI for organizations reliant on network applications and security.
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
I would rate Cisco support easily at nine out of ten.
The support for Cisco DNA Center is good.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
From my experience, we can easily manage numerous devices.
The solution is designed for large enterprise companies.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
When we communicate problems, they solve them effectively.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
The deployment part is definitely an area for improvement.
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
The most valuable features include AI-driven insights which make troubleshooting much easier.
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Mindshare (%) |
|---|---|
| New Relic | 1.5% |
| Cisco DNA Center | 0.7% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 9 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 79 |
Cisco DNA Center delivers powerful centralized security, automation, and comprehensive analytics for enhanced network management. With an intuitive dashboard and integration with Cisco devices, it reduces errors, boosts efficiency, and ensures seamless wired and wireless network operations.
Organizations leverage Cisco DNA Center for network management and automation, offering increased visibility into traffic flows and efficient device provisioning. It supports real-time data transmission, network segmentation, and integrates with ISE. Features like wireless assurance, centralized management, and AI-driven insights into network health promote an efficient network environment while addressing compliance issues. However, improvements are necessary for better third-party integration, affordability, and more user-friendly documentation.
What are the solution's most important features?In industries like healthcare, finance, and education, Cisco DNA Center's advanced features facilitate the management of complex network infrastructures and aid in achieving compliance efficiently. Its ability to manage LANs and WLANs supports diverse networking environments including greenfield projects and SPN setups.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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