We performed a comparison between BMC Remedy and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution offers some very good features."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It has a good peer sharing module."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It includes features for automation, such as smart reporting capabilities."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The UI is quite outdated."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There are issues from a product functionality perspective."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
More Symantec Asset Management Suite Pricing and Cost Advice →
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while Symantec Asset Management Suite is ranked 26th in IT Asset Management. BMC Remedy is rated 8.2, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas Symantec Asset Management Suite is most compared with .
See our list of best IT Asset Management vendors and best License Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
