Qualys VMDR and BMC Remedy compete in the software market focusing on security and IT service management. Qualys VMDR appears to have an edge due to its flexible cloud integrations and user-friendly interface compared to BMC Remedy's complex on-premises approach.
Features: Qualys VMDR emphasizes continuous monitoring, vulnerability management, and cloud-based solutions. It integrates well with different environments owing to its scalability and flexible integrations. BMC Remedy, on the other hand, is noted for its extensive service management features including asset management, integration capabilities, and service level management, making it suitable for complex IT scenarios.
Room for Improvement: Users suggest Qualys VMDR could improve its report customization, reduce false positives, and enhance third-party integration, particularly with solutions like ServiceNow. BMC Remedy faces user feedback regarding its complexity, outdated UI, and costly licensing model, which calls for more intuitive dashboards and flexible pricing structures.
Ease of Deployment and Customer Service: Qualys VMDR offers versatile deployment options across public and private cloud environments, providing organizations flexibility in choosing their desired infrastructure. Customer service experiences vary, with some users noting room for improvement. BMC Remedy mainly operates on-premises, which might limit deployment options. It maintains consistent support, but responsiveness could also use enhancement based on user input.
Pricing and ROI: Both Qualys VMDR and BMC Remedy come at a higher cost, with users recognizing the expense for Qualys's advanced features and noting a substantial ROI due to its effective vulnerability management. Similarly, BMC Remedy's pricing is deemed high, particularly suited for larger enterprises where investment is seen as justified. However, both solutions require better pricing strategies to appeal to smaller businesses.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
We saw a return on investment through significant savings in time, money, and resources.
We usually get on calls with tech support, and they are very helpful.
The technical support provided by Qualys is pretty good.
The response time takes a while.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
If AI features were integrated, it could enhance the capabilities significantly.
It does not automate patching unless the patch management module is purchased separately.
There were some issues later with Qualys VMDR regarding security, specifically with numerous false positive reports.
The price is reasonable.
I have a notion that Qualys might be more expensive than Rapid7.
I would rate the pricing between seven to eight out of ten.
Qualys offers better pricing and is feature-packed compared to other tools.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
Qualys VMDR provides a real-time response and reporting feature, which is excellent.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
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