We performed a comparison between BMC Remedy and IBM Tivoli Asset Management for IT based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It's a scalable product."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The solution offers some very good features."
"It includes features for automation, such as smart reporting capabilities."
"The incident management console is available out of the box."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There is room for improvement in terms of support."
"The UI is quite outdated."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"There are issues from a product functionality perspective."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The solution’s initial setup is complex and technical support is not good enough."
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BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review. BMC Remedy is rated 8.2, while IBM Tivoli Asset Management for IT is rated 7.0. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas IBM Tivoli Asset Management for IT is most compared with BigFix, ServiceNow, Microsoft Configuration Manager and BMC Helix Discovery.
See our list of best IT Asset Management vendors and best License Management vendors.
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