Microsoft Intune and AWS Systems Manager compete in the realm of cloud-based management solutions. Microsoft Intune seems to have the upper hand for organizations heavily invested in the Microsoft ecosystem due to its integration with Office 365 and Azure.
Features: Microsoft Intune features integration with Office 365 and Azure, comprehensive device management for Windows, Android, and iOS, and a centralized dashboard for policy deployment. AWS Systems Manager facilitates automation and integration with other AWS services for streamlined infrastructure management, dynamic export and import of values, and parameter store for secure storage solutions.
Room for Improvement: Microsoft Intune could improve support for Linux and macOS, enhance its reporting capabilities, and offer more flexibility in application deployment. AWS Systems Manager could benefit from enhanced automation features, better UI intuitiveness, and improve OS coverage in patch management.
Ease of Deployment and Customer Service: Microsoft Intune is deployed in public cloud, on-premises, and hybrid environments, with mixed reviews on support effectiveness. In contrast, AWS Systems Manager, mainly used in AWS infrastructures, receives higher satisfaction for its customer support, especially with premium plans.
Pricing and ROI: Microsoft Intune is cost-effective for organizations using Microsoft 365, though smaller businesses might find the costs high due to licensing. AWS Systems Manager generally offers lower costs due to integration with existing AWS accounts, with a positive ROI from automation, but costs may increase during demand surges.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 8.2% |
| AWS Systems Manager | 7.9% |
| Other | 83.9% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 120 |
| Midsize Enterprise | 47 |
| Large Enterprise | 153 |
AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.
Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
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