Cisco Crosswork Network Insights vs New Relic comparison

Cisco Crosswork Network Ins...

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Executive Summary

We performed a comparison between Cisco Crosswork Network Insights and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cisco Crosswork Network Insights vs. New Relic Report (Updated: August 2026).

Cisco Crosswork Network Insights vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Cisco Crosswork Network Insights boosts efficiency by reducing manual work and enhancing network performance, offering time-saving benefits.

Sentiment score

6.1

New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.

We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.

Student at Rochester Institute of Technology

I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Project Specialist at FedEx

Cisco Crosswork Network Insights is quite a comprehensive product with very few errors and enhanced network performance.

Hasnain Mawjee

Manager, Project Implementation at ibl-unisys

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

For more quotes and insights, download the New Relic report

senior software at Norton Lifelock

After implementing New Relic, we have decreased staffing requirements while saving time and money.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

Customer Service

Sentiment score

6.8

Cisco Crosswork Network Insights' customer support is praised for responsiveness, effectiveness, quick hardware fixes, and minimal disruption.

Sentiment score

7.3

New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.

They are also very responsive during physical meetings, especially when RCA is required.

Solution Architect at Dhanyaayai enterprise private limited

The customer support is very proactive and responsive compared to other competitors.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Project Specialist at FedEx

It does not require too much analysis; if something is not working, it needs to be replaced, which makes it faster and easier.

Hasnain Mawjee

Manager, Project Implementation at ibl-unisys

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

For more quotes and insights, download the New Relic report

senior software at Norton Lifelock

They are very polite and helped him out.

TusharGoel

Cloud Engineer at TO THE NEW Digital

Scalability Issues

Sentiment score

4.4

Cisco Crosswork Network Insights efficiently manages scalability, supporting complex environments with strong performance and helpful documentation for stability.

Sentiment score

7.6

New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.

Cisco Crosswork Network Insights supports large and complex environments.

Project Specialist at FedEx

In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Solution Architect at Dhanyaayai enterprise private limited

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

For more quotes and insights, download the New Relic report

senior software at Norton Lifelock

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at TO THE NEW Digital

Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

Stability Issues

Sentiment score

8.6

Cisco Crosswork Network Insights is highly stable and dependable, with excellent customer service, leading to strong user satisfaction.

Sentiment score

7.9

New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.

No quotes available

For more quotes and insights, download the Cisco Crosswork Network Insights report

New Relic lags sometimes.

TusharGoel

Cloud Engineer at TO THE NEW Digital

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

Room For Improvement

Users seek improved usability, AI enhancements, better third-party integration, cost efficiency, and more insightful documentation for Cisco Crosswork Network Insights.

Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.

It is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities.

Project Specialist at FedEx

There are aspects of Cisco Crosswork Network Insights that I feel need improvement, such as faster data processing, as it currently takes too much time.

Student at Rochester Institute of Technology

Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Solution Architect at Dhanyaayai enterprise private limited

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Setup Cost

Enterprise users find Cisco Crosswork Network Insights costly but worthwhile for high usage, with pricing starting at $1000.

New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.

My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.

Yogeshwar Patil

Senior system engineer at Honeywell

For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.

Student at Rochester Institute of Technology

The prices are good.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Project Specialist at FedEx

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

For more quotes and insights, download the New Relic report

senior software at Norton Lifelock

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

As we talk about pricing, it is not that much cheaper.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Valuable Features

Cisco Crosswork Network Insights enhances network management with AI-driven insights, real-time analytics, and robust security, improving efficiency and integration.

New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.

Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes.

Project Specialist at FedEx

The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.

Solution Architect at Dhanyaayai enterprise private limited

The real-time insights and analysis features are valuable to me because they alleviate worries about hijackings on routing by providing real-time updates if something unusual occurs on routing paths using machine learning.

For more quotes and insights, download the Cisco Crosswork Network Insights report

Student at Rochester Institute of Technology

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

For more quotes and insights, download the New Relic report

senior software at Norton Lifelock

Categories and Ranking

Cisco Crosswork Network Ins...

Ranking in Network Monitoring Software

35th

Average Rating

8.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.2%. The mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Cisco Crosswork Network Insights	0.2%
Other	98.3%

Network Monitoring Software

Featured Reviews

Automation has transformed endpoint deployment and streamlines multi-vendor network operations

Project Specialist at FedEx

The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.

Read full review

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Top Industries

By visitors reading reviews

Construction Company

39%

Outsourcing Company

16%

Comms Service Provider

13%

Healthcare Company

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?

The purchasing of Cisco Crosswork Network Insights is managed by generating the PR and then the procurement team takes care of the pricing and purchasing, which are directly from Cisco or another m...

What needs improvement with Cisco Crosswork Network Insights?

In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools.

What is your primary use case for Cisco Crosswork Network Insights?

Currently, our infrastructure has very limited use of Cisco Crosswork Network Insights, so we haven't explored much of those technologies, and I'm not getting anything to improve from that perspect...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Cisco Crosswork Network Insights

Download Cisco Crosswork Network Insights product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Cisco Crosswork Network Insights provides advanced network monitoring and insights, enabling efficient network operations and ensuring high performance and reliability for businesses.

Cisco Crosswork Network Insights delivers enhanced visibility into network operations through real-time data analysis and intelligent tools. It facilitates proactive management by identifying potential issues before they impact performance, supporting seamless network operations. By leveraging comprehensive analytics, it offers valuable insights that optimize network efficiency and minimize downtime.

What features make Cisco Crosswork Network Insights valuable?

Real-time Analytics: Delivers instant data insights for proactive monitoring.
Anomaly Detection: Identifies network anomalies to prevent outages.
Scalability: Supports scalable network growth without compromising performance.
Customizable Alerts: Provides tailored notifications for timely action.
Integration Capabilities: Seamlessly integrates with existing infrastructure.

What benefits or ROI can Cisco Crosswork Network Insights offer?

Improved Uptime: Reduces downtime with predictive maintenance.
Cost Efficiency: Decreases operational costs through streamlined processes.
Enhanced Security: Strengthens network security with advanced threat detection.
Resource Optimization: Optimizes resource allocation for better performance.

Cisco Crosswork Network Insights is implemented across industries such as telecommunications, enterprise IT, and service providers. By addressing industry-specific challenges, it enables telecom companies to maintain seamless connectivity and supports enterprise IT in managing complex networks efficiently. Service providers benefit from enhanced service delivery and reliability.

Cisco

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Cisco Crosswork Network Insights vs. New Relic