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BigPanda vs Splunk Observability Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
BigPanda enhances operational efficiency by centralizing functions, reducing resources needed, and outperforming Netcool with advanced features.
Sentiment score
7.8
Splunk Observability Cloud enhances visibility, productivity, and efficiency, reducing downtime and facilitating real-time data access for better decision-making.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
 

Customer Service

Sentiment score
6.6
BigPanda's customer support is mostly praised for responsiveness and problem-solving, though some mention occasional delays and contact issues.
Sentiment score
7.4
Users find Splunk's customer support satisfactory, responsive, but sometimes experience slow responses; documentation aids effective troubleshooting.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
For technical support, we have only had to address password resets and alert mismatching.
Their collaboration was good, and I would rate them nine out of ten.
They often require multiple questions, with five or six emails to get a response.
They did respond to us, but they did not explicitly inform us about the feature's absence.
If any issues arise, we can raise a vendor case, and resolutions are provided in a timely and accurate manner.
 

Scalability Issues

Sentiment score
7.0
BigPanda efficiently processes alerts, adapts to platforms, supports collaboration, and is scalable despite minor peak-time challenges.
Sentiment score
7.8
Splunk Observability Cloud scales efficiently with growing data and users, despite challenges in monitoring large clusters and cost considerations.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability an eight out of ten.
 

Stability Issues

Sentiment score
7.4
BigPanda is stable and reliable, with occasional drops, but teams confidently manage alerts and performance impacts under heavy traffic.
Sentiment score
8.3
Users praise Splunk Observability Cloud for stability and reliability, with minor subscription-related performance limits being manageable.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
 

Room For Improvement

Users seek better analytics, usability, integration, and enhanced features to improve BigPanda's performance, cost-effectiveness, and AI capabilities.
Splunk Observability Cloud needs better integration, automation, and usability, facing challenges in cost, support, scalability, and deployment.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
It would be beneficial if server details could be retrieved directly in synthetic monitoring.
 

Setup Cost

BigPanda offers cost-effective, flexible pricing options with potential discounts, appealing to high-growth companies seeking competitive event management tools.
Splunk Observability Cloud offers flexible pricing based on usage, but it may be expensive compared to competitors.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
It appears to be expensive compared to competitors.
Splunk Observability Cloud is expensive.
 

Valuable Features

BigPanda enhances incident management with AI, integrations, and dashboards for efficient response, anomaly detection, and platform consolidation.
Splunk Observability Cloud offers rapid log searching, seamless integration, user-friendly dashboards, AI analytics, and quick deployment for enhanced monitoring.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
Splunk APM provides a holistic view of the application.
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
28th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
IT Alerting and Incident Management (9th), AIOps (12th)
Splunk Observability Cloud
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
52
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th), Cloud Monitoring Software (8th), Container Management (8th)
 

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.9%, down from 1.0% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
19%
Manufacturing Company
9%
Insurance Company
6%
Financial Services Firm
18%
Computer Software Company
15%
Retailer
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...
What is your primary use case for SignalFx?
The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...
 

Also Known As

No data available
Splunk Infrastructure Monitoring
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about BigPanda vs. Splunk Observability Cloud and other solutions. Updated: April 2025.
850,671 professionals have used our research since 2012.