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BMC Remedy [EOL] vs IBM Tivoli Asset Management for IT comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
IBM Tivoli Asset Management...
Average Rating
7.0
Reviews Sentiment
4.8
Number of Reviews
1
Ranking in other categories
IT Asset Management (22nd), License Management (7th)
 

Featured Reviews

AS
System Administrator at Porto Editora
Digital platform provides stable and valuable support for technical staff
The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.
HarshalDeore - PeerSpot reviewer
Solutions Architect at Parseq
A user-friendly solution that has a good user interface, but its technical support is not good enough
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"The solution's technical support is good."
"The incident management console is available out of the box."
"It has a good peer sharing module."
"The customer support is great, maybe that's because I'm with a big client."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
 

Cons

"The UI is quite outdated."
"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
"The tool is very old."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The tool's GUI is an area of concern where improvements are required."
"BMC Remedy's change management module needs enhancement."
"The solution’s initial setup is complex and technical support is not good enough."
 

Pricing and Cost Advice

"The tool is expensive."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"BMC should decrease the pricing further."
"It is an expensive tool."
"BMC Remedy is worth its price."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"IBM Tivoli Asset Management for IT is an expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Government
9%
Manufacturing Company
8%
Marketing Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise6
Large Enterprise19
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
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Also Known As

Remedy Asset Management
Tivoli Asset Management for IT
 

Overview

 

Sample Customers

Scripps Networks
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: April 2026.
893,164 professionals have used our research since 2012.