BMC Track-It! vs Ivanti Autonomous Endpoint Management comparison

BMC Helix and Ivanti are both solutions in the IT Asset Management category. BMC Helix is ranked #17, while Ivanti is ranked #8 with an average rating of 8.0. Additionally, 66% of BMC Helix users are willing to recommend the solution, compared to 97% of Ivanti users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 4, 2026

BMC Track-It! and Ivanti Autonomous Endpoint Management compete in IT asset management. Ivanti holds an advantage due to its comprehensive features, making it a stronger contender than Track-It! despite the latter’s favorable pricing and support.

Features: Track-It! excels in help desk management and basic asset tracking, serving small to mid-sized businesses needing essential management tools. Ivanti offers advanced endpoint management, automation, and security features appealing to larger enterprises. Its key difference lies in its comprehensive device management capabilities.

Room for Improvement: Track-It! could enhance its offering by integrating more advanced automation and security features. Improving scalability and cloud-based options might also broaden its appeal. Ivanti could benefit from simplifying its deployment procedures to ease adoption and offering more competitive pricing options for smaller enterprises. Enhancing user interface simplicity might increase usability for all users.

Ease of Deployment and Customer Service: Track-It! provides a straightforward deployment with on-premises solutions, efficient for limited IT resources. Its customer support is well-regarded. Ivanti, with more complex cloud solutions, offsets complexity with robust support, offering extensive deployment options and resources. It showcases adaptability in large-scale deployments, while Track-It!’s simplicity attracts smaller setups.

Pricing and ROI: Track-It! attracts budget-conscious organizations with its lower entry cost. Ivanti justifies its higher pricing with significant ROI through extensive features and long-term operational efficiencies. The main distinction lies in initial cost versus feature depth, with Ivanti offering more substantial long-term benefits for those willing to invest upfront.

To learn more, read our detailed IT Asset Management Report (Updated: August 2026).

Buyer's Guide

IT Asset Management

August 2026

Download the complete report

Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Read full review

reviewer2882148

Director at a tech vendor with 501-1,000 employees

Automated onboarding has saved hundreds of hours and now standardizes device security globally

In terms of how Ivanti Neurons for UEM can be improved, I think there's potential for automation of some repetitive tasks. The device provisioning process has already become very close to zero-touch, but the patch deployment is still scheduled and policy-driven. As a result, I believe we can reduce endpoint administration further. I also think the number of integrations and the scalability of the tool can be improved, along with customer service, as we've encountered some issues in certain countries. Regarding the needed improvements, particularly concerning integrations or customer service challenges, we have had problems with integration with some third-party tools requiring additional configuration and testing. Occasionally, we also experienced delays between systems, particularly with user group changes and device compliance updates. The accuracy and reliability of output from Ivanti's AI can be improved. We notice that the AI-driven insights are useful, but there are anomalies and some false positives. Since we are still in a validation period, I cannot provide a definitive mark, but I believe that accuracy should be enhanced, especially for more complex and environment-specific issues where human intervention is still needed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If we want to read a scanned PDF, we use IQ Bot. Using the cognitive detail of IQ Bot and some machine learning abilities, we can train the IQ Bot to process all scanned PDF documents and give the results in an Excel file. This is a very good feature introduced by Automation Anywhere. IQ Bot is doing well."

"Working with the Automation Anywhere application is very easy in our environment."

"The deployment was good."

"I found the new feature of integrating Python and HTML the most valuable."

"The vision and the journey Automation Anywhere is on is phenomenal."

"From my perspective, the most valuable features in Automation Anywhere are the ability to connect to different systems of records."

"In terms of approximate time savings, traditionally processing an invoice took twenty minutes, but with all of this—not just Document Automation, but with all the other features—we are able to cut it down to less than five minutes, achieving almost a seventy-five to eighty percent efficiency gain."

"I would rate Automation Anywhere a nine out of ten."

More Automation Anywhere pros

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"The initial setup is pretty easy."

"Track-It! has many features that help make us more efficient and cost effective as a department."

"We can manually capture the assets available within the location."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

More BMC Track-It! pros

"Both in terms of features and operations, this is a good solution."

"We can set a maintenance window and push the patch."

"I experience every day how the unified platform has really optimized IT and security operations processes since patch management automatically patches the vulnerabilities."

"A positive impact of using Ivanti Autonomous Endpoint Management on my organization is the ability to perform mass updates in the environment, as today we are able to update hundreds of thousands of computers at once."

"The products are quite good when they are operational."

"The most valuable feature is that everything is in one place, which makes it easy to manage."

"The remote device management feature has helped our remote work strategy because manual intervention is not needed, allowing us to have real-time insights, policy enforcement, and strong security with patch management."

"We use the solution for security patching of Windows devices."

More Ivanti Autonomous Endpoint Management pros

Cons

"It does not easily integrate with customized solutions."

"We would like it to be more user-friendly."

"Investment effect is almost none, unfortunately."

"More structured and unstructured data collection will be a challenge. While we have the IQ Bot tool, the success rate at the beginning will be lower. It will be around 20 to 30 percent at the start because you need to train the bot at regular intervals. Of course, this depends on the data. This area could use be improvement."

"I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot."

"The version that we are using has been difficult for us to code."

"The quality and response time of the support, even on Sev-1 tickets, is not satisfactory."

"My experience with pricing, setup cost, and licensing has been mixed."

More Automation Anywhere cons

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The area where we would like to see improvement is in the asset management module."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

"Their self-service is not user friendly."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The solution is cumbersome to use."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"Regarding how Ivanti Neurons for UEM can be improved, the dashboard can be quite complex for first-time users and even small-scale organizations."

