BMC Helix ITSM vs IFS Applications comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Helix ITSM and IFS Applications based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC Helix ITSM vs. IFS Applications Report (Updated: March 2023).
688,083 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.""The Helix chatbot is helpful, and we can use its workflow features to automate some of the use cases for our clients.""The most valuable features of BMC Helix ITSM are its customization ability and the addition of new features. As a built-in Suite, it covers all that is needed in the IT guidelines, which is good. Each customer has their own needs, and the customization the solution provides is beneficial.""It provides a good user experience.""The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool.""The most valuable features of BMC Helix ITSM are the service level management, configuration, and reporting tool.""The most valuable features of BMC Helix ITSM are the ease to use and integration.""I like the single sign-on and that administrators can customize."

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"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world.""All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product.""I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use.""The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users.""What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team.""The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.""The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience.""IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

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"The documentation could improve in BMC Helix ITSM.""They should add some of the bolt-ons into the initial setup, such as chat.""There are some limitations or restrictions to using BMC Helix. For example, when we do some reporting, the reporting interface should be more user-friendly from my point of view.""The search feature and the dashboard could both be improved.""There is a text editor that we use to enter our incident description or service request description, and it should be richer in terms of features.""The interface isn't that great.""The initial setup of BMC Helix ITSM is complex because it has different integrations with other tools. Additionally, it needs to be integrated with the active directory and have different databases. The environment will dictate how difficult the process is.""Helix needs to enhance some of its functionality with the latest technology. For example, Helix could improve its chatbot automation to automate more use cases."

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"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement.""IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers.""There should be some improvements in the predefined templates in IFS Applications.""The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult.""An area for improvement would be transactions, which can be tedious to complete as the process is very complex.""Aspects of HR and payroll could be better.""Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects.""The solution needs to improve its documentation and user-friendliness."

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Pricing and Cost Advice
  • "BMC is a little bit cheaper than ServiceNow, but BMC doesn't have the same capabilities in its entry-level product at the moment. The basic version does not have the DWP features that most of our customers are requesting."
  • "There are licenses to use this solution."
  • "It's a yearly subscription but there are a couple of customers who go for the monthly subscription."
  • "The price of BMC Helix ITSM could improve their price."
  • "We did not compare the price of BMC Helix ITSM to other vendors. However, it has a mid-range price."
  • "The price of BMC Helix ITSM is expensive."
  • "From an African perspective, the solution is relatively expensive."
  • More BMC Helix ITSM Pricing and Cost Advice →

  • "IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
  • "There's an additional yearly cost for support."
  • "There are varying license levels that you can purchase."
  • "IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
  • "Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
  • "The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
  • "The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
  • More IFS Applications Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Top Answer:The solution is already aligned with the framework, so it is easy for us to proceed with any ISO 27K certification.
    Top Answer:There are plugins to the solution that have come onto the market, so the solution should also be updated in terms of administration to increase efficiency. That is why we have come up with other… more »
    Top Answer:Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years.
    Top Answer:It's not cheapest, and it's not mediocre pricing. Pricing is comparatively or sufficiently higher than maybe all other IT solutions. There are no additional fees, and everything is included in the… more »
    Top Answer:There are certain digital features that need to be incorporated, such as IOP. It's a blockchain platform. We are currently exploring these types of features to enhance our solutions for added value… more »
    out of 58 in Help Desk Software
    Average Words per Review
    out of 58 in Help Desk Software
    Average Words per Review
    Also Known As
    Remedy ITSM, Remedy, Helix Remedy
    Learn More

    BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.

    BMC Helix ITSM is a predictive platform that does not simply wait for problems to occur. The advanced analytics software aims to improve your organization’s efficiency by spotting weak areas and then proposing solutions. This platform can improve your resource deployment efficiency by as much as 45% .This is why it is trusted by corporations across a variety of industries.

    Key Features

    Some of BMC Helix ITSM’s key features include:

    • Solves service issues in a way that makes you more efficient. BMC Helix ITSM employs advanced analytic software that searches for areas where your organization can drive efficiencies to provide the best possible service.
    • Groups issues that recur in a way that streamlines both analysis and incident management. It uses artificial intelligence to identify and solve groups of incidents in real time. The AI automates these processes, which can prove both tedious and time-consuming.
    • Securely and seamlessly provides services across multi-cloud environments with “a single pane of glass” interface. This allows you to be highly flexible. You can configure your services in a number of different ways without having to worry that your multi-cloud environment won’t be able to support your service management.
    • The ability to view all of your management data in a way that provides you with clear insights into your system’s management. BMC Helix ITSM enables you to create custom reports and dashboards. This makes it possible for you to see any and all significant trends in your operations and services data.

    Reviews from Real Users

    BMC Helix ITSM’s software stands out among its competitors for a number of reasons. Two of these are the robust activity tracking features and the lightweight nature of the solution.

    A PeerSpot user who is a technical Program Manager and Site Lead at a computer software company notes the nature of Helix’s task tracking when they write, “The most valuable features I have found are the activity logs. Additionally, the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer. The customer can read the notes and are able to know where you are in the procedures and process of fixing the problem for them. It has a good interactive piece for dialogue with customers where you do not have to interact with them personally, but they can do it on their own just by going into that activity log. This is great for the customer to have the ability to find out how things are being progressively taken care of.”

    Another PeerSpot user, who is a Practice Director of Global Infrastructure Services at a computer software company, notes, “Many other tools are similar. I've used these tools and find that they meet my requirements. Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.”

    IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service™​​​​​​​. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at

    Learn more about BMC Helix ITSM
    Learn more about IFS Applications
    Sample Customers
    Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
    Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.
    Top Industries
    Computer Software Company25%
    Manufacturing Company15%
    Financial Services Firm13%
    Comms Service Provider13%
    Computer Software Company20%
    Financial Services Firm10%
    Comms Service Provider6%
    Manufacturing Company50%
    Transportation Company13%
    Training & Coaching Company13%
    Aerospace/Defense Firm13%
    Computer Software Company21%
    Comms Service Provider10%
    Manufacturing Company10%
    Company Size
    Small Business22%
    Midsize Enterprise18%
    Large Enterprise61%
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise69%
    Small Business43%
    Midsize Enterprise30%
    Large Enterprise26%
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise60%
    Buyer's Guide
    BMC Helix ITSM vs. IFS Applications
    March 2023
    Find out what your peers are saying about BMC Helix ITSM vs. IFS Applications and other solutions. Updated: March 2023.
    688,083 professionals have used our research since 2012.

    BMC Helix ITSM is ranked 8th in Help Desk Software with 24 reviews while IFS Applications is ranked 5th in Help Desk Software with 13 reviews. BMC Helix ITSM is rated 7.6, while IFS Applications is rated 7.6. The top reviewer of BMC Helix ITSM writes "Reliable with a good front end and very robust". On the other hand, the top reviewer of IFS Applications writes "Robust, customizable, and modern". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and BeyondTrust Remote Support, whereas IFS Applications is most compared with SAP ERP, IBM Maximo, Oracle E-Business Suite, SAP S/4HANA and Microsoft Dynamics 365 Business Central. See our BMC Helix ITSM vs. IFS Applications report.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.