

BMC TrueSight and Azure Monitor are leading products in the monitoring solutions category. Azure Monitor appears to have the upper hand given its seamless integration within the Azure ecosystem and robust cloud monitoring capabilities.
Features: BMC TrueSight is known for its comprehensive event management and root cause analysis, providing proactive problem resolution. It integrates multiple data sets into a central console and manages event-driven operations efficiently. Azure Monitor excels in cloud resource monitoring, offering detailed application insights across numerous subscriptions. Its customizable alerts and integration with Azure services make it highly efficient for monitoring cloud environments.
Room for Improvement: BMC TrueSight could improve its application performance monitoring and cloud system stability. Deployment simplification and enhanced reporting are also needed. Azure Monitor requires advancements in network performance monitoring, AI capabilities for event correlation, and integration improvements with non-Azure services. Addressing these areas would allow both products to better align with market needs.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises deployment can be complex and resource-intensive, with mixed technical support feedback. Azure Monitor benefits from easy scalability and integration due to its cloud-based nature. BMC's customer support is generally supportive, whereas Azure's support, relying on Microsoft's infrastructure, can be inconsistent in responsiveness.
Pricing and ROI: BMC TrueSight's high licensing costs are driven by endpoint numbers and require careful monitoring metrics planning, yet it offers significant ROI through reduced IT operations costs. Azure Monitor operates on a pay-as-you-go model, resulting in variable costs, particularly with log storage. While deemed affordable, its pricing intricacies can lead to unpredictable expenses. Both solutions aim to deliver cost efficiency through operational improvements.
Azure Monitor helps prevent impacts on their system.
However, the second-line support is good.
Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.
I would rate the support for Azure Monitor as a seven.
I would rate their technical support a nine out of ten.
With APM, you can go heavy or you can go light. It just depends on what you want, what your use case is, and how reactive you want to be to system load or resilient to failure.
Azure Monitor is very scalable; there are no issues with scalability for different kinds of businesses.
Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.
My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry.
The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.
The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components.
There are some complexities with deployment that could be improved in BMC TrueSight.
When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.
BMC TrueSight licensing costs are on the more expensive side.
The alerting features definitely help in reducing operational downtime for my customers by allowing us to get notifications in advance and take active actions.
I also appreciate the ability to measure feature activity, see what types of devices they are on, follow specific use cases, and measure the amount of traffic going to a particular application.
Resource monitoring is essential.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
| Product | Mindshare (%) |
|---|---|
| Azure Monitor | 2.4% |
| BMC TrueSight | 1.3% |
| Other | 96.3% |


| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 7 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
Azure Monitor delivers comprehensive monitoring across applications and cloud resources, integrating seamlessly with Azure services to enhance performance tracking and telemetry analysis.
Azure Monitor extends monitoring capabilities for applications, infrastructure, and security, featuring easy integration with Azure and third-party tools. It supports dynamic alerting and telemetry, offering log analytics and metrics gathering. Users benefit from its alert system and intuitive dashboards, making it a preferred choice for multi-cloud and infrastructure monitoring across diverse IT environments. While users seek improved query building and interface navigation, they appreciate its scalability and cost-effectiveness.
What key features does Azure Monitor offer?Azure Monitor sees widespread use for infrastructure and application monitoring across industries. Companies rely on it for performance tracking and incident management, often integrating it with Application Insights for enriched data analysis. Organizations use it to monitor servers and cloud services, utilizing its capabilities in DevOps practices and during cloud transformation processes for analyzing database metrics and ensuring efficient application functioning.
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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