BMC TrueSight vs SolarWinds Server and Application Monitor comparison

BMC Helix and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. BMC Helix is ranked #28 with an average rating of 9.0, while SolarWinds is ranked #20 with an average rating of 7.6. BMC Helix holds a 1.0% mindshare in APM, compared to SolarWinds’s 1.2% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,620 Views
1,810 Comparison Views

86% willing to recommend

SolarWinds Server and Appli...

Read 44 SolarWinds Server and Application Monitor reviews

4,008 Views
2,605 Comparison Views

89% willing to recommend

BMC TrueSight

SolarWinds Server and Appli...

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Executive SummaryUpdated on Dec 7, 2025

BMC TrueSight and SolarWinds SAM compete in the infrastructure and application monitoring category. BMC TrueSight holds the upper hand with its comprehensive integration capabilities and holistic views.

Features: BMC TrueSight provides comprehensive infrastructure and application health monitoring, offering a holistic view and broad integration with various technologies, including advanced event management for centralized alert handling. SolarWinds SAM distinguishes itself with ease of installation and immediate insights into server and application performance, focusing on user-friendly monitoring of services and applications.

Room for Improvement: BMC TrueSight could enhance its deployment processes, cloud monitoring capabilities, and intuitive reporting tools, as its complex architecture requires significant resources for management. SolarWinds should improve the integration of its modules and enhance scalability and dashboard flexibility to offer a seamless experience.

Ease of Deployment and Customer Service: TrueSight's deployment is complex, requiring significant resources and customization, while SolarWinds offers a more straightforward deployment. TrueSight's technical support is generally responsive but variable, and SolarWinds can improve its support response times and resource handling to better assist users.

Pricing and ROI: TrueSight's pricing is relatively high due to its extensive features and integrations, necessitating careful planning to manage licensing costs. SolarWinds offers competitive pricing for mid-sized organizations, making it more accessible. Both solutions provide substantial ROI through operational efficiencies, but SolarWinds is noted for better accessibility due to its pricing structure.

To learn more, read our detailed BMC TrueSight vs. SolarWinds Server and Application Monitor Report (Updated: December 2025).

Buyer's Guide

BMC TrueSight vs. SolarWinds Server and Application Monitor

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

28th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (8th), IT Infrastructure Monitoring (31st), Cloud Monitoring Software (25th), AIOps (5th)

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

20th

Average Rating

8.0

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

Server Monitoring (9th), Active Directory Management (8th)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 1.0%, up from 0.8% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.2%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
SolarWinds Server and Application Monitor	1.2%
BMC TrueSight	1.0%
Other	97.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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NikhilKalwint

Technical Specialist at ServiceIO

Monitoring over a thousand systems has improved decision making and operational visibility

From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."

"I use the solution to monitor servers, databases, Windows, Linux, and web services."

"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."

"BMC TrueSight Operations Management is easily scalable."

"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."

"I believe that the ease of use and UI is great"

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

More BMC TrueSight pros

"The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor."

"The most beneficial aspect of SolarWinds Server and Application Monitor is its ability to monitor at the application level."

"The graphical interfaces, GUI customizations, and alert configurations are impressive."

"I have found the visibility into server health with SolarWinds Server and Application Monitor very beneficial, which we use on a daily basis."

"The most valuable feature of the solution is its interface, which is used for monitoring."

"I'd rate technical support at eight out of ten. They are helpful and fast."

"There are many valuable features, including the network configuration manager, and the network performance manager."

"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."

More SolarWinds Server and Application Monitor pros

Cons

"Deployment requires lots of resources (servers). It has too many consoles."

"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."

"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."

"The solution's support service could be better."

"BMC's online documentation is often incorrect or incomplete."

"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."

"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."

More BMC TrueSight cons

"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."

"The technical support team's response time could be improved."

"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."

"For each poller, SolarWinds Server and Application Monitor can only monitor up to ten thousand components, which restricts scalability."

"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."

"Support for the IBM Mainframe is needed."

"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."

"SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform but it still needs to be maintained by us."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"The tool is moderately expensive."

"They have changed the licensing fees."

"It is a relatively inexpensive solution."

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"The cost depends on the usage."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"Pricing is very high."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

More BMC TrueSight pricing and cost advice

"We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."

"I would rate the pricing for this solution a three out of five."

"The product is expensive."

"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."

"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each."

"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."

"The solution is overpriced in terms of application management."

"Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support."

More SolarWinds Server and Application Monitor pricing and cost advice

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879,853 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

10%

Outsourcing Company

Retailer

Educational Organization

10%

Financial Services Firm

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	21

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

BMC TrueSight licensing costs are on the more expensive side.

See all answers

What needs improvement with BMC TrueSight Operations Management?

There are some complexities with deployment that could be improved in BMC TrueSight.

See all answers

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...

See all answers

Comparisons

Dynatrace vs BMC TrueSight

Compared 9% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 5% of the time

Zabbix vs BMC TrueSight

Compared 4% of the time

Centreon vs BMC TrueSight

Compared 4% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 4% of the time

More BMC TrueSight Competitors

Dynatrace vs SolarWinds Server and Application Monitor

Compared 12% of the time

Azure Monitor vs SolarWinds Server and Application Monitor

Compared 11% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 7% of the time

Icinga vs SolarWinds Server and Application Monitor

Compared 5% of the time

Zabbix vs SolarWinds Server and Application Monitor

Compared 4% of the time

More SolarWinds Server and Application Monitor Competitors

Product Reports

Buyer's Guide

BMC TrueSight

January 2026

Download BMC TrueSight product report

Buyer's Guide

SolarWinds Server and Application Monitor

December 2025

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Also Known As

ProactiveNet, TrueSight Operations Management

SolarWinds SAM

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Andr. L. Riis AS, NetSuite

Buyer's Guide

BMC TrueSight vs. SolarWinds Server and Application Monitor

December 2025

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