Bitrix24 vs Pipedrive comparison

Bitrix24 and Pipedrive are both solutions in the CRM category. Bitrix24 is ranked #35, while Pipedrive is ranked #19 with an average rating of 8.5. Bitrix24 holds a 0.8% mindshare in CRM, compared to Pipedrive’s 1.1% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 78% of Pipedrive users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

3,340 Views
1,904 Comparison Views

90% willing to recommend

Pipedrive

Read 13 Pipedrive reviews

3,245 Views
2,564 Comparison Views

78% willing to recommend

Bitrix24

Pipedrive

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Pipedrive and Bitrix24 compete in the CRM and business management software space. Based on the comparison, Pipedrive has the upper hand in ease of use and customization, while Bitrix24 leads in integration capabilities and flexibility.

Features: Pipedrive offers a customizable CRM platform with Kanban-style board views, manageable reporting, and sales automation tools. It's known for simple navigation and flexible data management. Bitrix24 provides an all-in-one suite including CRM, project management, and collaboration tools, with strong third-party integration and project planning features.

Room for Improvement: Pipedrive could improve other solution integrations, documentation, and simplify automation features. Users suggest better segmentation and cost reduction for additional features. Bitrix24 struggles with interface complexity and needs user-friendly customization. It requires enhanced marketing automation, simplified reporting, and workflow coherence.

Ease of Deployment and Customer Service: Pipedrive offers public and private cloud deployment with prompt technical support, though initial chatbot interactions need improvement. Bitrix24 supports on-premises and public cloud deployment with sufficient technical support, although complex queries may take time. User experience during initial support interactions varies.

Pricing and ROI: Pipedrive is cost-effective, offering substantial value for price with CRM and automation features. Bitrix24 is affordable, especially for small companies using its open-source version, and many opt for its free version despite complexity. Both provide great ROI, with pricing dependent on customization and additional features.

To learn more, read our detailed Bitrix24 vs. Pipedrive Report (Updated: April 2026).

Buyer's Guide

Bitrix24 vs. Pipedrive

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

35th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (27th), Enterprise Social Software (23rd)

Pipedrive

Ranking in CRM

19th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (8th), Opportunity Management (6th), Sales Force Automation (9th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.1% compared to the previous year. The mindshare of Pipedrive is 1.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Pipedrive	1.1%
Bitrix24	0.8%
Other	98.1%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Read full review

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am impressed with the solution's ability to customize workflows."

"Offers, a free version."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"The data interpretation feature in Bitrix24 is good."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"The technical support was intuitive and had good documentation."

More Bitrix24 pros

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The initial setup is straightforward."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"Pipedrive offers a lot of value for the money because it includes e-signature, document generation, CRM, and workflow automation in one not-expensive solution."

"Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening."

More Pipedrive pros

Cons

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"We didn't have the ability to customize the solution."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"I would like to see improvements with Bitrix24's marketing automation."

"The stability could be improved."

"The solution’s performance could be made faster."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

More Bitrix24 cons

"Areas where the solution could improve are with the easiness of integration with other solutions, as well as the reporting capabilities."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"The platform could be even more robust."

"You must pay more if you need an additional feature."

"Pipedrive is relatively stable, but the performance is lackluster compared to other solutions in this space."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"Pipedrive has some weaknesses against Salesforce."

More Pipedrive cons

Pricing and Cost Advice

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The pricing for this program is reasonable."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The product's pricing is okay for me. It is not expensive."

"Licenses are cheap compared to other solutions."

"The solution's pricing is quite average and not expensive."

More Bitrix24 pricing and cost advice

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The price of Pipedrive has been reasonable."

"The solution is affordable."

"Pipedrive is relatively more affordable than other solutions."

"As of now, the pricing and value are quite good."

"The product is expensive but provides valuable services."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"We pay $1000 a month for the tool."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

14%

Comms Service Provider

13%

Computer Software Company

10%

Manufacturing Company

Construction Company

12%

Outsourcing Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What advice do you have for others considering Bitrix24?

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

See all answers

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Product Reports

Buyer's Guide

Bitrix24

May 2026

Download Bitrix24 product report

Buyer's Guide

Pipedrive

April 2026

Download Pipedrive product report

Overview

Bitrix24 is a highly customizable platform offering tools for CRM, project management, and team collaboration. Its features are tailored for organizations seeking stable solutions with integration capabilities. Despite challenges, it remains a popular choice for managing enterprise-wide tasks.

Bitrix24 provides an array of functionalities designed to streamline business operations. It includes project management, CRM integration, and collaboration tools. Users appreciate its capabilities in data entry, automation, and pipeline views, along with third-party integrations. While it excels in team collaboration and office automation, there are some aspects like marketing automation and financial workflows that could be improved. Users find challenges with integration capabilities, especially with ERP systems, and experience performance issues and bugs in mobile systems. There is a need for better support services, and extracting data can be problematic.

What are the key features of Bitrix24?

Project Management: Offers tools for planning and tracking projects effectively.
CRM Integration: Helps manage client relationships and sales pipelines.
Collaboration Tools: Enhances communication and coordination among team members.
Workflow Automation: Streamlines tasks and simplifies business processes.
Third-party Integrations: Connects with Google, Microsoft, and other platforms.

What benefits or ROI should users look for in reviews?

Improved Team Efficiency: Enhances collaboration and streamlines workflows.
Enhanced Customer Management: Optimizes client interactions and relationships.
Comprehensive Business Functionality: Supports marketing, sales, and project management.
Scalable Solutions: Adapts to the growing needs of enterprises.

Bitrix24 finds its application in sectors like sales, marketing, and customer service. Organizations utilize it to manage deals, leads, and CRM activities, with added capabilities for project management and internal communication. It serves sectors needing finance management, client proposals, and enterprise-wide task tracking.

Bitrix24

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Pipedrive

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Buyer's Guide

Bitrix24 vs. Pipedrive

April 2026

Free Report: Bitrix24 vs. Pipedrive

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