BMC TrueSight Operations Management and ServiceNow Cloud Observability are both comprehensive tools competing in IT operations and cloud observability. ServiceNow appears to offer a superior overall experience based on its real-time capabilities and integration flexibility.
What features are offered by BMC TrueSight Operations Management in comparison to ServiceNow Cloud Observability?BMC TrueSight Operations Management offers predictive capabilities, in-depth analytics, and automated workflows. ServiceNow Cloud Observability provides real-time monitoring, extensive integration options, and scalability.
What areas of improvement can be found in BMC TrueSight Operations Management in comparison to ServiceNow Cloud Observability?BMC TrueSight Operations Management could improve its integration with third-party tools and streamline the initial setup process. ServiceNow Cloud Observability needs better customization options and a more intuitive reporting system.
How is the ease of deployment and customer service of BMC TrueSight Operations Management in comparison to ServiceNow Cloud Observability?BMC TrueSight Operations Management's deployment is often complex and time-consuming, though their customer service is responsive. ServiceNow Cloud Observability has a smoother deployment process and efficient customer service.
What setup costs and ROI can be seen with BMC TrueSight Operations Management in comparison to ServiceNow Cloud Observability?BMC TrueSight Operations Management is considered costly but delivers good ROI through its powerful analytics. ServiceNow Cloud Observability also has a high setup cost but is seen as worth the investment due to its extensive capabilities and efficiency in reducing operational downtime.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
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