We performed a comparison between BMC Helix Monitor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The service operations monitoring features are valuable."
"It is evolving more and more into artificial intelligence."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"It helps streamline management and processes."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The scalability of ServiceNow is good."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The solution is very capable and user friendly."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The asset management tools are very valuable."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The product must provide more information and dashboards."
"The initial setup of the solution is complex."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"I advise others not to customize a lot while using the solution."
"If you are new to using the solution, you will find the setup complex."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
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BMC Helix Monitor is ranked 6th in Event Monitoring with 3 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. BMC Helix Monitor is rated 9.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC Helix Monitor writes "The product is a top-rated monitoring tool, but it needs to improve its pricing and ease of use". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC Helix Monitor is most compared with BMC TrueSight Operations Management, OpsRamp and OpenText Operations Bridge, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our BMC Helix Monitor vs. ServiceNow IT Operations Management report.
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