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BMC TrueSight Server Automation vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
BMC TrueSight Server Automation offers great ROI but requires timely enhancements and patching can affect efficiency detrimentally.
Sentiment score
6.8
Microsoft Intune enhances efficiency and security, reducing costs and manpower by automating management, providing significant ROI and satisfaction.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
9.0
BMC TrueSight Server Automation support is praised for quick responses, expert help, and effective multi-level problem-solving channels.
Sentiment score
6.2
Microsoft Intune support is praised for quick responses and expertise, though standard support can vary in quality and speed.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
 

Scalability Issues

Sentiment score
7.1
BMC TrueSight Server Automation is scalable, efficient for large enterprises, but challenging for smaller setups without robust systems.
Sentiment score
8.2
Microsoft Intune offers exceptional scalability, effectively managing numerous devices for businesses of all sizes without performance issues.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Stability Issues

Sentiment score
6.6
BMC TrueSight Server Automation offers reliable stability with minor issues, mainly affecting Windows agents and performance during large updates.
Sentiment score
7.5
Microsoft Intune is reliable with minimal downtime; occasional bugs exist but don't affect overall performance, earning positive stability ratings.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
 

Room For Improvement

BMC TrueSight Server Automation needs interface enhancement, simplified setup, and better integration for improved performance, security, and user-friendliness.
Microsoft Intune needs improved reporting, support for macOS and non-Microsoft platforms, better UI, and advanced automation features.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
 

Setup Cost

BMC TrueSight Server Automation is costly but valued for support and versatility; costs vary with server quantity and discounts.
Microsoft Intune is competitively priced, especially in bundles, offering cost-effective device management for enterprises through flexible licensing.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
 

Valuable Features

BMC TrueSight Server Automation offers versatile deployment, OS flexibility, integrated compliance tools, and efficient multi-server management and scheduling capabilities.
Microsoft Intune offers efficient device management, enhanced security, and streamlined IT tasks through its user-friendly, cloud-based platform.
The overall role of BMC TrueSight Server Automation in managing configuration drift brings return on investment through its automation, which helps save me the time and effort of my operations team.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
 

Categories and Ranking

BMC TrueSight Server Automa...
Ranking in Configuration Management
12th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Intune
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
278
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

As of July 2025, in the Configuration Management category, the mindshare of BMC TrueSight Server Automation is 2.9%, up from 3.0% compared to the previous year. The mindshare of Microsoft Intune is 10.2%, up from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
 

Featured Reviews

SumitSrivastava1 - PeerSpot reviewer
Patches can be deployed easily with a single click, making deployment straightforward
More use cases can be automated. The user interface of BMC TrueSight Server Automation could benefit from enhancements, as it currently lacks refinement. However, the stability of the platform is commendable. While there are occasional fluctuations, overall, it maintains a high level of stability. In terms of automation capabilities, it performs satisfactorily. Additionally, it handles gateway activities smoothly, demonstrating its capability.
AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
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Top Industries

By visitors reading reviews
Financial Services Firm
38%
Computer Software Company
9%
Government
6%
Manufacturing Company
5%
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Server Automation?
The product's valuable feature is its ability to conduct patching for multiple servers simultaneously.
What needs improvement with BMC TrueSight Server Automation?
More use cases can be automated. The user interface of BMC TrueSight Server Automation could benefit from enhancements, as it currently lacks refinement. However, the stability of the platform is c...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Mitchells and Buzzers, Callaway
Find out what your peers are saying about BMC TrueSight Server Automation vs. Microsoft Intune and other solutions. Updated: June 2025.
861,170 professionals have used our research since 2012.