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BMC Remedy vs Symantec Asset Management Suite comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
5th
Ranking in License Management
1st
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
Symantec Asset Management S...
Ranking in IT Asset Management
27th
Ranking in License Management
14th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.2%, down from 7.4% compared to the previous year. The mindshare of Symantec Asset Management Suite is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

ArbenKlaiqi - PeerSpot reviewer
Impact modeling boosts service mapping efficiency with great technical support
The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
NR
Plenty of features, stable, and scalable
The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The solution is extremely user-friendly."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"It's a scalable product."
"It has a good peer sharing module."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
 

Cons

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The solution is very expensive."
"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"The tool is very old."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"The upgrade process could be better. It would be a good improvement."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
 

Pricing and Cost Advice

"The pricing is on the expensive side."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"The tool is expensive."
"BMC should decrease the pricing further."
"BMC Remedy is worth its price."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"I find the pricing to be reasonable."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The price of the solution was reasonable a couple of years ago but now it is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Educational Organization
13%
Financial Services Firm
12%
Government
11%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
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Comparisons

No data available
 

Also Known As

Remedy Asset Management
Symantec Altiris Asset Management Suite
 

Overview

 

Sample Customers

Scripps Networks
Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management. Updated: January 2025.
860,825 professionals have used our research since 2012.