No more typing reviews! Try our Samantha, our new voice AI agent.

Cisco Crosswork Network Insights vs ITRS Geneos comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Cisco Crosswork Network Insights boosts efficiency by reducing manual work and enhancing network performance, offering time-saving benefits.
Sentiment score
8.1
ITRS Geneos boosts system stability, reduces downtime, and enhances decision-making with real-time dashboards and proactive alerts.
We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.
Student at Rochester Institute of Technology
I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.
Project Specialist at FedEx
Cisco Crosswork Network Insights is quite a comprehensive product with very few errors and enhanced network performance.
Manager, Project Implementation at ibl-unisys
With respect to post-mortems during incidents, it really helps during root cause analysis.
Senior Enterprise Cloud Architect at Blue Yonder
 

Customer Service

Sentiment score
6.8
Cisco Crosswork Network Insights' customer support is praised for responsiveness, effectiveness, quick hardware fixes, and minimal disruption.
Sentiment score
7.9
ITRS Geneos's customer service is praised for prompt and expert issue resolution, knowledgeable staff, and proactive technical support.
They are also very responsive during physical meetings, especially when RCA is required.
Solution Architect at Dhanyaayai enterprise private limited
It does not require too much analysis; if something is not working, it needs to be replaced, which makes it faster and easier.
Manager, Project Implementation at ibl-unisys
The customer support is very proactive and responsive compared to other competitors.
Project Specialist at FedEx
I would rate 9 out of 10 with respect to ITRS Geneos's support, support metrics, and their support delivery.
Senior Enterprise Cloud Architect at Blue Yonder
 

Scalability Issues

Sentiment score
4.4
Cisco Crosswork Network Insights efficiently manages scalability, supporting complex environments with strong performance and helpful documentation for stability.
Sentiment score
4.8
ITRS Geneos excels in scalability but may require manual efforts and faces challenges with vertical scaling and large estates.
Cisco Crosswork Network Insights supports large and complex environments.
Project Specialist at FedEx
In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.
Solution Architect at Dhanyaayai enterprise private limited
 

Stability Issues

Sentiment score
8.6
Cisco Crosswork Network Insights is highly stable and dependable, with excellent customer service, leading to strong user satisfaction.
Sentiment score
7.9
ITRS Geneos is stable and reliable with resolved issues, ensuring effective performance and resilience even with increasing demands.
The product is really capable of handling large volume data.
Senior Enterprise Cloud Architect at Blue Yonder
 

Room For Improvement

Users seek improved usability, AI enhancements, better third-party integration, cost efficiency, and more insightful documentation for Cisco Crosswork Network Insights.
ITRS Geneos users seek improved features, including visualization, documentation, integration, scalability, mobile access, AI, and enhanced UI.
The reason I did not give a nine or ten for Cisco Crosswork Network Insights is integration and price, as that is what prevents me from giving the maximum points.
Security Engineer at European Public Prosecutor's Office (EPPO)
There are aspects of Cisco Crosswork Network Insights that I feel need improvement, such as faster data processing, as it currently takes too much time.
Student at Rochester Institute of Technology
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.
Solution Architect at Dhanyaayai enterprise private limited
Modern cloud platforms and data cloud platforms require more attention from the product.
Senior Enterprise Cloud Architect at Blue Yonder
 

Setup Cost

Enterprise users find Cisco Crosswork Network Insights costly but worthwhile for high usage, with pricing starting at $1000.
ITRS Geneos pricing is high, but customizable features and negotiations can justify costs, especially in banking.
My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.
Senior system engineer at Honeywell
For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.
Student at Rochester Institute of Technology
The prices are good.
Project Specialist at FedEx
 

Valuable Features

Cisco Crosswork Network Insights enhances network management with AI-driven insights, real-time analytics, and robust security, improving efficiency and integration.
Geneos provides real-time monitoring and adaptability with customizable dashboards, enhancing enterprise efficiency in trading and system management.
There is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs.
Project Specialist at FedEx
The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.
Solution Architect at Dhanyaayai enterprise private limited
It also provides fault, service health, and network health insights, which compares favorably to other monolithic applications in the old version of traditional network operating systems.
Network Architect at neev limited
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems.
Senior Enterprise Cloud Architect at Blue Yonder
 

Categories and Ranking

Cisco Crosswork Network Ins...
Ranking in Network Monitoring Software
35th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
ITRS Geneos
Ranking in Network Monitoring Software
40th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (31st), IT Infrastructure Monitoring (28th)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Cisco Crosswork Network Insights is 0.2%. The mindshare of ITRS Geneos is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Cisco Crosswork Network Insights0.2%
ITRS Geneos0.6%
Other99.2%
Network Monitoring Software
 

Featured Reviews

James  Scot - PeerSpot reviewer
Project Specialist at FedEx
Automation has transformed endpoint deployment and streamlines multi-vendor network operations
The best features that Cisco Crosswork Network Insights offers include a single pane of glass, multi-vendor comparison, and the ability to reduce engineer workload. The single pane of glass and multi-vendor comparison features help my team day-to-day because with the single pane of glass, we are able to manage everything at a single place, hence saving a lot of time, and the administration becomes very easy. Additionally, there is real-time network monitoring and analytics, multi-vendor and multi-domain support, scalable AI-driven insights to make data-driven decisions easy, and a modular application ecosystem with open APIs. Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes. Cisco Crosswork Network Insights has positively impacted my organization by enhancing automation for endpoint deployment, hence saving a lot of time, and network usage statistics delivery to the end user's environment has been quicker.
Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
910,005 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
39%
Outsourcing Company
16%
Comms Service Provider
13%
Healthcare Company
7%
Financial Services Firm
53%
Construction Company
7%
Outsourcing Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Crosswork Network Insights?
The purchasing of Cisco Crosswork Network Insights is managed by generating the PR and then the procurement team takes care of the pricing and purchasing, which are directly from Cisco or another m...
What needs improvement with Cisco Crosswork Network Insights?
In future updates of Cisco Crosswork Network Insights, I would like to see more integrated AI with such tools.
What is your primary use case for Cisco Crosswork Network Insights?
Currently, our infrastructure has very limited use of Cisco Crosswork Network Insights, so we haven't explored much of those technologies, and I'm not getting anything to improve from that perspect...
What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
 

Also Known As

No data available
Geneos
 

Overview

 

Sample Customers

Information Not Available
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about Cisco Crosswork Network Insights vs. ITRS Geneos and other solutions. Updated: August 2026.
910,005 professionals have used our research since 2012.