Avada Software Infrared360 vs ServiceNow Discovery comparison

Avada Software and ServiceNow are both solutions in the Server Monitoring category. Avada Software is ranked #36, while ServiceNow is ranked #2 with an average rating of 8.4. Avada Software holds a 0.1% mindshare in SM, compared to ServiceNow’s 4.0% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Avada Software Infrared360

Read 13 Avada Software Infrared360 reviews

63 Views
32 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 41 ServiceNow Discovery reviews

2,622 Views
1,285 Comparison Views

97% willing to recommend

Avada Software Infrared360

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Avada Software Infrared360 and ServiceNow Discovery are two prominent solutions in the IT management market. ServiceNow Discovery is seen as superior due to its extensive features, which users feel justify the higher price.

Features: Avada Software Infrared360 stands out for its real-time monitoring, simplified setup, and middleware management focus. ServiceNow Discovery is recognized for its comprehensive discovery capabilities, integration options, and automated processes.

Room for Improvement: Avada Software Infrared360 could improve integration with third-party tools and enhance reporting capabilities. ServiceNow Discovery could benefit from better performance optimization and more user-friendly customization options.

Ease of Deployment and Customer Service: Avada Software Infrared360 offers straightforward deployment and efficient customer service. ServiceNow Discovery provides a more complex but robust deployment model along with responsive support.

Pricing and ROI: Avada Software Infrared360 users find setup costs more reasonable and experience quicker ROI. ServiceNow Discovery, though more expensive, justifies the cost with its superior features leading to longer-term ROI.

To learn more, read our detailed Avada Software Infrared360 vs. ServiceNow Discovery Report (Updated: April 2025).

Buyer's Guide

Avada Software Infrared360 vs. ServiceNow Discovery

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avada Software Infrared360

Ranking in Server Monitoring

36th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (77th), Business Activity Monitoring (5th), Message Oriented Middleware (MOM) (11th)

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of May 2025, in the Server Monitoring category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Discovery is 4.0%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

it_user685326

Vice President at a financial services firm with 10,001+ employees

An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.

Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.

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Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has role-based access to queues, giving us more insights into problems."

"Monitoring that ties into our incident management system"

"We have easily created use case testing harnesses for specific flows that incorporate various message types."

"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."

"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"We can scale the solution."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

More ServiceNow Discovery pros

Cons

"The user interface could be sexier and more ergonomic. The competing products have similar problems."

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"ServiceNow Discovery should improve its cloud capabilities."

"The solution should improve the classes of discovery assets to disregard more junk data."

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

"Without improvement in the patters, applications can't be discovered"

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"The solution is too high priced."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."

"Start small, then increase licensing later as per your demand."

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

"The product pricing is fair and reasonable for the value it provides."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"It is not recommended for smaller companies because of the price."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"The product is not cheap."

"If the product is not deployed properly, it can be very expensive."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

42%

Manufacturing Company

10%

Computer Software Company

Hospitality Company

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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Earn 20 points

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

See all answers

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

See all answers

Comparisons

IBM MQ vs Avada Software Infrared360

Compared 68% of the time

Dynatrace vs Avada Software Infrared360

Compared 32% of the time

More Avada Software Infrared360 Competitors

Tanium vs ServiceNow Discovery

Compared 27% of the time

Lansweeper vs ServiceNow Discovery

Compared 22% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Avada Software Infrared360

May 2025

Download Avada Software Infrared360 product report

Buyer's Guide

ServiceNow Discovery

April 2025

Download ServiceNow Discovery product report

Also Known As

Infrared360

No data available

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.

*Kafka coming soon

Avada Software

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Avada Software Infrared360 vs. ServiceNow Discovery

April 2025

Free Report: Avada Software Infrared360 vs. ServiceNow Discovery

Find out what your peers are saying about Avada Software Infrared360 vs. ServiceNow Discovery and other solutions. Updated: April 2025.

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