We performed a comparison between Microsoft Entra ID and Salesforce Identity based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, Auth0 and others in Single Sign-On (SSO)."The most valuable feature is its ability to act as an identity provider for other cloud-based, SaaS applications. In our bank, this is the main identity provider for such features."
"It is a central point where we provide the cloud lock-in for our company. We focus the multi-factor authentication within Azure AD before jumping to other clouds or software as a service offerings. So, it is the central point when you need to access something for our company within the cloud. You go to Azure AD and can authenticate there, then you move from there to the target destination or the single sign-on."
"The features around permissions are excellent."
"I like Entra's ability to integrate the Active Directory with third-party solutions. It's straightforward. I like the ability to define third-party systems and make the AD the primary identity provider."
"The security and infrastructure management features are the most valuable ones for us."
"The most valuable feature is Conditional Access, and we use it extensively."
"With Azure Conditional Access you can specify network locations where you want some of the services in the organization to be available to users, and where you don't want users to have access."
"The solution has come a long way. Now, with the Azure AD B2C offering integrated as well, we've got a full IAM-type solution for our customer-facing identity management. In addition, when it comes to user journeys we now can hook in custom flows for different credential checking and authorizations for specific conditional access."
"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"Salesforce Identity is a very user-friendly solution."
"I would like them to improve the dashboard by presenting the raw data in a more visual way for the logs and events. That would help us understand the reports better."
"The integration between the Azure active directory and the traditional active directory could be improved upon."
"The synchronization with the local Active Directory and synchronization with all of the users on the local and cloud could be better."
"Reading documentation could be simplified. Technical support could also be faster."
"Compatibility features for legacy system integration with new features will be challenging at times."
"Generally, everything works pretty well, but sometimes, Azure Active Directory has outages on the Microsoft side of things. These outages really have a very big impact on the users, applications, and everything else because they are closely tied to the Azure AD ecosystem. So, whenever there is an outage, it is really difficult because all things start failing. This happens very rarely, but when it happens, there is a big impact."
"The only issue is the OU is not properly synced. Therefore, you have to do a manual sync sometimes or you might lose the connector due to AD Connect or sync servers."
"My problem with Azure AD is that it's designed for medium to large systems, and we're not that large."
"Salesforce Identity needs more expertise in the application."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
Microsoft Entra ID is ranked 1st in Single Sign-On (SSO) with 190 reviews while Salesforce Identity is ranked 4th in Mobile Identity with 3 reviews. Microsoft Entra ID is rated 8.6, while Salesforce Identity is rated 8.0. The top reviewer of Microsoft Entra ID writes "Allows users to authenticate from home and has excellent integrations in a simple, stable solution". On the other hand, the top reviewer of Salesforce Identity writes "An intuitive and user-friendly solution that is easy to set up". Microsoft Entra ID is most compared with Microsoft Intune, Google Cloud Identity, Yubico YubiKey, Cisco Duo and CyberArk Privileged Access Manager, whereas Salesforce Identity is most compared with SailPoint IdentityIQ, Auth0, Okta Workforce Identity, Saviynt and SAP Customer Identity and Access Management.
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