"Customer support is really poor."

"The price being quite high and the limited container storage are areas that have room for improvement."

"The reports have to show the compliance level of the patching, which Ivanti does not provide."

"The ticket resolution workflow requires duplicate documentation, which does not add value and increases the time required to process tickets."

"The product's support and configuration need to improve. It needs to be more scalable."

"From my perspective of having just moved away from the product, I would probably give it a six."

"UI needs an upgrade, feels very outdated."

More Ivanti Autonomous Endpoint Management cons

Pricing and Cost Advice

"When you compare the cost of Automation Anywhere with UiPath and Blue Prism, those others are much less. Licensing-wise, UiPath wins the deal."

"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"

"The initial setup and licensing fees are high, and although it saves costs in the long run, reaching the break-even point can take at least six months."

"Their overall pricing falls in the middle of the market. Cost-wise, Automation Anywhere is quite expensive because of their analytics, IQ Bots, and MetaBots. For a standalone machine, the pricing is okay. When adding in the licensing for IQ Bots (or MetaBots), it can become quite costly."

"Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable."

"AA comes at a more affordable price than the other tools."

"The licensing fees are approximately $10,000 USD for between five and ten users."

"The price for Automation Anywhere is reasonable."

More Automation Anywhere pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

"The price of MobileIron UEM is very good."

"For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD."

"The solution is expensive compared to other products."

"My impression is that MobileIron is very expensive."

"The solution is affordable."

"While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface."

"The license can get expensive if you have a lot of nodes."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

11%

Construction Company

11%

Outsourcing Company

10%

No data available

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	10
Large Enterprise	24

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Ivanti Neurons for UEM?

My experience with pricing, setup cost, and licensing involves knowing that when deploying the project, we provide a ...

See all answers

What needs improvement with Ivanti Neurons for UEM?

In terms of improvements for Ivanti Neurons for UEM, the only challenge I face with EPM Endpoint Manager is in scanni...

See all answers

What is your primary use case for Ivanti Neurons for UEM?

Ivanti Neurons for UEM serves as our main solution for utilizing EPM for Endpoint Manager to manage endpoints, obtain...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 9% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs BMC Track-It!

Compared 15% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 13% of the time

Lansweeper vs BMC Track-It!

Compared 9% of the time

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 8% of the time

USU Valuemation vs BMC Track-It!

Compared 7% of the time

More BMC Track-It! Competitors

Microsoft Intune vs Ivanti Autonomous Endpoint Management

Compared 7% of the time

ProcessUnity vs Ivanti Autonomous Endpoint Management

Compared 4% of the time

BlackBerry Enterprise Mobility Suite vs Ivanti Autonomous Endpoint Management

Compared 4% of the time

Microsoft Windows Server Update Services vs Ivanti Autonomous Endpoint Management

Compared 3% of the time

Tenable Security Center vs Ivanti Autonomous Endpoint Management

Compared 3% of the time

More Ivanti Autonomous Endpoint Management Competitors

Product Reports

Buyer's Guide

Automation Anywhere

August 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

August 2026

Download BMC Track-It! product report

Buyer's Guide

Ivanti Autonomous Endpoint Management

August 2026

Ivanti Autonomous Endpoint Management report

Download Ivanti Autonomous Endpoint Management product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

BMC Numara Track-It!, Numara Track-It!, Numara

Ivanti Neurons for Patch Management,Ivanti Neurons for RBVM,Ivanti Neurons for VULN KB,Ivanti Mobile Threat Defense,Ivanti Neurons for Spend Intelligence, Ivanti Neurons Patch for Intune, Ivanti Neurons for EASM

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Ivanti

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

Ivanti Autonomous Endpoint Management leverages AI-powered automation for comprehensive endpoint control. It offers centralized management, real-time visibility, efficient patch deployment, and supports diverse operating systems.

Ivanti Autonomous Endpoint Management integrates AI-driven automation, providing a unified dashboard for streamlined IT operations. Its features include efficient patch management and real-time device monitoring, enhancing IT security and compliance. While comprehensive, improvements in dashboard simplicity, third-party integration, and AI feature clarity are desired. It serves multiple operating systems for seamless operation across various devices, and while effective, enhancements in UI navigation and reporting are suggested. Companies find it vital for centralized device management, compliance enforcement, and automated IT task handling.

What are the most important features?

AI-powered Automation: Reduces manual work through intelligent automation.
Centralized Management: Unified control of devices from a single interface.
Real-time Visibility: Instant access to device status and operations.
Efficient Patch Management: Prioritizes and automates patch deployments.
Neurons Bots: Automates complex IT processes, enhancing efficiency.

What benefits or ROI should users look for?

Time Savings: Automation reduces manual task duration significantly.
Improved Compliance: Ensures security protocol adherence with ease.
Streamlined Operations: Centralized management simplifies IT workflows.
Enhanced Security: Effective patch management reduces vulnerability risks.
Device Health Monitoring: Supports continuous oversight of device status.

In industries like finance, education, and healthcare, Ivanti Autonomous Endpoint Management is deployed for managing diverse device environments. It's used for securing sensitive data, ensuring compliance in regulated industries, and optimizing IT service desk operations. Its capabilities aid in provisioning devices and maintaining an up-to-date inventory, crucial for sectors with stringent security requirements.

Ivanti

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Florida Hospital, Mitchell International

Frontier Airlines

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: August 2026.

DOWNLOAD NOW

909,725 professionals have used our research since 2012.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.