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Binary Defense MDR vs Bitdefender GravityZone EDR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Binary Defense MDR
Average Rating
9.2
Reviews Sentiment
7.7
Number of Reviews
16
Ranking in other categories
Managed Detection and Response (MDR) (8th)
Bitdefender GravityZone EDR
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
62
Ranking in other categories
Endpoint Detection and Response (EDR) (10th)
 

Mindshare comparison

Binary Defense MDR and Bitdefender GravityZone EDR aren’t in the same category and serve different purposes. Binary Defense MDR is designed for Managed Detection and Response (MDR) and holds a mindshare of 0.6%, up 0.5% compared to last year.
Bitdefender GravityZone EDR, on the other hand, focuses on Endpoint Detection and Response (EDR), holds 2.6% mindshare, down 2.9% since last year.
Managed Detection and Response (MDR)
Endpoint Detection and Response (EDR)
 

Featured Reviews

Rich Ullom - PeerSpot reviewer
Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert
This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.
AMBARISH PATKAR - PeerSpot reviewer
Centralized control effectively manages devices while updates require powered-on systems
I use Bitdefender GravityZone EDR for the grooming industry. It is primarily utilized for the office environment The features I find most effective for threat detection include centralized control policy distribution and the control of independent devices, such as printers, laptops, and desktops…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"In the six months we have been with Binary Defense on this, they run with the ball. They take care of our problems. When we get a ticket, they do not just give us a report."
"The case interface is Binary Defense MDR's most valuable feature."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"Binary Defense is comprehensive. We see most of the questionable activity. Once you see things a couple of times and are familiar with the processes, you know what those are. The level of activity is definitely favorable."
"What I have found to be valuable is after every new release of the solution there are more features. At the time that we bought Bitdefender GravityZone, it was their top solution. We went from their Enterprise version to Elite, Elite HD, Ultra, and now there is an Ultra Plus available."
"With Bitdefender GravityZone Ultra, we don't have to worry about our endpoints or attacks. Our security has become stronger. This has been a reliable solution for our company."
"The features that are most useful are the simplicity of deploying the package and the cryptosystem for managing all the situations on the computer."
"It's a very stable solution."
"The tool alerts about lateral internet movements."
"The solution's deployment is very easy and flexible."
"The most valuable feature for me is the ability to whitelist, blacklist, and be very granular as to what I blocked, what apps I blocked, and what websites I block. I think that's probably the most valuable feature."
"You can analyze any incident or malicious behavior. You can take action from within the EDR, and it can assist you in understanding how the attack was initiated or any malicious behavior in your environment."
 

Cons

"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"The only area for improvement that I can think of relates to statistical analysis for SLAs. They are in the middle of moving to a new product called D3 which is going to do some backend work for them. I know they are working to improve some of the help desk statistics, such as the time the tickets open and the time they are closed."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"The product fails to provide guides to its users...I want the tool to offer some guides and hands-on training that can guide users who want to learn more about the product without the vendor's help."
"Policy customization and deployment need a little bit of improvement. The push policies, the first line, and all those things."
"The only problem we have, and I don't know if maybe it's the package we bought, is that it lacks the parts of data protection and application blacklisting."
"What would make Bitdefender GravityZone Ultra better is if Bitdefender employed more firewall policies and added even more features to the product."
"There is a need to work on the deployment, when it comes to deploying to Windows machines with regards to downloading the size of the package."
"Areas for improvement would be performance and pricing."
"We would like to see a more advanced dashboard."
"I would like to see a remote desktop for installed endpoints so administrators can see what is on a user's screen or what a user is doing."
 

Pricing and Cost Advice

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."
"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."
"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."
"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
"It has been good. We have saved money, and we have a better product."
"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."
"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
"Bitdefender GravityZone Ultra is less expensive than other solutions, such as CrowdStrike. We had a really good deal because it was their year-end and they were trying to do a lot of sales that week. We bought a three-year contract from them and the cost was approximately $17 per endpoint, per year. It is was a very good price. I have spoken to other people who have purchased CrowdStrike at approximately $60 per endpoint, per year. I have no complaints about the price of this solution."
"I have very good pricing for the solution, which is one of the reasons why I am not switching to other products. I rate the tool's pricing a two out of ten."
"There are different packages available that vary in terms of licensing fees."
"The product has a reasonable price."
"The solution's price is mid-ranged."
"Price-wise, Bitdefender GravityZone EDR is a bit expensive in the Philippines."
"I rate the product's price a four on a scale of one to ten, where one is low, and ten is high."
"Price-wise, we have a better licensing agreement with Bitdefender than we did with competing vendors."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Healthcare Company
8%
Manufacturing Company
7%
Financial Services Firm
7%
Computer Software Company
13%
Comms Service Provider
13%
Manufacturing Company
6%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
It has been good. We have saved money, and we have a better product. We are a company that has become an enterprise from a small medium business in two years. Our company passed a certain dollar ma...
What needs improvement with Binary Defense MDR?
We are going to have a meeting with them the following Monday. It will be our first quarterly business review. Half of it is going to be looking at new products and new functions that they are brin...
What is your experience regarding pricing and costs for Bitdefender GravityZone Ultra?
The cost is reasonable, with the license costing approximately six to eight dollars per user.
What needs improvement with Bitdefender GravityZone Ultra?
The negative aspect is that when asking for customization, the OEM takes considerable time to implement changes. Many times customization is not possible, and the OEM states that such customization...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
Bitdefender GravityZone Ultra, Bitdefender GravityZone
 

Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Mentor Graphics, Rudersdal Kommune
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