Azure Active Directory (Azure AD) vs Salesforce Identity comparison

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Executive Summary

We performed a comparison between Azure Active Directory (Azure AD) and Salesforce Identity based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The best thing about Active Directory is its compatibility. It works with lots of third-party vendors. We're using multiple products, and they're all integrated with our Active Directory.""The scalability is good now, and I find it to be more stable and faster since scaling up to ESX.""Two very important features in terms of security are governance and compliance through the Conditional Access policies and Azure Log Analytics.""Having access to Azure Active Directory on the cloud gives us speed and use of the latest technology. The application services are very good, such as GitHub.""The scalability is quite good.""It has been very instrumental towards a lot of services we run, especially on the single sign-on side. For example, we have 160 countries that all run their own IT but we still are able to provide users with a single sign-on experience towards global applications. So, they have a certain set of accounts that they get from their local IT department, then they use exactly the same account and credentials to sign into global services. For the user, it has been quite instrumental in that space. It is about efficiency, but also about users not having to remember multiple accounts and passwords since it is all single sign-on. Therefore, the single sign-on experience for us has been the most instrumental for the end user experience.""This product is easy to use.""The user functionality enables us to provide different levels of access, across many applications, for each user. We can customize the access level and set a security level in connection with that access. For instance, we can require MFA. That is a feature that helps enhance our security posture a lot."

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"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

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Cons
"Four years ago, we had an issue with Azure AD. We wanted to reverse sync from Azure AD to on-prem Active Directory, but we couldn't achieve this. Azure AD could connect only in one way, for example, from your site to Azure. If you needed to do the reverse and connect from Azure to on-prem, there was no way to achieve it. We asked Microsoft, and they told us that they don't support it.""For example, there were some authentication features that, for security purposes, had certain limitations. Those limitations still exist, but the portal now has options so that the customers can make custom features to manage their identity.""The scalability of the solution is good.""Azure AD does not support legacy authentication protocols, such as NTLM or Kerberos.""The synchronization with the local Active Directory and synchronization with all of the users on the local and cloud could be better.""On-premise capabilities for information and identity management need improvement.""I think the solution can improve by making the consumption of that data easier for our customers.""The solution has not saved costs. While we’ve eliminated some tools, there are some other features that we are dependent on as admin, which are not yet integrated with Azure AD."

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"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

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Pricing and Cost Advice
  • "We pay about $35 per user."
  • "I think we're on the E3 — I think it was about 35 dollars per user."
  • "We got a good deal. If you get rid of all the products providing features that Azure Suite can provide, then it makes sense cost-wise."
  • "Microsoft has a free version of Azure AD. So, if you don't do a lot of advanced features, then you can use the free version, which is no cost at all because it is underpinning Office 365. Because Microsoft gives it to you as a SaaS, so there are no infrastructure costs whatsoever that you need to incur. If you use the free version, then it is free. If you use the advanced features (that we use), it is a license fee per user."
  • "Make sure that you get the most out of your Office 365 licenses for Azure AD. If you have additional concerns for users who don't have an Office 365 license, consider Azure AD Premium P1 and P2. Be aware that you have to evaluate your license usage beforehand."
  • "If you have a different IDP today, I would take a close look at what your licensing looks like, then reevaluate the licensing that you have with Microsoft 365, and see if you're covered for some of this other stuff. Folks sometimes don't realize that, "Oh, I'm licensed for that service in Azure." This becomes one of those situations where you have the "aha" moment, "Oh, I didn't know we can do that. Alright, let's go down this road." Then, they start to have conversations with Microsoft to see what they can gain. I would recommend that they work closely with their TAM, just to make sure that they are getting the right level of service. They may just not be aware of what is available to them."
  • "If you are dealing with one supplier with an out-of-the-box solution, which provides you end-to-end capabilities, then it is naturally cheaper and less of a headache to manage and operate."
  • "Be sure: You know your userbase, e.g., how many users you have. You choose the right license and model that suit your business requirements."
  • More Azure Active Directory (Azure AD) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It has given us the ability to be able to establish single sign-on identities in which we can establish credentials no matter where we are, whether it is on-premises or in the cloud, in a hybrid… more »
    Top Answer:The pricing is good and not complex. Any organization, middle or small, can easily adopt it. Microsoft is very flexible with the Azure AD pricing plan.
    Top Answer:I want to see new functionalities for the active directory. I would like to be able to establish that when you log into computers locally, it is installed on a laptop and you can enable the MFA… more »
    Top Answer:The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time.
    Top Answer:The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in… more »
    Top Answer:We used it for researching the best solution for one of our customers who was a big e-commerce platform with plans to sell on a lot of retail locations across Europe.
    Ranking
    1st
    Views
    27,993
    Comparisons
    21,081
    Reviews
    100
    Average Words per Review
    937
    Rating
    8.8
    2nd
    out of 6 in Mobile Identity
    Views
    1,389
    Comparisons
    1,171
    Reviews
    1
    Average Words per Review
    350
    Rating
    9.0
    Comparisons
    Also Known As
    Azure Active Directory
    Learn More
    Overview


