Avada Software Infrared360 and ServiceNow Discovery are two prominent solutions in the IT management market. ServiceNow Discovery is seen as superior due to its extensive features, which users feel justify the higher price.
Features: Avada Software Infrared360 stands out for its real-time monitoring, simplified setup, and middleware management focus. ServiceNow Discovery is recognized for its comprehensive discovery capabilities, integration options, and automated processes.
Room for Improvement: Avada Software Infrared360 could improve integration with third-party tools and enhance reporting capabilities. ServiceNow Discovery could benefit from better performance optimization and more user-friendly customization options.
Ease of Deployment and Customer Service: Avada Software Infrared360 offers straightforward deployment and efficient customer service. ServiceNow Discovery provides a more complex but robust deployment model along with responsive support.
Pricing and ROI: Avada Software Infrared360 users find setup costs more reasonable and experience quicker ROI. ServiceNow Discovery, though more expensive, justifies the cost with its superior features leading to longer-term ROI.
Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.
Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.
Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.
It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.
*Kafka coming soon
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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