We performed a comparison between BMC TrueSight Operations Management and Micro Focus Real User Monitor based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"It does everything we wanted it to do."
"The most valuable feature is application monitoring."
"The simplicity of the dashboard is very good."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"Working with the solution is very easy. It's user-friendly."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The monitoring so far has been good and we are happy with it."
"It is a stable solution."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"BMC TrueSight Operations Management is easily scalable."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The solution has a very good business event manager tool."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"It is very difficult to award the service level cycles at an endpoint level."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The solution is quite expensive."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"It would be nice if there were pre-made dashboards."
"The pricing could be better."
"It would be better if the initial setup and deployment were more straightforward."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The UI for the end users could be improved and more flexible than it is now."
"The solution is overly complex."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"This technology is considered to be older."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Some issues with login errors."
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BMC TrueSight Operations Management is ranked 9th in Application Performance Management (APM) with 9 reviews while Micro Focus Real User Monitor is ranked 46th in Application Performance Management (APM) with 3 reviews. BMC TrueSight Operations Management is rated 8.6, while Micro Focus Real User Monitor is rated 7.0. The top reviewer of BMC TrueSight Operations Management writes "Intelligent and proactive monitoring solution that's reliable and easy to scale". On the other hand, the top reviewer of Micro Focus Real User Monitor writes "Reasonably priced, good reporting, and is reliable but they should use code injection". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Splunk, ServiceNow IT Operations Management and Cisco Intersight, whereas Micro Focus Real User Monitor is most compared with AppDynamics, Google Stackdriver, Dynatrace, VMware Tanzu Observability by Wavefront and Datadog. See our BMC TrueSight Operations Management vs. Micro Focus Real User Monitor report.
See our list of best Application Performance Management (APM) vendors.
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