Bitrix24 vs Pipedrive comparison

Bitrix24 and Pipedrive are both solutions in the CRM category. Bitrix24 is ranked #22 with an average rating of 7.5, while Pipedrive is ranked #19 with an average rating of 8.0. Bitrix24 holds a 1.3% mindshare in CRM, compared to Pipedrive’s 0.8% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 78% of Pipedrive users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,669 Views
985 Comparison Views

90% willing to recommend

Pipedrive

Read 13 Pipedrive reviews

1,031 Views
701 Comparison Views

78% willing to recommend

Bitrix24

Pipedrive

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Pipedrive and Bitrix24 compete in the CRM and business management software space. Based on the comparison, Pipedrive has the upper hand in ease of use and customization, while Bitrix24 leads in integration capabilities and flexibility.

Features: Pipedrive offers a customizable CRM platform with Kanban-style board views, manageable reporting, and sales automation tools. It's known for simple navigation and flexible data management. Bitrix24 provides an all-in-one suite including CRM, project management, and collaboration tools, with strong third-party integration and project planning features.

Room for Improvement: Pipedrive could improve other solution integrations, documentation, and simplify automation features. Users suggest better segmentation and cost reduction for additional features. Bitrix24 struggles with interface complexity and needs user-friendly customization. It requires enhanced marketing automation, simplified reporting, and workflow coherence.

Ease of Deployment and Customer Service: Pipedrive offers public and private cloud deployment with prompt technical support, though initial chatbot interactions need improvement. Bitrix24 supports on-premises and public cloud deployment with sufficient technical support, although complex queries may take time. User experience during initial support interactions varies.

Pricing and ROI: Pipedrive is cost-effective, offering substantial value for price with CRM and automation features. Bitrix24 is affordable, especially for small companies using its open-source version, and many opt for its free version despite complexity. Both provide great ROI, with pricing dependent on customization and additional features.

To learn more, read our detailed Bitrix24 vs. Pipedrive Report (Updated: September 2025).

Buyer's Guide

Bitrix24 vs. Pipedrive

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

22nd

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (17th), Enterprise Social Software (13th)

Pipedrive

Ranking in CRM

19th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (10th), Opportunity Management (3rd), Sales Force Automation (8th)

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Bitrix24 is 1.3%, down from 1.9% compared to the previous year. The mindshare of Pipedrive is 0.8%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Pipedrive	0.8%
Bitrix24	1.3%
Other	97.9%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am impressed with the solution's ability to customize workflows."

"The data interpretation feature in Bitrix24 is good."

"Offers, a free version."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

More Bitrix24 pros

"It is a stable platform."

"The solution is very stable."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The solution is pretty easy to use and intuitive."

"The usability of the solution is its valuable feature."

More Pipedrive pros

Cons

"There are some bugs in the mobile system."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"We didn't have the ability to customize the solution."

"The client interface is not very user-friendly."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"There is a need for better integration with ERP solutions."

"I would like to see improvements with Bitrix24's marketing automation."

More Bitrix24 cons

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"The automation process is challenging."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"The product is expensive."

"You must pay more if you need an additional feature."

"The platform could be even more robust."

More Pipedrive cons

Pricing and Cost Advice

"Licenses are cheap compared to other solutions."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"We were using the free version which was really limited in terms of functionality."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

More Bitrix24 pricing and cost advice

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"We pay $1000 a month for the tool."

"As of now, the pricing and value are quite good."

"The price of Pipedrive has been reasonable."

"Pipedrive is relatively more affordable than other solutions."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Comms Service Provider

11%

Retailer

Construction Company

Computer Software Company

15%

Retailer

10%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

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Compared 8% of the time

monday.com for Enterprise vs Bitrix24

Compared 7% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 6% of the time

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Compared 54% of the time

monday.com for Enterprise vs Pipedrive

Compared 13% of the time

Zoho CRM vs Pipedrive

Compared 9% of the time

Microsoft Dynamics CRM vs Pipedrive

Compared 7% of the time

Odoo vs Pipedrive

Compared 6% of the time

More Pipedrive Competitors

Product Reports

Buyer's Guide

Bitrix24

September 2025

Download Bitrix24 product report

Buyer's Guide

Pipedrive

August 2025

Download Pipedrive product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Buyer's Guide

Bitrix24 vs. Pipedrive

September 2025

Free Report: Bitrix24 vs. Pipedrive

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