Catchpoint and ServiceNow Cloud Observability are both robust tools in the cloud observability space. ServiceNow Cloud Observability offers superior features that justify its pricing based on user feedback.
Features: Users highlight Catchpoint's real-time synthetic monitoring, advanced diagnostic tools, and effective monitoring capabilities. ServiceNow Cloud Observability is praised for its comprehensive infrastructure monitoring, extensive integrations, and broader feature set.
Room for Improvement: Catchpoint users suggest enhancing its user documentation, expanding its alerting capabilities, and addressing more technical areas of improvement. ServiceNow Cloud Observability users note its complexity, recommend more intuitive onboarding and improved user accessibility.
Ease of Deployment and Customer Service: Catchpoint has a straightforward deployment process and responsive support team. ServiceNow Cloud Observability offers extensive deployment options but has a steeper learning curve and slower customer service response times.
Pricing and ROI: Users find Catchpoint's pricing competitive with a strong ROI. ServiceNow Cloud Observability is seen as expensive but worth the investment due to its extensive features, which drive substantial long-term value.
| Product | Market Share (%) |
|---|---|
| ServiceNow Cloud Observability | 0.6% |
| Catchpoint | 0.7% |
| Other | 98.7% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 8 |
Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.
Learn more at: https://www.catchpoint.com/
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
