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Avaamo vs ServiceNow Virtual Agent comparison

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Avaamo

367 views|303 comparisons
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ServiceNow Virtual Agent

Read 5 ServiceNow Virtual Agent reviews
3,828 views|1,888 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
LivePerson vs. ServiceNow Virtual Agent
March 2024
Executive Summary

We performed a comparison between Avaamo and ServiceNow Virtual Agent based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Espressive, Moveworks and others in AI-Powered Chatbots.
To learn more, read our detailed LivePerson vs. ServiceNow Virtual Agent Report (Updated: March 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Use Avaamo?
Shaikha Hajera
Saves time and helpful for repetitive user requests, but NLU and multilingual features can be better
It has been useful for mundane and repetitive user requests handled by the service desk. In the case of any laptop issues, password reset issues,... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."
  • "Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."

    • More ServiceNow Virtual Agent Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about ServiceNow Virtual Agent?
    Top Answer:Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it… more »
    Read all 2 answers   →
    What is your experience regarding pricing and costs for ServiceNow Virtua...
    Top Answer:I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it… more »
    Read all 2 answers   →
    What needs improvement with ServiceNow Virtual Agent?
    Top Answer:Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and… more »
    Read all 3 answers   →
    Ranking
    7th
    out of 41 in AI-Powered Chatbots
    Views
    367
    Comparisons
    303
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 41 in AI-Powered Chatbots
    Views
    3,828
    Comparisons
    1,888
    Reviews
    5
    Average Words per Review
    1,186
    Rating
    7.8
    Comparisons
    Also Known As
    Virtual Assistant, Passage AI
    Learn More
    Avaamo
    ServiceNow
    Video Not Available
    Overview

    Powered by the latest innovations in neural networks, speech synthesis and deep learning, Avaamo is a cloud platform that lets you automate the Conversational AI lifecycle. Build powerful domain-based models on your own or use our existing vertical models. You can speed time-to-value with pre-built enterprise connectors, conversation analytics and conversational validators to execute design-to-deployment lifecycles in weeks.

    Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

    Sample Customers
    Information Not Available
    MGM,Novant Health
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company20%
    Manufacturing Company19%
    Healthcare Company15%
    Financial Services Firm13%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company12%
    Manufacturing Company9%
    Healthcare Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise7%
    Large Enterprise77%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%

    Avaamo is ranked 7th in AI-Powered Chatbots while ServiceNow Virtual Agent is ranked 1st in AI-Powered Chatbots with 5 reviews. Avaamo is rated 0.0, while ServiceNow Virtual Agent is rated 7.8. On the other hand, the top reviewer of ServiceNow Virtual Agent writes "Low-code, has a drag-and-drop feature, and easy to implement, but lacks a language conversion feature". Avaamo is most compared with Moveworks and Amelia, whereas ServiceNow Virtual Agent is most compared with Moveworks, Amelia, Espressive Barista, Kore.ai and Aisera AI Customer Service.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.