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Azure Monitor vs ConnectWise RMM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Azure Monitor's ROI is mixed: some value its cost-effectiveness and insights, while others question its expense.
Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Azure Monitor helps prevent impacts on their system.
Cloud Solution Architect at Cloudzant
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
 

Customer Service

Sentiment score
6.1
Azure Monitor's customer service is praised for responsiveness, especially with premium support, but can improve on general knowledge and speed.
Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
However, the second-line support is good.
Snr. Infrastructure Architect (Data Centre) at LogicEra
Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.
Software Engineer (DevOps/ SRE) at Sensys LLC
I would rate the support for Azure Monitor as a seven.
Cloud Solution Architect at Cloudzant
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
 

Scalability Issues

Sentiment score
7.8
Azure Monitor provides scalable solutions for businesses, supports auto-scaling, integrates with tools, but requires careful cost management.
Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
With APM, you can go heavy or you can go light. It just depends on what you want, what your use case is, and how reactive you want to be to system load or resilient to failure.
Consultant at a outsourcing company with 201-500 employees
Azure Monitor is very scalable; there are no issues with scalability for different kinds of businesses.
Cloud Solution Architect at Cloudzant
 

Stability Issues

Sentiment score
8.3
Azure Monitor is highly stable and reliable, though less agile, with high user ratings and potential cost concerns.
Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.
Snr. Infrastructure Architect (Data Centre) at LogicEra
 

Room For Improvement

Azure Monitor struggles with user-friendliness, integration, complexity, multi-cloud support, proactive monitoring, and requires enhanced usability and cost transparency.
ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry.
Consultant at a outsourcing company with 201-500 employees
The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.
Software Engineer (DevOps/ SRE) at Sensys LLC
The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components.
Cloud Solution Architect at Cloudzant
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
 

Setup Cost

Azure Monitor offers cost-effective variable pricing, but careful management is essential to avoid high expenses for enterprise users.
ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.
Snr. Infrastructure Architect (Data Centre) at LogicEra
 

Valuable Features

Azure Monitor provides comprehensive real-time monitoring, alerting, and analytics, enhancing security and scalability for seamless infrastructure management.
ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
The alerting features definitely help in reducing operational downtime for my customers by allowing us to get notifications in advance and take active actions.
Cloud Solution Architect at Cloudzant
I also appreciate the ability to measure feature activity, see what types of devices they are on, follow specific use cases, and measure the amount of traffic going to a particular application.
Consultant at a outsourcing company with 201-500 employees
Resource monitoring is essential.
Snr. Infrastructure Architect (Data Centre) at LogicEra
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
 

Categories and Ranking

Azure Monitor
Ranking in Cloud Monitoring Software
5th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
56
Ranking in other categories
Application Performance Monitoring (APM) and Observability (8th)
ConnectWise RMM
Ranking in Cloud Monitoring Software
36th
Average Rating
8.2
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (59th), Server Monitoring (23rd), IT Infrastructure Monitoring (49th), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (23rd), Unified Endpoint Management (UEM) (19th)
 

Mindshare comparison

As of May 2026, in the Cloud Monitoring Software category, the mindshare of Azure Monitor is 2.6%, down from 6.6% compared to the previous year. The mindshare of ConnectWise RMM is 0.6%. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
Azure Monitor2.6%
ConnectWise RMM0.6%
Other96.8%
Cloud Monitoring Software
 

Featured Reviews

Andy Rabern - PeerSpot reviewer
Consultant at a outsourcing company with 201-500 employees
Telemetry insights have improved how I track user behavior and application performance daily
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it does well. My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry. I believe Azure Monitor does pretty much the same thing. I have also used tools such as New Relic, and New Relic is a much more robust tool, but that is a different product and you are going to pay for that. It is a different offering altogether. The subscription that we had at the time allowed for a couple gigabytes of telemetry during the month, and I believe that telemetry only lives for about two months. You have to experiment with it to see how much you want to pay. I was not really involved in the pricing. It was more along the lines of we were running up against our limits in terms of the amount of free telemetry or telemetry that we get with our subscription, and so we either needed to scale back or turn specific telemetry types off or do some more sampling. It is nice that those capabilities are there so that you can reduce the amount of telemetry. I cannot really speak to pricing but I do believe that it is somewhat reasonable for Azure Monitor. New Relic is pretty expensive, I believe.
DH
Manager, Technical Team at Expert It Solutions Alberta
Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable
The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
10%
Manufacturing Company
8%
Government
6%
Construction Company
13%
Comms Service Provider
10%
Performing Arts
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise7
Large Enterprise29
No data available
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What needs improvement with Azure Monitor?
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it...
What is your primary use case for Azure Monitor?
I am a developer who uses Azure Monitor for telemetry of the applications that I work on. Application Insights is one of those tools, and I have also used other non-Azure products before. Currently...
What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
 

Also Known As

No data available
Continuum Command, Continuum RMM
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Find out what your peers are saying about Azure Monitor vs. ConnectWise RMM and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.