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Azure Monitor vs ConnectWise RMM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Azure Monitor offers cost-effectiveness and proactive visibility, with pay-as-you-go flexibility and potential savings despite mixed ROI feedback.
Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Azure Monitor helps prevent impacts on their system.
It saves probably more than 50% of the time that would have been required, likely around 75%.
 

Customer Service

Sentiment score
6.2
Azure Monitor support is generally positive, with high-priority users obtaining quicker responses, while others report variable experiences.
Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.
However, the second-line support is good.
I would rate the support for Azure Monitor as a seven.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
 

Scalability Issues

Sentiment score
7.8
Azure Monitor efficiently scales across industries, integrating well with services, and reliably supports growing infrastructure and application needs.
Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Azure Monitor is very scalable; there are no issues with scalability for different kinds of businesses.
 

Stability Issues

Sentiment score
8.3
Azure Monitor is stable and reliable with high ratings, but could improve in alerting compared to competitors.
Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.
 

Room For Improvement

Azure Monitor requires better integration, user experience, automation, alerting, support, cost clarity, and improved interface and performance monitoring.
ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.
The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components.
If Azure Monitor can independently add one gigabyte, two gigabytes, or five gigabytes at least to log storage, I can fix the logs without syncing with Log Analytics Workspace and Sentinel.
The pricing for ConnectWise RMM is reasonable.
 

Setup Cost

Azure Monitor's flexible pricing is generally competitive, but costs can rise due to storage and integration needs.
ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.
 

Valuable Features

Azure Monitor provides seamless integration, robust security, dynamic alerting, and efficient reporting, enhancing user satisfaction with scalability and cost-effectiveness.
ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
The alerting features definitely help in reducing operational downtime for my customers by allowing us to get notifications in advance and take active actions.
Resource monitoring is essential.
The ease of access in Azure is significant because it's native to the platform and easy to integrate.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
 

Categories and Ranking

Azure Monitor
Ranking in Cloud Monitoring Software
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
55
Ranking in other categories
Application Performance Monitoring (APM) and Observability (6th)
ConnectWise RMM
Ranking in Cloud Monitoring Software
36th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (66th), Server Monitoring (21st), IT Infrastructure Monitoring (49th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)
 

Featured Reviews

Muhammad Usman Khawar - PeerSpot reviewer
Native integration simplifies monitoring but documentation and cost improvements are needed
The ease of access in Azure is significant since it's native to the platform and easy to integrate. It has no maintenance overhead, and users don't have to navigate to another portal to get their desired result. It's the handiness that it has, rather than the features. The interpretation from the logs and injection requires custom runbooks. While it's complex, many services provide native insights and workbooks. It does the basic job quite efficiently. They added new kinds of metrics with more integrations to send out metrics. They have even added support for third-party tools that can be integrated. Azure Monitor is working on improvements and becoming more mature. Azure Monitor is stable and scalable. Azure Monitor is evolving with new workbooks and dashboards.
JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
8%
Government
6%
Performing Arts
13%
Computer Software Company
12%
Comms Service Provider
10%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise29
No data available
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What do you like most about Azure Monitor?
Azure Monitor is a very easy-to-use product in the cloud environment.
What needs improvement with Azure Monitor?
The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components. Azure Monitor is one thing, but within Azure Monitor, you need to bring Log Analyti...
What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
 

Also Known As

No data available
Continuum Command, Continuum RMM
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Find out what your peers are saying about Zabbix, Datadog, Microsoft and others in Cloud Monitoring Software. Updated: September 2025.
869,566 professionals have used our research since 2012.