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BMC Remedy [EOL] vs IBM Tivoli Asset Management for IT comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
667
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
36
Ranking in other categories
No ranking in other categories
IBM Tivoli Asset Management...
Average Rating
7.0
Reviews Sentiment
4.8
Number of Reviews
1
Ranking in other categories
IT Asset Management (21st), License Management (7th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
PiyushKumar1 - PeerSpot reviewer
Machine Learning Engineer at cmc
Long-term ticket management has become straightforward and supports efficient incident handling
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.
HarshalDeore - PeerSpot reviewer
Solutions Architect at Parseq
A user-friendly solution that has a good user interface, but its technical support is not good enough
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the new GenAI and Automation Co-Pilot, which is something like attended automation."
"Some of the key features of Automation Anywhere include the simplicity that enables developers to build bots very quickly in a standard delivery fashion."
"The most valuable part is that it have the integrated OCR solution within it. All the other solutions do not have the right integration of the OCR solutions. You need to go to two different places to get one solution. Whereas, in IQ Bot, there is one area where you get all these solutions together in one area. That is the most important and beautiful point that I like about IQ Bot."
"The object cloning is its most valuable feature."
"Document Automation is something we are using and have used in the past; it is excellent."
"We have saved time and money using the solution."
"We have never not had a yearly ROI; we've always greatly exceeded the cost of, or the investment in, the tool and it is saving us more than millions of dollars a year."
"This is a great platform, and we are implementing the logic into the bots that they are using to automate."
"It is a stable solution."
"BMC Remedy Asset Management is scalable and easy to do."
"The incident management console is available out of the box."
"The solution offers some very good features."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It's a scalable product."
"The solution's technical support is good."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
 

Cons

"Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier."
"The technical support has been a little slow to respond to our inquiries."
"One key feature for improvement I have been providing feedback on through the MVP program is enhancing natural language conversation to action. The Automation Anywhere product team is actively putting this feature into their roadmap, which I believe is crucial."
"We have a challenge in our front office automation where capturing details from a table within a table does not happen in the existing AA Enterprise client version 11.3.4. The AA team tries various methods like using an Excel spreadsheet to capture the tables."
"For future prospects, this tool should 80 percent deal with neural networks, deep learning, and artificial intelligence and that has to be integrated a lot. As these are future skills, these integrations will help us take the tool to take to the next level."
"There is room for improvement when this application is used in a Citrix-based environment."
"The overall product in Automation Anywhere is good, but they need to improve a little bit on the overall architecture side."
"With the automation copilot, if I have any internal tool or application and I want to pass on variables, I don't have it. Maybe the team can work on it to make it more efficient to make it work better across all automations."
"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The UI is quite outdated."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The system excels in hardware asset management, but has limitations in software asset management, particularly in discovering full licenses installed on different workstations and creating relationship trees for assets assigned to employees or devices."
"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"The solution’s initial setup is complex and technical support is not good enough."
 

Pricing and Cost Advice

"We would like them to change the license model of charging per bot."
"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."
"The Automation Anywhere license is affordable and not complex."
"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."
"Automation Anywhere is expensive, making it more suitable for enterprise organizations."
"I feel the cost of licensing is very high for the A2019 version."
"I would rate the cost of Automation Anywhere as a six out of ten, with ten being the most expensive."
"It's the best RPA tool, but the pricing could be improved."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"It is an expensive tool."
"The pricing is on the expensive side."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The tool is expensive."
"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC should decrease the pricing further."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"IBM Tivoli Asset Management for IT is an expensive solution."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Comms Service Provider
12%
Financial Services Firm
12%
Manufacturing Company
11%
Outsourcing Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise563
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise21
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...
What is your experience regarding pricing and costs for BMC Remedy Asset Management?
The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Remedy Asset Management
Tivoli Asset Management for IT
 

Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Scripps Networks
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: October 2026.
918,957 professionals have used our research since 2012.