Workato Reviews

Many users find ROI from Workato challenging to quantify, yet numerous accounts indicate significant productivity improvements and cost savings. Faster cash inflows result from efficient account management, while streamlined processes replace manual tasks. Organizations cite notable ROI through automated platforms, which reduce the need for large teams. Immediate results are noted, with substantial time saved on integrations. Efforts to build callable recipes further enhance cost efficiency, aligning investment with business needs, yielding more than forty percent ROI.

Workato users find pricing reasonable given the platform's customizability, offered through a flat monthly subscription and recipe-based model, though costs increase with added recipes. Enterprise pricing is around $120k-$130k annually, while commercial pricing is approximately $50k. Additional costs apply for machine learning, add-ons, and higher usage. Compared to other iPaaS solutions, Workato's pay-as-you-use approach is value-efficient but considered expensive. Negotiable terms and licensing flexibility accommodate diverse organizational needs.

• "Workato is an expensive solution."
• "Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."
• "On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

Workato is primarily used for integrating multiple systems, automating processes, and enhancing business operations. Common applications include CRM synchronization, order processing, HR onboarding, financial management, and data migrations. Users benefit from Workato's ease of use, pre-built connectors, and real-time data synchronization capabilities, facilitating seamless interactions between platforms like Salesforce, NetSuite, SAP, and Oracle. The platform supports enterprise transformations through integration and process orchestration, driving efficiency and cost-effectiveness.

Workato customer service and technical support are highly regarded. Users praise quick responsiveness, immediate assistance, and professional services, with high ratings, often around eight or nine out of ten. The support includes chat, professional services, and real-time communication, although availability is sometimes limited based on time zones. Customers appreciate the technical team's knowledge and helpfulness but suggest improvements in memory limitations and support hours. Many value direct access to technical experts and transparency in service.

Many found Workato's initial setup simple, often describing it as straightforward and quick. Credentials entry and step creation were easy, supported by comprehensive training materials. Some required assistance from support reps or partners for initial guidance and complex configurations like on-premises systems. While drag-and-drop features and web access simplified the process, establishing secure connections and handling large deployments took more time. Extensive resources from Workato facilitated ease of use and proficiency across different roles.

Workato demonstrates scalability as a cloud service supporting multi-region operations. Users appreciate its capability to accommodate various applications and transactions, while some note issues with high data volumes and sudden transaction spikes. Effective design enables scalability, but challenges arise due to GUI limitations. Licensing options allow adaptation to different organizational needs, and users find it manageable for both medium and large enterprises, with scalability ratings often reaching high scores.

Many users find Workato stable, with zero downtime and good performance, rating stability highly. Built on AWS, it is reliable with load balancing and failover capabilities. Some report minor downtime, particularly under high data loads or with specific components like the open agent. Occasional connector failures occur, but stability is generally robust, requiring minimal maintenance. Users appreciate its stability compared to other tools, though challenges with large CSV processing exist.