Avada Software Infrared360 and ServiceNow Cloud Observability compete in the cloud observability category. Avada Software Infrared360 has the upper hand in pricing and customer support, while ServiceNow Cloud Observability excels in feature richness.
Features: Avada Software Infrared360 provides comprehensive monitoring and alerting capabilities, robust integration with various systems, and solid customer support. ServiceNow Cloud Observability offers advanced analytics, automation features, and customizable dashboards with extensive reporting.
Room for Improvement: Avada Software Infrared360 needs enhancements in scalability, integration with newer technologies, and more intuitive documentation. ServiceNow Cloud Observability requires improved documentation, a more intuitive setup process, and better customer service responsiveness.
Ease of Deployment and Customer Service: Avada Software Infrared360 is easier to deploy with responsive customer support. ServiceNow Cloud Observability has a steeper learning curve and mixed reviews on customer service responsiveness.
Pricing and ROI: Avada Software Infrared360 offers competitive pricing with satisfactory ROI. ServiceNow Cloud Observability, despite being more expensive, delivers high value through its feature-rich environment.
| Product | Mindshare (%) |
|---|---|
| ServiceNow Cloud Observability | 0.7% |
| Avada Software Infrared360 | 0.4% |
| Other | 98.9% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 5 |
| Large Enterprise | 5 |
Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.
Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.
Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.
It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.
*Kafka coming soon
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
