We performed a comparison between Avada Software Infrared360 and ServiceNow Discovery based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."Monitoring that ties into our incident management system"
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"It has role-based access to queues, giving us more insights into problems."
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"The service management and operations management modules are valuable."
"They have a very good network in the infrastructure of Discovery."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The most valuable feature of ServiceNow Discovery is its performance."
"It has been stable since deployment."
"Stability-wise, I feel it is a good product."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"Without improvement in the patters, applications can't be discovered"
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"They can expand on the plugins for some of the other tools."
"Technical support has not been helpful when we have come across problems."
"The solution is too high priced."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The product could improve some of the visualization and architecture setups."
Earn 20 points
Avada Software Infrared360 is ranked 36th in Server Monitoring while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Avada Software Infrared360 is rated 8.8, while ServiceNow Discovery is rated 8.0. The top reviewer of Avada Software Infrared360 writes "An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams. ". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Avada Software Infrared360 is most compared with IBM MQ and Dynatrace, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, Lansweeper and ScienceLogic.
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