"The entirety of our network infrastructure is Cisco and the most valuable feature is the integration."
"The threat Grid with the ability to observe the sandboxing, analyze, and perform investigations of different malicious files has been great."
"Among the most valuable features are the exclusions. And on the scalability side, we can integrate well with the SIEM orchestration engine and a number of applications that are proprietary or open source."
"Another of my favorite features is called the Device Trajectory, where it shows everything that's going on, on a computer. It shows the point in time when a virus is downloaded, so you can see if the user was surfing the internet or had a program open. It shows every running process and file access on the computer and saves it like a snapshot when it detects something malicious. It also has a File Trajectory, so you can even see if that file has been found on any of your other computers that have AMP."
"Integration is a key selling factor for Cisco security products. We have a Cisco Enterprise Agreement with access to Cisco Email Security, Cisco Firepower, Cisco Stealthwatch, Cisco Talos, Cisco Threat Grid, Cisco Umbrella, and also third-party solutions. This is key to our security and maximizing operations. Because we do have the Email Security appliance and it is integrated with Threat Response, we have everything tied together. Additionally, we are using the Cisco SecureX platform, as we were a beta test for that new solution. With SecureX, we are able to pull all those applications into one pane for visibility and maintenance. This greatly maximizes our security operations."
"Any alert that we get is an actionable alert. Immediately, there is information that we can just click through, see the point in time, what happened, what caused it, and what automatic actions were taken. We can then choose to take any manual actions, if we want, or start our investigation. We're no longer looking at digging into information or wading through hundreds of incidents. There's a list which says where the status is assigned, e.g., under investigation or investigation finished. That is all in the console. It has taken away a lot of the administration, which we would normally be doing, and integrated it into the console for us."
"It is extensive in terms of providing visibility and insights into threats. It allows for research into a threat, and you can chart your progress on how you're resolving it."
"It doesn't impact the devices. It is an agent-based solution, and we see no performance knock on cell phones. That was a big thing for us, especially in the mobile world. We don't see battery degradation like you do with other solutions which really drain the battery, as they're constantly doing things. That can shorten the useful life of a device."
"It is a one-stop tool that allows you to do everything. It supports reporting, vulnerability management, patch management, and configuration. All things can be done in one tool."
"We found the implementation partner to be very supportive in terms of explaining and training the in-house resources and deploying the solution."
"The most valuable feature of BigFix is the software deployment."
"It's easy to use, not complicated."
"BigFix is easy to use."
"What I like most is that it is a powerful solution."
"BigFix technical support is good."
"I like the inventory and life cycle management feature."
"The installation is pretty straightforward."
"We can manage everything from the central console and it is very easy."
"The most valuable feature is ease of use."
"It's easy to use."
"The performance is good."
"This product has the capability to check a wide range of vulnerabilities and devices."
"The manageability of the product itself is its most valuable aspect. You have the underlying EPO, and on top of it, you can deploy the various components as you require. This is unlike other solutions like Symantec where you have to deploy everything or nothing. With this solution, you can choose to only deploy antivirus or only deploy a firewall, or only something else. I choose the components and that deployment is done through EPO. It makes manageability very flexible."
"The most valuable features are reporting from the ePO console and the advanced threat protection (ATP)."
"We had a lot of noise at the beginning, and we had to turn it down based on exclusions, application whitelisting, and excluding unknown benign applications. Cisco should understand the need for continuous updates on the custom Cisco exclusions and the custom applications that come out-of-the-box with the AMP for Endpoints."
"I would like to see integration with Cisco Analytics."
"The room for improvement would be on event notifications. I have mine tuned fairly well. I do feel that if you subscribe to all the event notification types out-of-the-box, or don't really go through and take the time to filter out events, the notifications can become overwhelming with information. Sometimes, when you're overwhelmed with information, you just say, "I'm not going to look at anything because I'm receiving so much." I recommend the vendor come up with a white paper on the best practices for event notifications."
"The thing I hate the most, which they have not fixed, is when it creates duplicate entries within a console. If you have a computer and you upgrade from Windows 7 to Windows 10, or you upgrade your agent from version 6 to 7, it creates a new instance in there instead of updating the information. Instead of paying a license for one computer, I have to license two computers until I manually go in, search for all the duplicate entries, and clean them out myself."
"...the greatest value of all, would be to make the security into a single pane of glass. Whilst these products are largely integrated from a Talos perspective, they're not integrated from a portal perspective. For example, we have to look at an Umbrella portal and a separate AMP portal. We also have to look at a separate portal for the firewalls. If I could wave a magic wand and have one thing, I would put all the Cisco products into one, simple management portal."
"We have had some problems with updates not playing nice with our environment. This is important, because if there is a new version, we need to test it thoroughly before it goes into production. We cannot just say, "There's a new version. It's not going to give us any problems." With the complexity of the solution using multiple engines for multiple tasks, it can sometimes cause performance issues on our endpoints. Therefore, we need to test it before we deploy. That takes one to three days before we can be certain that the new version plays nice with our environment."
"The connector updates are very easily done now, and that's improving. Previously, the connector had an issue, where almost every time it needed to be updated, it required a machine reboot. This was always a bit of an inconvenience and a bug. Because with a lot of software now, you don't need to do that and shouldn't need to be rebooting all the time."
"We don't have issues. We think that Cisco covers all of the security aspects on the market. They continue to innovate in the right way."
"Sometimes the workstations communicate back to the BigFix server two or three days in a week or something similar. Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home. When the user comes back and turns the computer back on BigFix needs to synchronize and sometimes it can take some time, approximately one week. The communication between the agent and the server should be faster, there is room for improvement in this area."
"We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example."
"I remember doing restarts a few times. So, making sure that it is rock solid from an executable perspective is important."
"They need better integration."
"BigFix is actually a little bit on the expensive side in Turkey because of the dollar's exchange rate in our currency."
"The reporting and dashboard parts have room for improvement."
"The remote software installation could be better."
"The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things."
"The initial setup isn't so easy. You need to know what you are doing."
"There are times the solution has some additional software added that is not fully integrated properly, such as Exchange Group Sheild. It is quite old and is not fully integrated properly and could be improved."
"There are two main areas that require improvement. One is the size of the packages. Although I'll admit manageability is good, if I want to deploy, let's say just the antivirus or just the firewall, each of those package sizes are quite large. They are sometimes as big as 200MB or 250MB. When I have operations in remote areas where connectivity is always poor, it's difficult. To deploy such a package in a remote location over the internet or something like that is always challenging."
"The solution needs to offer better local technical support."
"Every time we open a ticket with McAfee, their response differs and they are not consistent."
"The resolution time should be faster."
"The solution has problematic encryption, which needs reforming."
"They can make it free, but that's not going to happen."
BigFix is ranked 14th in Endpoint Protection for Business (EPP) with 15 reviews while Trellix Endpoint Security is ranked 15th in Endpoint Protection for Business (EPP) with 39 reviews. BigFix is rated 8.6, while Trellix Endpoint Security is rated 8.0. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Trellix Endpoint Security writes "Protect your business against a wide variety of threats". BigFix is most compared with Microsoft Endpoint Configuration Manager, Red Hat Ansible Automation Platform, Tanium, Microsoft Windows Server Update Services and Red Hat Satellite, whereas Trellix Endpoint Security is most compared with McAfee MVISION Endpoint, Microsoft Defender for Endpoint, Symantec Endpoint Security, CrowdStrike Falcon and Cortex XDR by Palo Alto Networks. See our BigFix vs. Trellix Endpoint Security report.
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