We performed a comparison between BeyondTrust Privileged Remote Access and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The visibility of the solution's Vault works as it is supposed to: out-of-the-box for domain accounts, endpoints, and local accounts associated with discovery jobs."
"The product has improved remote support capabilities since it works fine."
"Its initial setup process is straightforward."
"The security provided by PRA when it comes to access for remote and privileged users has been outstanding. It has met all of our objectives, everything from password rotation to securing and allowing us to clamp down access to the auditing and monitoring features."
"I like all of it. You can access computers that are on a DMZ. You can access computers that are off the network and on the network. You pretty much have access to computers wherever they are. As long as they have the client on them, you can get to them. So, it is convenient, but its main feature is that you can use your smart card to elevate your privileges remotely. That's a great feature."
"We like the integration with Active Directory. It allows us to discover the endpoints and user accounts that need protection. It's a good way of securing our privileged access."
"Its security, simplicity, and ease of deployment and maintenance are the most valuable. It is FIPS compliant, so it goes through severe penetration testing every one year or two years. They have to maintain this compliance. It is very safe. Customers have been using it in the last eight years because of the simplicity of getting it deployed quickly. Most of the people using the solution had been hacked already, so they needed it quickly. As compared to the other solutions in the market, it can be turned on in production very quickly. You don't really need to have a server. It can be deployed very rapidly on VMware or Hyper-V, and you don't need to do an installation. It is a kind of an all-included package that you just deploy in a VM environment. It is basically a VM that is specifically built for a customer. The way the PRA data solutions work is that you need to build them for each customer because of being hard-coded with their SSL certificate, their web page name, and all that."
"The privileged remote access platform is able to track and record everything that happens within a session."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"Unattended access is the most important feature."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"It is super easy to use and relatively inexpensive."
"Its management is through two different portals, and you can't get from one portal to the other. I have to literally open up another website and go into it a different way. There are no inner links between the two. They should interlink the actual virtual server and the appliance. In general, there should be one interface for management for admins."
"It would be very nice if it has an enterprise vault. Currently, it can interact with Password Safe, which is a separate solution and equivalent to Thycotic Secret Server. Instead of having Password Safe as a separate entity, they should combine it with BeyondTrust Privileged Remote Access. They have done it in some way, but it is not an enterprise tech solution."
"The price is pretty expensive."
"There is no connectivity to the appliance side. There is no API, and it is just difficult for me to capture what version the device is on without going in and doing screenshots. It is a little too secure in that regard, where they don't even trust their product owner. Since a lot of hacks come from the inside, they are probably doing what they need to do out of necessity. It is just that I have to work pretty hard to produce compliance data on the box."
"The solution is very flexible, which is a plus, but I would say the implementation requires someone with knowledge and experience, as it can be easy to get lost in all the details. The implementation process could be streamlined and simplified. Though the complexity of the solution provides greater flexibility, it requires a lot of time to understand it fully."
"When doing protocol panel jumps, the tool does not restrict what is recorded on the user's computer."
"Some of the capabilities in the solution were not as available or not as outstanding as CyberArk. We had to manage whatever little was available for us, especially its recording capabilities, logs, and a number of things."
"The integration of the solution with many platforms is a difficult area to manage and needs to be made easy."
"I really didn't care for the onboarding process and it is something that should be improved."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The solution is a little bit complicated when you want to implement it."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
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BeyondTrust Privileged Remote Access is ranked 6th in Remote Access with 21 reviews while ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews. BeyondTrust Privileged Remote Access is rated 8.6, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of BeyondTrust Privileged Remote Access writes "Our support team can do so much more without having to actively engage our customers, which saves us time and money". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". BeyondTrust Privileged Remote Access is most compared with CyberArk Privileged Access Manager, BeyondTrust Remote Support, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), BeyondTrust Password Safe and WALLIX Bastion, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support. See our BeyondTrust Privileged Remote Access vs. ConnectWise ScreenConnect report.
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