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CA Process Automation vs WorkflowGen comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
WorkflowGen
Ranking in Process Automation
41st
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
3
Ranking in other categories
Business Process Design (27th), Business Process Management (BPM) (39th), Rapid Application Development Software (31st), Low-Code Development Platforms (35th)
 

Mindshare comparison

As of July 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of WorkflowGen is 1.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
CA Process Automation1.0%
WorkflowGen1.3%
Other97.7%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
CO
SAP Solution Lead at Johnson & Johnson
Good for automatically triggering workflows, but needs to be more customizable
We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"If you’re planning or looking for an application able to create process automation, stop looking."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"CA Process Automation manager is a very powerful production tool."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"It is easy to debug and troubleshoot."
"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."
"Took few hours to build workflows with ready-to-use templates, so we had improved productivity."
"It’s easier, more controlled and automatized checks of the budget through this system."
 

Cons

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Make some of the features more open source that way developers can have more flexibility."
"I'd like to see additional form functionality and having Python as an available common script language."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"This solution needs to be more customizable."
"The reports for users. The reports with more details; we have to generate them by the database."
"Yes, for email notification but it could also be with company network."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
18%
Manufacturing Company
16%
Financial Services Firm
16%
Performing Arts
8%
Comms Service Provider
16%
Construction Company
13%
Manufacturing Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
No data available
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.
Find out what your peers are saying about CA Process Automation vs. WorkflowGen and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.