We performed a comparison between Blue Prism and Tungsten RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms."
"Blue Prism is very good at doing background processing."
"This is a scalable product."
"Blue Prism is highly scalable and reliable."
"The performance is very good and it is a valuable feature."
"Stability-wise, I haven't heard any complaints from our clients."
"The use cases range from document ingestion, process enablement, and data management, including financial records cleanup."
"All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected."
"The pricing of the solution is quite good."
"You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it."
"Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low."
"It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism."
"The OCR was quite stable and flexible."
"The product provided all the security controls that we asked them."
"The drag and drop functionality is quite good."
"The solution is scalable."
"Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building."
"It isn't very easy or intuitive for our developers to program the bot to make intelligent decisions. A bot, for the lack of a better word, is stupid, and it can only do what we program it to do. It cannot make intelligent decisions. For example, if we are reviewing Uber charges, they could be posting their transactions under different corporation names, even though they are under the same parent company or group. A human can easily understand that it is the name of the same company, and it just has an asterisk or space, but a bot cannot do that. When a bot cannot complete the transaction, it sends out an exception rate, business exception, or system exception for a human to do a manual review. The exception rate has been high because the bots cannot make decisions that we think are very simple, which is understandable because that's how they were programmed. There is potential in utilizing the higher intelligence side of the tool, but it is not easy to code higher intelligent actions. It is a very lengthy process to get the provisioning to ensure that it is kind of doing what it needs to do. Provisioning involves multiple things, and it is quite complicated and not the best experience, but it is not just because of Blue Prism. Blue Prism is easy, but it takes a long time to onboard into our in-house system."
"The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer."
"A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room."
"Its front end is not very good for things like screen scraping. UiPath and AA are very good for that. Blue Prism's license is costlier than UiPath and AA. They should be improving its price. Its artificial intelligence and cognitive features are not that strong enough. Cognitive automation should be their next area of improvement. The decoding of the bot is a highly painful activity, and this is an area of improvement for Blue Prism. It is tough to find variables and get the code in place. You have to open the whole bonnet of the car to get things in place. Their training should also be improved. UiPath and AA have their learning communities. They provide free of cost basic certification. As a result, you get trained workforce in the market that can directly work on projects, but this is not the case with Blue Prism. It is costly to get the resources trained, which increases the overall cost of getting a resource for Blue Prism. Their tech support can also be improved. Many times, the issues that should have been addressed by L1 have gone to L2."
"The reporting system, specifically the system admin reporting could be improved."
"If that bot is running 24/7, we have to allocate people 24/7, 24 hours a day. The cost of support can be quite high."
"The solution is pretty high priced. The tool's support also needs to be better."
"Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath."
"Kofax RPA's UI could be more user-friendly."
"The technical support must be improved."
"The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."
"The scalability has room for improvement."
"The process discovery could be a bit better."
"The product needs more AI capabilities."
"The product has some constraints and performance issues."
Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 84 reviews while Tungsten RPA is ranked 12th in Robotic Process Automation (RPA) with 24 reviews. Blue Prism is rated 7.8, while Tungsten RPA is rated 7.4. The top reviewer of Blue Prism writes "Way more efficient for debugging than other tools but the UI is complicated". On the other hand, the top reviewer of Tungsten RPA writes "A stable product that provides end-to-end solutions for different business problems". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Pega Robotic Process Automation and Blue Prism Cloud, whereas Tungsten RPA is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), SAS Data Management and ABBYY Vantage. See our Blue Prism vs. Tungsten RPA report.
See our list of best Robotic Process Automation (RPA) vendors.
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