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Qualys VMDR and BMC Remedy [EOL] compete in the IT management software category. Qualys VMDR appears to have the upper hand due to its advanced automated capabilities, thorough vulnerability management, and policy compliance features.
Features: Qualys VMDR is known for its automatic detection capabilities, cloud-based solution, and continuous monitoring. BMC Remedy [EOL] offers asset management, detailed reporting dashboards, and customization options.
Room for Improvement: Qualys VMDR could enhance its reporting, asset tagging, and integration, and improve technical support. BMC Remedy [EOL] could benefit from better integration, more intuitive user interfaces, and tackling data duplication issues.
Ease of Deployment and Customer Service: Qualys VMDR is flexible in deployment across cloud and on-premises with varied customer service experiences. BMC Remedy [EOL] is mostly on-premises with generally satisfactory customer service, although some find support script-based.
Pricing and ROI: Qualys VMDR is seen as expensive but justified by its robust features and positive ROI for mid to large businesses. BMC Remedy [EOL] is also costly, offering good ROI for large enterprises with its comprehensive asset management and service capabilities.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
We saw a return on investment through significant savings in time, money, and resources.
More challenges are faced in engaging our support team to call or ask for different features required to integrate or if something is not working.
We usually get on calls with tech support, and they are very helpful.
The technical support provided by Qualys is pretty good.
When reaching out via email, they reply quickly.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
Qualys VMDR's scalability is good, and the customer support is good.
BMC Remedy is a very good product regarding stability.
Qualys VMDR is stable.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
The room for improvement related to BMC Remedy is that if some kind of automation is possible in it.
One area where Qualys VMDR can be improved is the missing feature for deploying agents for over 1,000 assets, as we need to do it manually.
If AI features were integrated, it could enhance the capabilities significantly.
It does not automate patching unless the patch management module is purchased separately.
The price is reasonable.
Qualys offers better pricing and is feature-packed compared to other tools.
I would rate the pricing between seven to eight out of ten.
I have a notion that Qualys might be more expensive than Rapid7.
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated.
It is very stable and scalable, making it a valuable tool for our support team.
Qualys VMDR's continuous monitoring capabilities help us respond to emergent threats by enabling my team to reach out to the security engineers whenever there is any detection of a vulnerability, informing them about it, and creating an incident.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
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| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 5 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 12 |
| Large Enterprise | 70 |
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BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.
Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive dashboard with threat intelligence-driven prioritization and remediation capabilities. Users benefit from accurate assessments via agent-based scanning and appreciate the intuitive, customizable scanning and reporting interface. However, there's room for improvement in false positive reduction, UI simplification, and integration capabilities, along with enhancements in asset management for large-scale deployments and the vulnerability database. Enhancing technical support speed, patch management, compliance standards, and inter-module navigation would further enrich user experience.
What are the key features of Qualys VMDR?Qualys VMDR is widely used in industries needing stringent security and compliance measures, offering comprehensive vulnerability and compliance management. It is deployed to secure web applications, servers, and crucial assets, supporting a wide range of sectors by ensuring policy adherence and vulnerability tracking through its powerful cloud platform.
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