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BMC TrueSight Operations Management vs SolarWinds AppOptics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
22nd
Ranking in IT Infrastructure Monitoring
27th
Ranking in Cloud Monitoring Software
19th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), AIOps (11th)
SolarWinds AppOptics
Ranking in Application Performance Monitoring (APM) and Observability
58th
Ranking in IT Infrastructure Monitoring
57th
Ranking in Cloud Monitoring Software
43rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 0.9% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
John Yuko - PeerSpot reviewer
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The solution has a very good business event manager tool."
"It is very helpful to be able to apply rule-based routing to alerts."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"I like the event management part."
"I have found the most valuable feature is application performance management."
"The sum solution, NTA, and DPA."
"The product has a great dashboard."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"The reporting of the solution is very good."
"Technical support is always live and they're supportive."
 

Cons

"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"BMC's online documentation is often incorrect or incomplete."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"AppOptics would benefit from having a much more centralized view."
"The integration with Unix services should be a bit more straightforward."
"The solution should be more user-friendly."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"I would like to see more integration with other tools that are available on the market."
 

Pricing and Cost Advice

"Other products are more expensive than BMC TrueSight."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"The solution is based on endpoints and knowledge models which can be costly."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The tool is moderately expensive."
"It is a relatively inexpensive solution."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"I believe the current licensing cost is reasonable."
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
"Since it's a negotiable rate, I would rate the pricing as a five out of five."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
6%
Government
5%
Educational Organization
38%
Financial Services Firm
11%
Government
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
AppOptics, SolarWinds TraceView, Librato
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
TraxoCovea Insurance BTE TechnologyDatarista
Find out what your peers are saying about BMC TrueSight Operations Management vs. SolarWinds AppOptics and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.