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BMC Remedy vs Mobile Reach comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
IT Asset Management (3rd), License Management (1st)
Mobile Reach
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Field Service Management (38th)
 

Mindshare comparison

BMC Remedy and Mobile Reach aren’t in the same category and serve different purposes. BMC Remedy is designed for IT Asset Management and holds a mindshare of 5.3%, down 7.3% compared to last year.
Mobile Reach, on the other hand, focuses on Field Service Management, holds 0.6% mindshare, down 1.0% since last year.
IT Asset Management
Field Service Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
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Top Industries

By visitors reading reviews
Educational Organization
35%
Computer Software Company
10%
Financial Services Firm
9%
Government
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
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Comparisons

No data available
 

Also Known As

Remedy Asset Management
No data available
 

Overview

 

Sample Customers

Scripps Networks
Gogo, AstarZeneca, NYSE Euronext, Sony Pictures, Catholic Health Initiatives, CompuCom, CWS, Dataport, EatonVance, Emory Healthcare, PayPal, US Army
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: January 2025.
851,471 professionals have used our research since 2012.