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BMC Remedy [EOL] vs IBM Tivoli Asset Management for IT comparison

BMC and IBM are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.
BMC Remedy [EOL]
Read 35 BMC Remedy [EOL] reviews
    91% willing to recommend
    IBM Tivoli Asset Management...
    Read 1 IBM Tivoli Asset Management for IT review
    • 344 Views
    • 182 Comparison Views
    100% willing to recommend
     

    Comparison Buyer's Guide

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    Executive SummaryUpdated on Sep 3, 2025

    BMC Remedy [EOL] and IBM Tivoli Asset Management for IT compete in IT asset management. IBM Tivoli appears stronger due to a broader feature set that is valued by tech buyers.

    Features: BMC Remedy [EOL] is recognized for incident management and service desk capabilities, suitable for standard IT service management tasks. IBM Tivoli Asset Management for IT features integrated asset lifecycle management, advanced analytics tools, and comprehensive asset tracking. The extensive features of IBM Tivoli offer advantages for businesses seeking deeper asset management.

    Ease of Deployment and Customer Service: BMC Remedy [EOL] has a streamlined deployment and efficient support, favoring quick implementation. IBM Tivoli Asset Management for IT, though more complex to deploy, provides robust support for comprehensive integrations and advanced configurations, appealing to enterprises needing detailed customization.

    Pricing and ROI: BMC Remedy [EOL] has lower initial setup costs with good short-term ROI due to efficiency in operational needs. IBM Tivoli Asset Management for IT, despite higher initial investment, offers greater ROI through enhanced asset analytics and strategic asset planning for complex business needs.

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    Buyer's Guide
    IT Asset Management
    January 2025
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    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    BMC Remedy [EOL]
    Average Rating
    7.8
    Reviews Sentiment
    6.6
    Number of Reviews
    35
    Ranking in other categories
    No ranking in other categories
    IBM Tivoli Asset Management...
    Average Rating
    7.0
    Reviews Sentiment
    4.8
    Number of Reviews
    1
    Ranking in other categories
    IT Asset Management (16th), License Management (11th)
     

    Featured Reviews

    Ameet Darole - PeerSpot reviewer
    Offers automation, orchestration, service level management but lacks AI-based rules
    BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
    Read full review
    HarshalDeore - PeerSpot reviewer
    A user-friendly solution that has a good user interface, but its technical support is not good enough
    Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "The product has excellent support for remote and hybrid environments."
    "The service management features are beneficial – very good."
    "BMC Remedy Asset Management is pretty easy for quite a lot of functions."
    "It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
    "The solution's technical support is good."
    "It's a scalable product."
    "The solution is extremely user-friendly."
    "The asset discovery feature in BMC is notably better compared to ServiceNow."
    More BMC Remedy [EOL] pros
    "IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
     

    Cons

    "There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
    "Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
    "The product's scalability is one area with certain shortcomings that need to be considered for improvement."
    "There is room for improvement in terms of support."
    "The interface is obsolete."
    "The desktop technicians face some challenges with the solution."
    "BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
    "BMC Remedy's change management module needs enhancement."
    More BMC Remedy [EOL] cons
    "The solution’s initial setup is complex and technical support is not good enough."
     

    Pricing and Cost Advice

    "With the product, you can either go for a yearly or a perpetual licensing model."
    "The pricing is on the expensive side."
    "The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
    "It is an expensive tool."
    "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
    "The tool is expensive."
    "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
    "I find the pricing to be reasonable."
    More BMC Remedy [EOL] pricing and cost advice
    "IBM Tivoli Asset Management for IT is an expensive solution."
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    Top Industries

    By visitors reading reviews
    Computer Software Company
    14%
    Financial Services Firm
    11%
    Government
    11%
    Manufacturing Company
    9%
    No data available
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    By reviewers
    Company SizeCount
    Small Business13
    Midsize Enterprise6
    Large Enterprise19
    No data available
     

    Questions from the Community

    What needs improvement with BMC Remedy Asset Management?
    If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
    See all answers
    What is your primary use case for BMC Remedy Asset Management?
    BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
    See all answers
    What do you like most about BMC Remedy Asset Management?
    The service management features are beneficial – very good.
    See all answers
    What do you like most about IBM Tivoli Asset Management for IT?
    IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.
    See all answers
    What is your experience regarding pricing and costs for IBM Tivoli Asset Management for IT?
    IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.
    See all answers
    What needs improvement with IBM Tivoli Asset Management for IT?
    The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensi...
    See all answers
     

    Comparisons

    ServiceNow vs BMC Remedy [EOL] Logo
    ServiceNow vs BMC Remedy [EOL]
    Compared 38% of the time
    BMC Helix Discovery vs BMC Remedy [EOL] Logo
    BMC Helix Discovery vs BMC Remedy [EOL]
    Compared 16% of the time
    ManageEngine IT Asset Management vs BMC Remedy [EOL] Logo
    ManageEngine IT Asset Management vs BMC Remedy [EOL]
    Compared 10% of the time
    Snow License Manager vs BMC Remedy [EOL] Logo
    Snow License Manager vs BMC Remedy [EOL]
    Compared 9% of the time
    SymphonyAI IT Service Management vs BMC Remedy [EOL] Logo
    SymphonyAI IT Service Management vs BMC Remedy [EOL]
    Compared 8% of the time
    More BMC Remedy [EOL] Competitors
    BigFix vs IBM Tivoli Asset Management for IT Logo
    BigFix vs IBM Tivoli Asset Management for IT
    Compared 45% of the time
    ServiceNow vs IBM Tivoli Asset Management for IT Logo
    ServiceNow vs IBM Tivoli Asset Management for IT
    Compared 28% of the time
    Microsoft Configuration Manager vs IBM Tivoli Asset Management for IT Logo
    Microsoft Configuration Manager vs IBM Tivoli Asset Management for IT
    Compared 27% of the time
    More IBM Tivoli Asset Management for IT Competitors
     

    Product Reports

    Buyer's Guide
    BMC Remedy [EOL]
    November 2025
    BMC Remedy [EOL] reportDownload BMC Remedy [EOL] product report
    Buyer's Guide
    IT Asset Management
    January 2025
    IBM Tivoli Asset Management for IT reportDownload IBM Tivoli Asset Management for IT product report
     

    Also Known As

    Remedy Asset Management
    Tivoli Asset Management for IT
     

    Overview

    BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

    BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

    What are the key features of BMC Remedy [EOL]?
    • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
    • Intuitive Interface: User-friendly design with customizable options enhances usage.
    • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
    • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
    • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
    What benefits and ROI should users consider in reviews?
    • Operational Efficiency: Enhanced automation reduces manual tasks.
    • Customizability: Adapts to complex environments for specific needs.
    • Scalability: Maintains performance in large, complex settings.
    • Transparency: CMDB integration offers clear visibility into assets.

    BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

    BMC
    IBM Tivoli Asset Management for IT is designed to help track and manage your hardware and software IT assets, with particular emphasis on inventory, asset life-cycle management, and license management. Asset Management for IT includes inventory, asset tracking, asset reconciliation, financial management, contract management, procurement management, and, optionally, Service Level Agreement (SLA) management. This asset life-cycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.
    IBM
     

    Sample Customers

    Scripps Networks
    Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
    Buyer's Guide
    IT Asset Management
    January 2025
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