CA Unified Communications Monitor vs Catchpoint comparison

CA Unified Communications M...

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Executive SummaryUpdated on Oct 10, 2024

CA Unified Communications Monitor and Catchpoint compete in network performance monitoring. Catchpoint holds an edge with its robust features that justify the cost as a more comprehensive solution.

Features: CA Unified Communications Monitor provides specialized tools for unified communications with real-time data collection and visual diagnostics. Catchpoint includes a wider array of monitoring features, extending beyond unified communications to cover various network components with detailed performance metrics. Its versatility is suitable for diverse IT environments.

Room for Improvement: CA Unified Communications Monitor could improve by expanding features beyond unified communications, enhancing digital interaction support, and offering more flexible deployment options. Catchpoint might improve with more personalized support options, reducing initial setup complexity, and offering pricing models suitable for smaller budgets.

Ease of Deployment and Customer Service: CA Unified Communications Monitor utilizes a traditional deployment model supported by a strong customer service network, facilitating smooth integration for unified communications systems. Catchpoint offers flexible cloud-based deployment, making installation and scaling easier, although its support primarily relies on digital interactions.

Pricing and ROI: CA Unified Communications Monitor is more affordable initially, appealing to budget-conscious organizations with a focus on unified communications ROI. Catchpoint, despite higher initial costs, offers significant returns due to its comprehensive features and applicability in broader network performance monitoring scenarios.

To learn more, read our detailed CA Unified Communications Monitor vs. Catchpoint Report (Updated: July 2025).

CA Unified Communications Monitor vs. Catchpoint

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in Network Monitoring Software

103rd

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (6th), IT Infrastructure Monitoring (68th)

Catchpoint

Ranking in Network Monitoring Software

58th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (37th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (10th)

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.2%, up from 0.1% compared to the previous year. The mindshare of Catchpoint is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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AnmolRai

Technical Consultant Project Lead at Capgemini

Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights

As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Good end-to-end monitoring"

"We use the solution to meet the needs of the customer."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"Catchpoint provides a great amount of information."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

"Catchpoint's customer service and support are valuable."

"The solution offers three different ways of slicing data to look for abnormalities."

"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

More Catchpoint pros

Cons

"All the features and functions of the solution can be improved."

"The solution should have automatic baseline detection."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"The old user version was better, it was more user-friendly."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

"Catchpoint can be improved by focusing solely on network monitoring."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

More Catchpoint cons

Pricing and Cost Advice

Information not available

"The solution's pricing varies based on services and licensing models."

"In terms of licensing fees, I believe they were slightly higher."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing is comparable to the last tool we were using."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

24%

Educational Organization

13%

Retailer

11%

Computer Software Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

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What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

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What needs improvement with Catchpoint?

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Product Reports

CA Unified Communications Monitor vs. ScienceLogic

Download CA Unified Communications Monitor product report

CA Unified Communications Monitor report

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Also Known As

CA UC Monitor

No data available

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Sample Customers

BBVA Compass

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CA Unified Communications Monitor vs. Catchpoint