Cisco Crosswork Network Insights vs New Relic comparison

Cisco Crosswork Network Ins...

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94% willing to recommend

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Executive Summary

We performed a comparison between Cisco Crosswork Network Insights and New Relic based on real PeerSpot user reviews.

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To learn more, read our detailed Network Monitoring Software Report (Updated: March 2026).

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Crosswork Network Ins...

Ranking in Network Monitoring Software

58th

Average Rating

9.0

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.1%. The mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Cisco Crosswork Network Insights	0.1%
Other	98.4%

Network Monitoring Software

Featured Reviews

James Scot

Project Specialist at FedEx

Automation has transformed endpoint deployment and streamlines multi-vendor network operations

The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Cisco Crosswork Network Insights has been very fundamental and robust and helpful in my organization, empowering our team to deploy network devices at customer locations more efficiently than ever, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes."

"Cisco Crosswork Network Insights has impacted my organization positively as it has saved a lot of time, reduced management overhead, and simplified operations through a single pane of glass."

"If someone reports an issue we’ll always go to New Relic first; that’s where it becomes a good product in and of itself."

"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."

"The most valuable feature is the ability to receive in-depth information about applications, as it can detect a lot of important information."

"Before New Relic, dev and ops were separate, and now they’ve come together more and there’s less finger-pointing."

"The overview itself provides us clear visibility of how applications are doing, and provides us our response times, data rates, and Apdex score."

"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

"The solution is quite stable."

"New Relic has positively impacted my organization by helping with our observability goals."

More New Relic pros

Cons

"I have not seen a return on investment yet; we are still working on it."

"Cisco Crosswork Network Insights is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities."

"Integration with Azure websites as well as Azure cloud services."

"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"The price could improve."

"Raw transaction didn’t give us data that we needed."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"The licensing cost is a little high and it should be brought down."

"There is no proper management of roles and divisions; if I develop a dashboard for myself, everyone else has access to it, and you just add someone to the platform and he gets access to all the dashboards."

More New Relic cons

Pricing and Cost Advice

Information not available

"Cost is significant with a lot of extras."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"This is an expensive tool."

"I think the pricing is reasonable."

"This solution required a license and it is better than some other competitors."

"Pricing is better with New Relic APM than Dynatrace."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

46%

Healthcare Company

14%

Financial Services Firm

Energy/Utilities Company

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?

My experience with pricing, setup cost, and licensing is all good.

What needs improvement with Cisco Crosswork Network Insights?

Cisco Crosswork Network Insights is really good, but we just need to get updates.

What is your primary use case for Cisco Crosswork Network Insights?

My main use case for Cisco Crosswork Network Insights involves Cisco products.A specific example of how I use Cisco Crosswork Network Insights includes Cisco UCS blade servers, Cisco UI, and Cisco ...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

AcuVigill Dashboard vs Cisco Crosswork Network Insights

Comparisons

Compared 100% of the time

More Cisco Crosswork Network Insights Competitors

Dynatrace vs New Relic

Compared 8% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 3% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Network Monitoring Software

Download Cisco Crosswork Network Insights product report

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Cisco Crosswork Network Insights provides advanced network monitoring and insights, enabling efficient network operations and ensuring high performance and reliability for businesses.

Cisco Crosswork Network Insights delivers enhanced visibility into network operations through real-time data analysis and intelligent tools. It facilitates proactive management by identifying potential issues before they impact performance, supporting seamless network operations. By leveraging comprehensive analytics, it offers valuable insights that optimize network efficiency and minimize downtime.

What features make Cisco Crosswork Network Insights valuable?

Real-time Analytics: Delivers instant data insights for proactive monitoring.
Anomaly Detection: Identifies network anomalies to prevent outages.
Scalability: Supports scalable network growth without compromising performance.
Customizable Alerts: Provides tailored notifications for timely action.
Integration Capabilities: Seamlessly integrates with existing infrastructure.

What benefits or ROI can Cisco Crosswork Network Insights offer?

Improved Uptime: Reduces downtime with predictive maintenance.
Cost Efficiency: Decreases operational costs through streamlined processes.
Enhanced Security: Strengthens network security with advanced threat detection.
Resource Optimization: Optimizes resource allocation for better performance.

Cisco Crosswork Network Insights is implemented across industries such as telecommunications, enterprise IT, and service providers. By addressing industry-specific challenges, it enables telecom companies to maintain seamless connectivity and supports enterprise IT in managing complex networks efficiently. Service providers benefit from enhanced service delivery and reliability.

Cisco

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

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