BMC Remedy [EOL] vs IBM Tivoli Asset Management for IT comparison

BMC and IBM are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

IBM Tivoli Asset Management...

Read 1 IBM Tivoli Asset Management for IT review

436 Views
257 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

IBM Tivoli Asset Management...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and IBM Tivoli Asset Management for IT compete in IT asset management. IBM Tivoli appears stronger due to a broader feature set that is valued by tech buyers.

Features: BMC Remedy [EOL] is recognized for incident management and service desk capabilities, suitable for standard IT service management tasks. IBM Tivoli Asset Management for IT features integrated asset lifecycle management, advanced analytics tools, and comprehensive asset tracking. The extensive features of IBM Tivoli offer advantages for businesses seeking deeper asset management.

Ease of Deployment and Customer Service: BMC Remedy [EOL] has a streamlined deployment and efficient support, favoring quick implementation. IBM Tivoli Asset Management for IT, though more complex to deploy, provides robust support for comprehensive integrations and advanced configurations, appealing to enterprises needing detailed customization.

Pricing and ROI: BMC Remedy [EOL] has lower initial setup costs with good short-term ROI due to efficiency in operational needs. IBM Tivoli Asset Management for IT, despite higher initial investment, offers greater ROI through enhanced asset analytics and strategic asset planning for complex business needs.

To learn more, read our detailed IT Asset Management Report (Updated: December 2025).

Buyer's Guide

IT Asset Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Tivoli Asset Management...

Average Rating

7.0

Reviews Sentiment

4.8

Number of Reviews

Ranking in other categories

IT Asset Management (16th), License Management (8th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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HarshalDeore

Solutions Architect at Parseq

A user-friendly solution that has a good user interface, but its technical support is not good enough

Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

"The discovery feature of BMC Remedy has been very valuable."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"If BMC Remedy could integrate everything together in one solution, rather than integrating with third-party solutions, and make the experience smooth, it would be perfect."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"The solution's technical support is good."

More BMC Remedy [EOL] pros

"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."

Cons

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"The initial setup of BMC Remedy Asset Management was complex."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"There are issues from a product functionality perspective."

"The upgrade process could be better. It would be a good improvement."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

More BMC Remedy [EOL] cons

"The solution’s initial setup is complex and technical support is not good enough."

Pricing and Cost Advice

"BMC should decrease the pricing further."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"I find the pricing to be reasonable."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"It is an expensive tool."

"The tool is expensive."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

More BMC Remedy [EOL] pricing and cost advice

"IBM Tivoli Asset Management for IT is an expensive solution."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

10%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about IBM Tivoli Asset Management for IT?

IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.

See all answers

What is your experience regarding pricing and costs for IBM Tivoli Asset Management for IT?

IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.

See all answers

What needs improvement with IBM Tivoli Asset Management for IT?

The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensi...

See all answers

Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 24% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 13% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 8% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 7% of the time

BMC Track-It! vs BMC Remedy [EOL]

Compared 3% of the time

More BMC Remedy [EOL] Competitors

BigFix vs IBM Tivoli Asset Management for IT

Compared 36% of the time

Microsoft Configuration Manager vs IBM Tivoli Asset Management for IT

Compared 21% of the time

ServiceNow vs IBM Tivoli Asset Management for IT

Compared 18% of the time

Micro Focus ZENworks Asset Management vs IBM Tivoli Asset Management for IT

Compared 13% of the time

Snow License Manager vs IBM Tivoli Asset Management for IT

Compared 12% of the time

More IBM Tivoli Asset Management for IT Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

January 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

December 2025

IBM Tivoli Asset Management for IT report

Download IBM Tivoli Asset Management for IT product report

Also Known As

Remedy Asset Management

Tivoli Asset Management for IT

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

IBM Tivoli Asset Management for ITÂ is designed to help track and manage your hardware and software IT assets, with particular emphasis on inventory, asset life-cycle management, and license management. Asset Management for ITÂ includes inventory, asset tracking, asset reconciliation, financial management, contract management, procurement management, and, optionally, Service Level Agreement (SLA) management. This asset life-cycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.

IBM

Sample Customers

Scripps Networks

Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy

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