    Azure Active Directory (Azure AD), part of Microsoft Entra, is an enterprise identity service that provides single sign-on, multifactor authentication, and conditional access to guard against 99.9 percent of cybersecurity attacks.

    Azure Active Directory (Azure AD) is a cloud-based identity and access management service. This service helps your employees access external resources, such as Microsoft 365, the Azure portal, and thousands of other SaaS applications. Azure Active Directory also helps them access internal resources like apps on your corporate intranet network, along with any cloud apps developed for your own organization.

    Azure AD is intended for:

    • IT admins: As an IT admin, use Azure AD to control access to your apps and your app resources, based on your business requirements. For example, you can use Azure AD to require multi-factor authentication when accessing important organizational resources. You can also use Azure AD to automate user provisioning between your existing Windows Server AD and your cloud apps, including Microsoft 365. Finally, Azure AD gives you powerful tools to automatically help protect user identities and credentials and to meet your access governance requirements.
    • App developers: As an app developer, you can use Azure AD as a standards-based approach for adding single sign-on (SSO) to your app, allowing it to work with a user's pre-existing credentials. Azure AD also provides APIs that can help you build personalized app experiences using existing organizational data. 
    • Microsoft 365, Office 365, Azure, or Dynamics CRM Online subscribers: As a subscriber, you're already using Azure AD. Each Microsoft 365, Office 365, Azure, and Dynamics CRM Online tenant is automatically an Azure AD tenant. You can immediately start to manage access to your integrated cloud apps.

    Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

    Offer
    Learn more about Azure Active Directory (Azure AD)
    Learn more about Salesforce Identity
    Sample Customers
    Azure Active Directory is trusted by companies of all sizes and industries including Walmart, Zscaler, Uniper, Amtrak, monday.com, and more.
    SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Computer Software Company12%
    Manufacturing Company11%
    Energy/Utilities Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm11%
    Comms Service Provider10%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider10%
    Financial Services Firm7%
    Government6%
    Company Size
    REVIEWERS
    Small Business30%
    Midsize Enterprise14%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise66%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    Buyer's Guide
    Single Sign-On (SSO)
    November 2022
    Find out what your peers are saying about Microsoft, Fortinet, Auth0 and others in Single Sign-On (SSO). Updated: November 2022.
    655,994 professionals have used our research since 2012.

    Azure Active Directory (Azure AD) is ranked 1st in Single Sign-On (SSO) with 99 reviews while Salesforce Identity is ranked 2nd in Mobile Identity with 1 review. Azure Active Directory (Azure AD) is rated 8.8, while Salesforce Identity is rated 9.0. The top reviewer of Azure Active Directory (Azure AD) writes "With multi-factor authentication, we've seen a marked decrease in the number of threats we've seen come through". On the other hand, the top reviewer of Salesforce Identity writes "Customizable, easy installation, easy to use, and great user experience". Azure Active Directory (Azure AD) is most compared with Google Cloud Identity, Auth0, CyberArk Privileged Access Manager, Okta Workforce Identity and Thales SafeNet Trusted Access, whereas Salesforce Identity is most compared with Okta Workforce Identity, Auth0, SailPoint IdentityIQ, Saviynt and PingOne.

    We monitor all Single Sign-On (SSO) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.